Service Associate

EōS Fitness is bold upbeat and motivating. Not only in our fitness routines but in our work environment as well. Like our members our employees know how to rise to a challenge and handle it head on. EōS Fitness Core Purpose is to create loyal lifelong fans and exercise practitioners. To achieve this purpose our Core Values are: Take Personal Responsibility Be Optimistic & Have Fun Learn & Grow Be A Team Player and Fight Hard To Win.

Core Purpose: To create loyal lifelong fans and exercise practitioners.

Our Service Associate reports directly to the Operations Manager and is responsible for providing welcoming professional and helpful experience to all members. Beyond greeting and directing members guests and staff upon entry they serve as representatives of our gyms commitment to exceptional service. The Service Associate will handle member inquiries and requests offer knowledgeable assistance and ensure every individual feels valued and supported in their fitness journey. While these responsibilities encompass a broad spectrum our Service Associate remains flexible and adaptive to the evolving needs of our gym with duties subject to change under the discretion of management.

Position Purpose: Be a great host the members best source of information and create a fun atmosphere for members guests and staff.

Core Purpose: To create loyal lifelong fans and exercise practitioners.

Responsibilities:

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services programs and membership options.
• Address member inquiries concerns and complaints promptly and professionally.
• Check-in members and guests using the gyms management system.
• Oversee and manage check-in alerts and notifications.
• Ensure the front desk area is clean organized and stocked with necessary supplies.
• Process payments for memberships classes and retail items.
• Follow safety protocols and procedures to ensure the well-being of all gym members and staff.
• Monitor and manage inventory levels for coolers beverages and bar items as well as track sales performance.
• Support a clean and well-maintained facility by conducting gym walks picking up trash restocking supplies and completing locker room and bathroom checks.

Qualifications:

• Previous experience in customer service or front desk role.
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer-focused attitude.
• Ability to multitask and handle a fast-paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Strong organizational and problem-solving skills.
• Flexibility to work evenings weekends and holidays as required.
• And of course someone who embraces our Core Values!

Requirements:

• CPR certification required within 30 days of hire.
• Must attend all mandatory company trainings withing 30 days of employment.
• Follow all current company policies and standard operating procedures which may be updated or changed over time.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees members and the public
• Ability to bend routinely and repetitively to lift more than 40 lbs.
• Ability to access and operate company computer systems in order to prepare documents enter data and read reports from database or email system.

Benefits and Perks:

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted Personal Training and merchandise including supplements.
• Employee referral program.
• Daily Pay offered - access your funds before payday.
• Competitive pay plus vacation holiday and sick pay.*
• Group Health dental vision Supplemental Life and Employee Assistant Program are offered!*
• 401(k) Company matching!*
• Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full-time vs. part-time employment.

_{EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications merit and business needs without regard to race color religion gender identity sexual orientation national origin age disability or any other legally protected status.}

_{To view more information on our CCPA policy click HERE.}

_{EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled}

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