Service Advisor
Job Location:
Cedar Rapids, IA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Service Advisor - Cedar Rapids IA
Full-time Onsite Monday-Friday
Be the link between our customers and our shop and own part of the company too.
Were growing and were adding another Service Advisor to our Cedar Rapids team. When a customers machine needs repair youre their go-to person: you explain whats wrong send the quote keep the shop on schedule and get them back to work. Rexco is 100% employee-owned and runs on open-book management so youll see in real time how your work moves our numbers and this role comes with bonus potential.
What Youll Get
Competitive pay bonus potential ESOP ownership a 401(k) solid benefits 3 weeks PTO to start and unlimited PTO after two years.
What Youll Do
- Take care of customers. Gather details on equipment problems build estimates and send quotes with photos by text or email through Modern. Then follow up by phone.
- Keep the shop moving. Schedule technicians track work order progress and coordinate equipment pickup and delivery.
- Build relationships. Follow up with customers recommend additional repairs and share service promotions.
- Own your numbers. Forecast service sales at weekly Branch Huddles. Well teach you how your decisions drive shop efficiency and revenue.
What Youll Bring
- Strong customer service skills including comfort sharing good news and bad news
- Organization and the ability to juggle several jobs at once
- Good working relationships with technicians and coworkers
- Comfort working in multiple computer systems including Excel and Outlook
- High school diploma or GED; 1-2 years of service parts or equipment experience is a plus but not required. Will train the right individual.
Ready to apply Wed love to meet you.
Employment is contingent on passing a pre-employment drug screen and background check. All qualified applicants will receive consideration for employment without regard to race color sex national origin religion age disability genetic information status as a military veteran or any other characteristic protected by applicable law.
Required Experience:
Unclear Seniority
About Company
Rexco Equiment in an authorized multi-brand dealership with new and used equipment from brands such as Bobcat, Doosan, Exmark and more serving the Iowa area.
