Senior Systems Engineer, Productivity Engineering

As a Senior Systems Engineer at Okta you will be at the heart of how our global workforce communicates collaborates and creates. You wont just be keeping the lights on; you will be responsible for architecting workflows securing our ecosystem and ensuring that our stack - from Google Workspace to Slack and Gemini - works seamlessly for every employee everywhere.

• Infrastructure Management: Administer and optimize our core productivity suite including Google Workspace Gemini Slack Asana Smartsheet and other tools.
• AI Integration & Strategy: Lead the deployment management and troubleshooting of enterprise AI tools (specifically Gemini) ensuring they are integrated safely and effectively into daily workflows.
• Enablement: Create technical documentation and partner with cross-functional teams to drive adoption and best practices for productivity tools through effective training and support.
• Global Support: Act as a Tier 3 escalation point for complex technical issues supporting a fast-paced 24/7 global environment from one of our US hubs.
• Lifecycle Management: Responsible for the complete lifecycle management of multiple enterprise SaaS applications.
• Governance & Standards: Define and enforce global standards for tool usage security permissions and data governance.
• Problem Solving & Innovation: Consistently look for root-cause trends while solving platform problems devising solutions based on limited information and adapting existing approaches to resolve unusual SaaS circumstances.
• Process Automation: Identify manual bottlenecks and use APIs or scripting to automate repetitive administrative tasks.
• Data Insights & Goal Delivery: Independently draw out meaningful insights from system data to own and deliver quarterly goals on time with a high standard of quality.

• Technical Expertise: Proven deep experience managing enterprise-level Google Workspace (DNS mail routing Vault DLP) and administrative experience with tools such as Slack Asana Jira ServiceNow and Smartsheet.
• AI Proficiency: Practical experience managing and deploying Gemini and other AI-driven productivity interfaces within a corporate framework.
• SaaS Architecture & Security: Possess complete knowledge of SaaS principles API integrations and RBAC security best practices acting as the fully qualified professional to resolve complex issues creatively.
• Operational Agility: Experience working in a fast-paced environment supporting a distributed global company.
• Governance Mindset: A track record of implementing least privilege access models and driving standards in usage and best practices.
• Automation and Scripting Skills: Proficiency in Apps Script Python or Bash to manage large-scale migrations or system integrations.
• Communication: Excellent verbal and written skills to lead training and influence standard usage across the org.
• Stakeholder Alignment: Enhance networks with senior internal partners who may be unfamiliar with SaaS technicalities and use persuasion to align stakeholders on new processes.
• Leadership & Peer Support: Assist leadership with forming teams that have a diverse mix of perspectives provide specific actionable and timely feedback to peers and demonstrate resilience under pressure.
• Education & Experience: Requires 5 years of related experience in a professional role.

The Technology Data and Insights (TDI) team is on a mission to accelerate Oktas scale. We are a group of innovative engineers who prioritize automation testing and performance tuning. We touch every part of the business and we are obsessed with creating a seamless secure end-user experience for every Okta employee.

As a Senior Client Platform Engineer you will be the subject matter expert for Oktas macOS and iOS fleet. While your primary focus is the Apple ecosystem you will also play a key role in our broader endpoint strategy contributing to our Windows and Linux management workflows as needed. This is an ideal path for an engineer who wants to maintain deep Apple expertise while expanding their influence across the entire OS landscape.

We are looking for a versatile engineer who thinks automation-first. You will combine Jamf Pro expertise with open-source tools like Munki and Santa while helping to bridge the gap between platforms using unified tools like FleetDM.

What makes this role unique: You are Customer Zero. Because we build identity and device management products you will work directly with Oktas own Product and Engineering teams to validate new capabilities across platforms surface real-world feedback and help shape the roadmap for tools used by millions of people globally.

This role reports to the Senior Manager of Client Platform Engineering.

• Apple Fleet Management: Own the global macOS and iOS fleet using Jamf Pro overseeing enrollment configuration profiles and application deployment.
• Cross-Platform Support: Contribute to the management and security of Windows (via Intune/Autopilot) and Linux endpoints as the program evolves ensuring a consistent security posture across all OS types.
• Tooling & Evolution: Administer open-source tools (Munki Santa) and lead evaluations of emerging platforms like FleetDM to enhance cross-platform fleet visibility.
• Security & Compliance: Ensure endpoints meet NIST CIS and STIG standards. Partner with Security teams to respond to vulnerabilities across the entire fleet.
• Engineering & Infrastructure as Code (IaC): Apply an IaC mindset to device management using code-based workflows (e.g. Terraform Ansible or Jamf API). Build and maintain CI/CD pipelines to ensure repeatable scalable and automated deployments regardless of the OS.
• Customer Zero Advocacy: Act as a primary feedback loop for Oktas internal product teams. Test new features in production and influence the product roadmap based on operational data.
• Operational Excellence: Provide Tier 3 escalation support for global IT teams and participate in an on-call rotation.

• Core Experience: 5 years in endpoint engineering with a focus on Apple platforms at enterprise scale.
• Technical Versatility: A strong understanding of Windows and Linux operating systems; you arent just a Mac personyou understand how to apply engineering principles to any OS.
• MDM Mastery: Deep expertise in Jamf Pro. Familiarity with Microsoft Intune or other cross-platform MDM/UEM solutions is a significant plus.
• Technical Stack:

• Scripting: Proficiency in Bash Python Go or Swift (PowerShell experience is a bonus).
• Tooling: Experience with Git GitHub Actions Terraform or similar CI/CD frameworks.
• Security: Understanding of ADE/DEP MDM protocols and platform-specific hardening (e.g. BitLocker FileVault LUKS).

• Identity Knowledge: Familiarity with SAML and OIDC and how they integrate with endpoint authentication.

Additional requirements:

• This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment for this position the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen National Lawful Permanent Resident Refugee or Asylee. 22 CFR 120.15) upon hire.

• Build With Purpose: Work on meaningful problems that simplify and secure how Okta operates at a global scale.
• Cutting-Edge Stack: Work with the latest from Googles AI suite (Gemini) as well as other AI tools and functionality.
• Grow in a Technical Culture: Join a supportive high-caliber team that values technical excellence clean code and personal development.

• Amazing Benefits
• Making Social Impact
• Fostering Diversity Equity Inclusion and Belonging at Okta

Okta cultivates a dynamic work environment providing the best tools technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves regardless of where they live. Find your place at Okta today! is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin ancestry marital status age physical or mental disability or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information please see our Privacy Policy at needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves regardless of where they live. Find your place at Okta today! is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin ancestry marital status age physical or mental disability or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information please see our Privacy Policy at annual base salary range for this position for candidates located in the San Francisco Bay area is between:

$117000 - $161000 USD