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Senior Technical Support
Job Location:
Job Location:
New York City, NY - USA
Hourly Salary:
USD 16 - 27
Hourly Salary:
Posted:
8 September 2026 (21 hours ago)
Posted:
Application Deadline:
6 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Our Client a Financial company is looking for a Senior Technical Support for their New York NY location.
Responsibilities:
Requirements:
Why Should You Apply
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.
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Responsibilities:
- Technical Support:
- Respond to and resolve user-reported technical issues via various communication channels including phone email or in-person.
- Troubleshoot hardware and software problems on desktops laptops mobile devices and other IT equipment.
- Install configure and maintain operating systems software applications and peripheral devices.
- User Assistance:
- Provide guidance on how to use software applications troubleshoot common user errors and offer training and self service tips when possible.
- Ensure a positive customer service experience by addressing user concern and inquiries promptly and professionally.
- Documentation and Knowledge Sharing:
- Create and maintain documentation for IT procedures troubleshooting guides and knowledge base articles.
- Share knowledge with colleagues and end-users to empower them to resolve common IT issues independently.
- Continues Learning:
- Stay updated with emerging technologies and industry trends to enhance technical skills and provide innovative solutions
Requirements:
- High School Diploma GED or equivalent certification
- Relevant Certifications such as CompTIA A CompTIA Network or Google IT Support Professional Certificate can be advantageous
- Strong problem-solving skills
- Excellent communication and interpersonal skills
- Patience and ability to convey technical information to non technical users
- Understanding of cabling (testing running repairing)
- Familiarity with a variety of Operating Systems (e.g. Windows 10 Windows 11 MacOS)
- Knowledge of hardware components and basic networking concepts
- Ability to work independently and as part of a team
- Preferred Qualifications:
- Bachelors Degree
- 5 years of experience as an IT Professional (tech support)
- 2 years of experience using Google Suite
Why Should You Apply
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.
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Required Experience:
Senior IC
