Senior Technical Program Manager

Description:

We REQUIRED Software BG preferred Technical Program Manager - Client Implementation & Enablement Who we are We partner with clients to make complex integrations simple and successful. Were looking for a Senior Technical Program Manager to lead and scale high visibility client onboarding programs at Fiserv. Youll bridge engineering product professional services account teams and our clients to deliver predictable secure and fast time to value for new integrations and migrations.

What youll do

• Lead end to end technical onboarding programs for strategic clients: define scope milestones success criteria and acceptance for each engagement.
• Build and run repeatable onboarding frameworks playbooks templates and automation to reduce cycle time and operational effort.
• Manage technical integration projects (APIs data migrations connectors batch/real time flows) including architecture handoffs environment provisioning and release coordination.
• Serve as the senior client facing program lead: run kickoff status reviews steering committees and executive communications; set expectations and escalate proactively.
• Coordinate cross functional delivery across engineering product security compliance QA operations professional services and third party vendors.
• Identify track and resolve technical and commercial dependencies and risks (data mapping security reviews legal/contract milestones implementation windows).
• Drive readiness for go live and early production support: runbooks run / rollback plans monitoring alerts SLA handoffs to operations and client success.
• Measure and improve onboarding outcomes: time to value launch success rate change request frequency customer satisfaction (NPS/CSAT) and operational cost.
• Mentor and enable implementation teams to adopt best practices (agile delivery backlog hygiene release checklists) and continuously improve throughput.
• Partner with product and GTM teams to influence product roadmap based on onboarding learnings and recurring client requirements.

What we expect you to bring

• Required 7 years of program or project management experience with at least 3 years leading technical client facing onboarding or implementation programs.
• Demonstrated track record delivering complex integrations (APIs ETL/data migrations SSO payment/transaction systems) across multiple engineering teams.
• Strong client facing skills with the ability to present to senior executives set expectations and drive decisions.
• Technical fluency: cloud architectures (AWS/Azure/GCP) REST APIs authentication/authorization patterns data mapping/transformation concepts and CI/CD.
• Proven experience managing multi party dependencies (internal teams vendors client IT) and negotiating tradeoffs under time pressure.
• Experience with delivery and collaboration tools (Jira Confluence Salesforce or equivalent) and with program artifacts (roadmaps RAID logs decision logs).
• Excellent written and verbal communication organization and stakeholder management skills.
• Preferred Bachelors degree in Computer Science Engineering Information Systems or equivalent experience.
• Experience in regulated industries (financial services payments healthcare) and familiarity with compliance reviews (PCI SOC KYC/AML).
• Prior experience building onboarding playbooks automation for provisioning or data validation tools.
• Certifications such as PMP SAFe Certified ScrumMaster.
• Core competencies Client empathy and service orientation - prioritize client success while protecting product integrity and delivery timelines.
• Strategic delivery mindset - align onboarding plans to business outcomes and customer value.
• Influence without authority - build consensus across distributed teams and external stakeholders.
• Risk based decision making - surface tradeoffs early and lead pragmatic mitigations.
• Continuous improvement - use metrics and feedback loops to scale and standardize repeatable processes.