Senior Technical Program Manager, Elastic Block Store

Join Elastic Block Store (EBS) the solid-state drive for the Internet which stores exabytes of data for millions of customers around the world running GenAI training and inference large-scale data processing databases and High-IOPS workloads on our data volumes. We are seeking a Technical Program Manager to drive some of our services most important initiatives such as:

- Launching new service capabilities that extend our industry-leading performance durability availability and security
- Optimizing capacity to improve the availability of EBS for all customers and push boundaries of cost efficiencies at massive scale
- Improving the experience of our customers through key customer engagements root cause analysis and by influencing our service teams engineering roadmaps.

The ideal candidate will be a strong communicator both written and verbally and possess 5-10 years in effective project management of technical initiatives as well as strategic program management. Experience with block storage devices network protocols and/or Linux operating system concepts is a plus. A Bachelors Degree or additional technical experience is required.


Key job responsibilities
You will lead technical programs that span multiple engineering teams across EBS EC2 S3 and other foundational AWS services. You will work with PMs to identify and drive proactive solutions for customer pain points. And you will develop mechanisms to track and measure how were delivering on customer expectations. The primary responsibilities of the Technical Program Manager include:

- Lead planning and tracking of engineering work across multiple programs simultaneously
- Design and implement scalable mechanisms automated GenAI tooling and data-driven process improvements to make our org more efficient
- Develop standard operating procedures project plans and program-level status updates up to VP level
- Anticipate potential issues and risks and escalate in a timely and data-driven manner.
- Remain flexible to changing priorities and open to new ideas.
- Keep the customer experience as the primary focus.


A day in the life
Your responsibilities will vary as your programs evolve and new priorities arise. Some days you will deep dive with engineers or analyze dashboard data to understand system status/behavior. Other days you will update project plans give program updates or write 1-page recommendation docs. You will build GenAI agents scripts or use other automation tools to help you scale. You will meet with tech teams finance and product managers to make strategic trade-offs decisions or advocate for system improvements. You will help internal/external customers solve pain points and resolve misalignments. As a highly visible role you will need strong communication pragmatism and an ownership mindset.

About the team
We are team of TPMs and product managers with diverse experiences and backgrounds. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage you to apply. If your career hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

- 5 years of technical product or program management experience
- 5 years of working directly with engineering teams experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- Experience developing and executing/delivering product and technical roadmaps
- Experience in software development or experience troubleshooting and debugging technical systems
- Experience building and evaluating system-level technical design
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences including senior leadership

- Experience leading highly-available and fault-tolerant enterprise and web-scale software deployments
- Experience managing capacity for constrained computing infrastructure (servers storage drives)
- Knowledge of block storage devices network protocols and/or Linux operating system concepts
- Knowledge of Gen AI concepts and experience working with Gen AI tools (agents MCP servers prompt engineering vibe coding)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 148700.00 - 201200.00 USD annually