Senior Vice President, Client Lead

Knowledge

• Deep Pharmamediaexperience across a diverse set of conditions disease states and audiences (DTC HCP Payer etc.)

• Perspective beyond Pharma to bring best practicesfor mediaacross audiences and channels ( retail)

• Understands the total marketing process and the strategic role of media

• Provides insights onindustry trends and clients business

• Contributes tothought leadership in the form of POVs articles interviews the trades or at conferences

• Proactively self-educates on PHM Publicis Groupe and client business functions capabilities tools and processes

Managing and Leading Others

• Builds trust models inclusion and shows respect for all employees

• Practices active listening to resolve issues andidentifyopportunities

• Exerts lateral influence to managecross-functional employees

• Provides clear communication on business initiatives and client requests

• Ensures teams areproperly trainedon tools and processes

• Drives adherence to PHM processes and best practices

• Participates in formal development process including performance managementgoal-setting mid- and yearly reviews and coaching

• Nurtures and developsmid-level talent on assigned accounts

• Participates in PHMs recruitment and interviewing efforts

• Refers new talent to PHM

• Contributes to PHMs culture

Strategy & Account Management

• Drives the planning process

• Owns overall media strategy approach and plan on each account

• Owns strategicquestions and concerns related to the clients media efforts

• Collaborates withinternal cross-functional leadersto ensure strategic alignmentof deliverables with clientneeds

• Representsthe interests of cross-functional teams in clientand agency partnermeetingswhere those teams are absent

• Pushes for continuous improvement of self team and client deliverables

• Encourages innovative out of the box thinking

• Provides a point of escalation

• Monitors team pacing to ensure profitability

Organic Growth and New Business

• Assists EVP in settingorganicgrowth goals

• Drives adherence to organic growth roadmaps and business plans

• Refers new clients to PHM

• Volunteers forpitch teams task forcesside hustlesetc.

• Encouragesteam toincorporate newagency initiativesinto recommendations

• Identifiesopportunities to upsell and cross-sell to existing clients

• Scopes client work with Business Management partner

Client Service

• Responsible forrelationshipswithclients and agency partners

• Conveys passion for clients and their businesses

• Works with clients to shape their marketing priorities

• Takes initiative in developing new client relationships

• Models outstanding client service for team

• Drives professional impactful standards within team for all written and verbal contact with clients; gold-standard writer and presenter

• Serves as point of escalation for client concerns