Senior VMware Virtualization Support Engineer

CGI is seeking a Senior VMware Virtualization Support Engineer who will be a key member of the Americas Infrastructure Virtualization team providing advanced operational support platform maintenance incident management and continuous improvement for the enterprise VMware virtualization environment.

The role supports a highly available business-critical virtualization platform currently based on VMware Cloud Foundation 8 (VCF 8) and will actively participate in the planned migration and transition to VMware Cloud Foundation 9 (VCF 9).

Working as part of a regional and global infrastructure support organization the engineer is responsible for maintaining platform stability availability performance security and operational readiness. The position provides Tier 2/3 technical support participates in the 247365 on-call rotation troubleshoots complex infrastructure incidents performs lifecycle and patching activities and contributes to automation and AI-enabled operational improvements.
The environment includes VMware Cloud Foundation vSphere NSX-T vSAN Aria Operations vRealize Log Insight (VRLI) vRealize Network Insight (VRNI) and associated enterprise storage and networking technologies.

This position is located in the New York NY or Jersey City NJ area (Hybrid)

Platform Support & Maintenance
Provide Tier 2/3 operational support for the VMware virtualization platform as part of the Americas Infrastructure Virtualization team.
Maintain the existing VCF 8 environment and participate in the planning testing migration and operational transition to VCF 9.
Support and maintain VMware technologies including vSphere NSX-T vSAN Aria Operations VRLI and VRNI.
Perform routine platform health checks troubleshooting maintenance configuration changes and lifecycle management activities.
Monitor platform availability capacity performance and infrastructure health to ensure services meet established SLAs.
Work within established architecture engineering security and operational standards.
Incident & Problem Management
Respond to production incidents and service requests involving VMware virtualization infrastructure.
Perform advanced troubleshooting and root cause analysis for compute storage networking performance and availability issues.
Participate in major incident management and collaborate with application network storage security and other infrastructure teams to restore services.
Document incidents root causes corrective actions known errors and operational procedures.
Identify recurring incidents and contribute to problem-management initiatives designed to eliminate or reduce repeat failures.
Escalate complex product issues to VMware/Broadcom and other technology vendors as required.
VCF 8 to VCF 9 Migration
Participate as a technical member of the team responsible for migrating the existing VCF 8 platform to VCF 9.
Support readiness assessments compatibility reviews upgrade planning testing implementation and post-migration validation.
Assist with migration activities while minimizing service disruption and maintaining compliance with enterprise security standards.
Validate platform health application connectivity performance monitoring backup and operational processes following migration activities.
Develop and update operational documentation and support procedures for the VCF 9 environment.
Monitoring & Capacity Management
Configure maintain and tune monitoring thresholds alarms dashboards and reporting within Aria Operations VRLI and VRNI.
Perform proactive monitoring to identify capacity availability latency and performance issues before they impact production services.
Review infrastructure utilization and recommend VM rightsizing and capacity optimization opportunities.
Support capacity planning across compute memory storage and network resources.
Participate in the implementation of anomaly detection predictive monitoring and intelligent capacity-management capabilities.
Automation & Operational Improvement
Develop and maintain automation using PowerCLI PowerShell Python Ansible Terraform and VMware APIs.
Automate repetitive operational activities including health checks provisioning patching reporting configuration validation and lifecycle management.
Maintain and improve automated operational runbooks and remediation procedures.
Contribute to self-healing capabilities for well-understood infrastructure events where automated remediation can be implemented safely.
Explore and implement practical AI-assisted operations capabilities including incident triage alert correlation log analysis knowledge retrieval and root cause analysis.
Continuously identify opportunities to reduce manual effort and improve platform reliability and support efficiency.
Change Release & Lifecycle Management
Participate in change and release management activities for the VMware virtualization environment.
Perform VMware software upgrades firmware updates security patches and infrastructure maintenance through approved change processes.
Develop implementation validation rollback and recovery procedures for infrastructure changes.
Ensure changes comply with enterprise standards security requirements and VMware recommended practices.
Participate in maintenance windows and after-hours implementation activities when required.
Disaster Recovery & Business Continuity
Support disaster recovery planning testing and execution for workloads hosted on the virtualization platform.
Participate in scheduled DR exercises and document results issues and remediation actions.
Support platform capabilities required to meet established business RPO and RTO requirements including critical workload targets of RPO 5 seconds and RTO 15 minutes where applicable.
Maintain operational documentation and recovery procedures required to support business continuity.
Operational Support
Participate in the 247 on-call support rotation for production virtualization services.
Perform morning and end-of-day platform health checks using dashboards monitoring platforms and automated scripts.
Investigate infrastructure alerts and take appropriate corrective or escalation actions.
Support OS hypervisor firmware storage and VMware platform patching activities.
Maintain accurate support documentation knowledge articles troubleshooting procedures and operational runbooks.
Provide technical guidance and knowledge transfer to other members of the infrastructure support team.
Collaboration & Service Management
Work closely with application owners and infrastructure teams to understand requirements and support the delivery of standardized virtual infrastructure services.
Collaborate with networking storage security backup cloud and hardware teams to troubleshoot cross-platform issues.
Coordinate with VMware/Broadcom and other technology vendors for technical support product defects upgrades and complex incidents.
Work with regional and global IT teams to maintain consistent platform standards and operational processes.
Support the virtualization service catalogue and provide input into service consumption capacity cost and performance reviews.
Reporting & Governance
Provide operational reporting covering platform availability incidents capacity performance SLA compliance patching and infrastructure health.
Contribute to dashboards and metrics used by infrastructure management to evaluate service performance.
Track automation benefits operational improvements capacity savings and incident trends.
Participate in operational reviews problem-management meetings change reviews and service improvement initiatives.

