Senior Systems Engineer

The Senior Systems Engineer designs builds and integrates server and platform infrastructure to ensure the stability integrity and efficient operation of systems supporting core organizational functions. Senior Engineers lead medium-to-large initiatives that span multiple teams within the organization raise delivery quality through automation and standards and partner with developers and stakeholders to deliver end-to-end solutions. They apply AI tools to accelerate build run and documentation workflows while validating outputs for safety and compliance.

This role will help shape the next generation of Rockets Data Platform infrastructure. Our team supports critical data analytics and integration platforms across AWS on-premises systems and enterprise data services. We are looking for an engineer who is excited to help us evolve from traditional infrastructure support toward a platform engineering model focused on automation observability secure self-service reusable patterns AI-assisted operations and cloud-based data infrastructure best practices.

The ideal candidate will be comfortable supporting todays systems while helping build the tools standards documentation and guardrails that make tomorrows infrastructure faster safer easier to operate and easier for partner teams to consume.

About the role

Architecture & Delivery

• Lead design and implementation of platform solutions that meet organizational outcomes and non-functional requirements

• Contribute to reference architectures and review designs for reliability performance and cost within the organization

• Drive deep-dive investigations and root-cause analyses for complex issues; implement preventative patterns and guardrails

• Collaborate with developers and clients to deliver solutions on Windows and Linux platforms -based workloads

• Manage and improve the engineering toolchain for the org (source control CI/CD packaging artifact management)

Hybrid & Multi-Cloud

• Design and operate solutions across AWS a second cloud (Azure or GCP) and on-prem environments for organizational workloads

• Engineer resilient hybrid connectivity and data services (e.g. transit gateways private link SD-WAN SAN/NAS/NVMe-oF where applicable)

• Recommend workload placement based on performance cost compliance and latency; document decision records for the org

• Implement consistent identity secrets and policy patterns across clouds and data centers

Automation & AI Enablement

• Implement Infrastructure as Code and configuration management to deliver repeatable auditable environments

• Use AI copilots and agents to speed scripting documentation testing incident triage and change planning while validating outputs

• Build or integrate AI-powered internal tools (chatops knowledge retrieval automated runbooks) with appropriate logging and guardrails

• Promote safe AI use practices including data classification prompt hygiene redaction and auditability within the organization

Reliability Security & Operations

• Define and track SLIs/SLOs for owned platforms; build actionable alerts and dashboards for organizational visibility

• Perform capacity planning performance engineering resilience testing and disaster recovery exercises for org services

• Apply security best practices with least privilege encryption patching baselines and policy-as-code in collaboration with Security and Risk

• Provide tier-3 support participate in on-call rotations and continuously improve incident response with automation

Organization Contribution & Leadership

• Create reusable modules images and patterns that other teams in the organization can adopt

• Lead org-level working sessions brown bags and Communities of Practice to share knowledge and uplift standards

• Optimize cost and efficiency for org platforms (rightsizing autoscaling reservation strategies lifecycle policies) and share outcomes

• Mentor systems engineers; provide technical coaching code and design reviews and support onboarding

About you

• 5 years of experience in workstation or server administration

• 3 years of experience in systems engineering delivering production solutions

• Bachelors degree in computer science information technology or a related field (or equivalent experience)

• Proficiency with Microsoft Office; familiarity with documentation and work management tools (e.g. Confluence/Jira)

• Strong scripting/automation skills (PowerShell Bash) and at least one higher-level language (.NET Python or Go)

• Solid knowledge of Windows and Linux servers virtualization and containerization (e.g. Kubernetes/Docker)

• Knowledge of networks including SAN/LAN load balancing and hybrid connectivity (VPN/Direct Connect/ExpressRoute)

• Experience operating in AWS and at least one additional cloud (Azure or GCP) plus on-prem data center environments

• Practical experience using AI-powered tools (copilots LLM automations chatops) with attention to security and data governance

• Infrastructure as Code skills (Terraform CloudFormation/Bicep) and CI/CD for infrastructure and configurations

• Observability tooling experience (logs metrics traces) and reliability concepts (SLOs error budgets)

• Knowledgeable in code development practices or equivalent enterprise application integration experience

Additional Requirements:

• Experience supporting production infrastructure in hybrid environments including cloud and on-premises systems with a working understanding of networking identity access and connectivity fundamentals.

• Demonstrated automation mindset including the ability to identify manual or repetitive processes and improve them through scripting Infrastructure as Code configuration management CI/CD tooling or other repeatable solutions.

• Ability to apply security access control change management documentation validation and operational readiness practices when delivering infrastructure changes.

Additional Preferences:

• Experience supporting data platforms analytics infrastructure ETL/ELT systems reporting platforms data lakes data warehouses or high-throughput database environments.

• Experience building reusable infrastructure patterns self-service workflows automated runbooks service catalog items observability capabilities Kubernetes/container platforms or other internal platform capabilities.

• Experience using AI-assisted engineering tools to support scripting documentation troubleshooting testing incident triage or change planning while protecting sensitive data.

Whatyoullget

Our team members fuel our strategyinnovationand growth so we ensure the health and well-being of not just you but your family too! We goabove and beyondto give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put:Wevegot your back. Check out our full list ofBenefits and Perks.

On-Call Expectations
This role may include participation in an on-call rotation to support production systems and ensure service reliability. On-call responsibilities may include coverage during nights and weekends. If applicable frequency and scheduling will bedeterminedby team needs and communicated accordingly.

Aboutus

Rocketis a Detroit-based company made up of businesses that provide simplefastand trusted digital solutions for complex transactions. The name comes from our flagship business now known as Rocket Mortgage which was founded in 1985. Todaywerea publicly traded company involved in many different industries including mortgages fintech realestateand more.Wereinsistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.Apply today to join a team that offers career growth amazingbenefitsand the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may bemodifiedat the discretion of thecompany at any time. Decisions related to employment are not based on race color religion national origin sex physical or mental disability sexual orientation gender identity or expression age military or veteran status or any other characteristic protected by state or federal law. Thecompany provides reasonableaccommodationsto qualified individuals with disabilitiesin accordance withapplicable state and federal laws. Applicantsrequiringreasonable accommodations in completing the application and/orparticipatingin the application process should contact a member of the Human Resources team at.