Service Account Manager

Our client is a well-established commercial HVAC contracting company dedicated to delivering exceptional mechanical services to a diverse portfolio of clients. Known for their commitment to reliability integrity and customer satisfaction they have built a strong reputation in the industry. They are currently seeking a motivated and experienced Service Account Manager to join their growing team. This role is pivotal in maintaining and expanding client relationships driving revenue growth and ensuring customers consistently receive a high-quality service experience.

• Ensure customers receive proactive communication and a consistent high-quality service experience.
• Understand and assess customers overall cost of operations and identify how available services can reduce those costs.
• Maintain a customer retention base of at least 94% at a 35% executed margin or higher.
• Prepare and negotiate agreement renewals based on historical data and individual client needs.
• Identify new opportunities for growth within assigned accounts.
• Promote and sell the full range of services offered by the organization.
• Collaborate with management to delegate repair or project opportunities as required.
• Act in a responsible charge role with both internal and external customers.
• Participate in department meetings and submit required reports (e.g. expense reports sales reports working agreements) in a timely manner.
• Correspond with clients on behalf of other Sales Personnel when needed.
• Attend industry events representing the company with integrity and advocacy including active participation in organizations such as BOMA KCDA WSSHE IFMA MCA MSCA and others.
• Contribute positively to core company values of Reliability Advocacy Collaboration Integrity and Safety.
• Understand accept and support the companys Mission Statement Operating Guidelines Operational Beliefs and Customer Commitment.
• Assist with the contract renewal process following established workflow procedures.
• Update and maintain all customer and site information as requested by Account Executives or technicians.
• Update all sales proposals and marketing materials using Word and Excel templates.
• Maintain an organized and up-to-date filing system in company software for all customer accounts.
• Contribute to the On-Call Rotation schedule as required.

• Demonstrated interest in practical understanding of or ability to learn mechanical systems the service industry and customer service principles.
• Minimum of two (2) years of experience with mechanical systems and/or field experience in HVAC/plumbing systems (preferred).
• College degree or technical certification preferred.
• Minimum of two (2) years of outside sales and customer service experience.

If you are a driven professional with a passion for customer relationship management and a background in the commercial HVAC or mechanical services industry we encourage you to apply. This is an excellent opportunity to make a meaningful impact within a respected organization that values your expertise and dedication. Take the next step in your career and apply today!