10 years of overall IT experience with significant experience supporting enterprise infrastructure environments.
57 years of hands-on VMware experience supporting large-scale environments using technologies such as vSphere 8 VMware Cloud Foundation NSX-T and vSAN.
Hands-on experience operating and troubleshooting production VMware environments.
Experience participating in VMware platform upgrades or migrations preferably involving VMware Cloud Foundation.
Experience supporting an existing VCF 8 environment and/or migration to VCF 9 is highly desirable.
Strong troubleshooting skills across virtualization compute storage networking and operating-system layers.
Strong automation skills using technologies such as PowerCLI PowerShell Python Ansible Terraform and VMware APIs.
Hands-on experience with Aria Operations VRLI and VRNI or equivalent monitoring logging and network-visibility platforms.
Solid understanding of enterprise storage technologies including SAN NAS iSCSI vSAN and platforms such as Dell/EMC Isilon Pure Storage and NetApp.
Strong networking fundamentals including TCP/IP VLANs routing DNS load balancing and NSX-T concepts such as micro-segmentation and distributed firewalls.
Experience working within formal incident problem change and release management processes.
Understanding of infrastructure security vulnerability remediation patching and VMware security-hardening practices.
Experience with AI/AIOps concepts such as anomaly detection predictive monitoring alert correlation automated RCA and intelligent capacity forecasting is desirable.
Experience identifying VM rightsizing capacity optimization and infrastructure cost-reduction opportunities.
Ability to troubleshoot complex production incidents under time-sensitive conditions.
Strong written and verbal communication skills and the ability to work effectively with regional and global technical teams.
Ability to participate in a 247 production support/on-call rotation.
Strong organizational skills with experience working in Agile and/or ITIL-based operational environments.

Desired Certifications & Skills
VMware Certified Professional (VCP) certification.
VMware Cloud Foundation or VMware Cloud Management and Automation certification.
Advanced VMware certification such as VCAP is desirable.
ITIL Foundation or ITIL Managing Professional.
Experience with Aria Operations APIs and custom automation.
Experience developing operational dashboards automated health checks and infrastructure reporting.
Exposure to AIOps LLM-assisted operations ChatOps or automated incident-management solutions is beneficial.

Education:
Bachelors degree in computer science Information Systems Engineering or a related field or equivalent professional experience.


Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $84900.00 $188100.00.

CGIs benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation holidays and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well being programs

#LI-MP2

• Networking
• TCP/IP
• Ansible
• Artificial Intelligence
• Terraform
• VMware

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