Service Appointment Coordinator (BDC) Representative

Lovering Volvo Cars Nashua
Nashua NH Full-Time

Lovering Volvo Cars Nashua is looking for a motivated customer-focused Service Appointment Coordinator /BDC Representative to join our Service Department.

This is an excellent opportunity for someone with experience in customer service appointment scheduling call center operations reception hospitality or an automotive dealership who enjoys helping people and thrives in a fast-paced environment. Automotive experience is helpful but not requiredwe provide paid training for the right candidate.

As the first point of contact for many of our service customers youll help create a positive experience while supporting the success of our service department.

• Answer inbound phone calls emails text messages and online service inquiries.
• Schedule confirm and coordinate customer service appointments.
• Make outbound calls regarding recommended maintenance recalls declined services and upcoming service needs.
• Follow up with missed appointments to improve customer retention.
• Communicate effectively with Service Advisors and the Service Manager.
• Maintain accurate customer information using dealership CRM and scheduling software.
• Support manufacturer service campaigns and customer satisfaction initiatives.
• Deliver a friendly professional experience with every customer interaction.

• Customer service BDC call center receptionist administrative hospitality or appointment scheduling experience preferred.
• Automotive dealership experience is a plus but not required.
• Strong communication and phone skills.
• Excellent organizational and multitasking abilities.
• Comfortable using computers CRM systems and scheduling software.
• Positive attitude dependable work ethic and a team-oriented mindset.
• Being bilingual (English/Spanish) is a plus.

$43000$54000 annually based on experience and qualifications.

• Competitive compensation
• Medical dental and vision insurance
• 401(k) with company match
• Paid vacation holidays and sick time
• Paid training and professional development
• Career advancement opportunities within the Lovering Auto Group
• Employee discounts
• Supportive family-owned company culture

For more than 60 years Lovering Auto Group has been committed to delivering exceptional customer service while creating an outstanding workplace for our employees. We believe in promoting from within investing in our people and providing the training and support needed to build long-term careers.

If youre passionate about helping customers and want to join a respected dealership with opportunities to grow wed love to hear from you.

Apply today and start your career with Lovering Volvo Cars Nashua!

We are an equal opportunity employer. We do not discriminate in hiring promotion or other employment decisions on the basis of race sex color pregnancy religion national origin sexual orientation marital status disability age veteran or any other basis protected by law. Equal access to programs services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.