Senior Technical Editor

Primary Function of Position

Services Technical Publications provides the foundation for every procedure performed on Intuitives advanced medical devices by the global Field Service team. Our content is authored in DITA and delivered through guided workflows which progressively discloses content for field service technicians install maintain and repair Intuitive systems.

In this role you will combine expert editing skills with strategic thinking to develop and implement a comprehensive quality metrics program. You will work directly with technical writers product teams and stakeholders to ensure that hardware and software documentation meets our highest standards for clarity accuracy consistency and usability within guided step-by-step workflows.

As an individual contributor with significant influence and authority your success will be measured by your ability to drive quality improvements and positive outcomes through collaboration coaching and strategic program developmentnot through direct management but through leadership and expertise.

Essential Job Duties

• Edit hardware and software technical documentation for clarity accuracy consistency voice tone and usability. Champion minimalist task-based writing principles to ensure content serves the immediate needs of field service technicians. Work directly with authors and SMEs to improve content quality across the publication lifecycle.
• Make edits directly in IXIA our component content management system collaborating with technical writers and subject matter experts through the review workflow to implement changes efficiently. Comfort navigating the system and driving content improvements end-to-end.
• Develop and own a quality metrics program that establishes baselines identifies improvement opportunities and measures impact. Use data-driven insights to guide editorial strategy and demonstrate ROI of editing services.
• Design and implement best practices for technical content quality. Create scalable processes guidelines and checklists that enable teams to self-serve and maintain consistency without bottlenecking editorial review.
• Lead training and coaching initiatives. Educate writers on minimalism task-based authoring topic-based writing principles style and grammar standards. Establish regular office hours workshops or feedback sessions to build writer capability and confidence.
• Configure and integrate content quality tools (Acrolinx Congree Grammarly or similar) into the publication workflow. Recommend technology solutions that enhance quality without creating friction for authors.
• Collaborate with cross-functional teamsincluding product UX localization and publishingto align on quality standards and resolve editorial challenges.

Qualifications :

Required Skills and Experience

• Bachelors degree or equivalent
• 7 years of professional editing experience in technical communications with demonstrated expertise editing DITA-authored content for both hardware and software products.
• Deep expertise in minimalist and task-based topic-based authoring approaches. Demonstrated ability to coach authors on these principles and evaluate content for adherence to minimalist standards.
• Proficiency with IXIA or similar component content management systems (CCMS). Ability to navigate the system make edits directly and move content through review workflows independently.
• Experience developing or implementing editorial guidelines style guides or content quality standards. Comfort with creating scalable repeatable processes.
• Proficiency with quality assurance tools such as Acrolinx Congree Grammarly or equivalent. Ability to evaluate tools and troubleshoot configuration issues.
• Proven ability to communicate clearly and concisely both in written and spoken formats. Skill in explaining complex editorial feedback in a way that educates rather than demoralizes.
• Experience working with metrics data collection or quality measurement. Comfort with analyzing trends and using data to support recommendations.
• Ability to influence and drive outcomes without direct authority. Success collaborating with subject matter experts product teams and writers who may not report to you.

Preferred Skills and Experience

• Experience with medical device surgical instrument or other regulated/high-stakes technical documentation.
• Familiarity with content management systems publishing workflows or localization processes.
• Experience training or coaching other writers or editors.
• Understanding of how DITA-authored content serves guided workflows with progressive disclosure and how editing decisions impact both user experience and compliance.

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidates experience knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidates qualifications consistent with applicable law.

Accommodation & Accessibility Notice:

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process please contact People Services at

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target base compensation ranges are listed.

Remote Work :

No

Employment Type :

Full-time