Senior Support Engineer Microsoft Workplace & VDI Level 23 (mfx)

Ekkiden is an international consulting group founded in 2019 bringing together an ecosystem of passionate and committed consultants who lead organizational operational and technological transformation projects across IT/Digital Industry/R&D and Sustainability for large enterprises and SMEs in France Switzerland Spain and Germany.

The Role:

For one of our major clients inGeneva we are looking for aSenior Microsoft Workplace & VDI Engineerto reinforce a skilledLevel 2 support team (4 people).

This is a100% on-site hands-on rolewith real ownership. You will act as thetechnical referencefor Microsoft environments VDI platforms endpoint security monitoring and automation ensuring ahigh-performance secure and seamless end-user experience.

If you enjoy solving complex issues optimizing systems at scale and working close to the business this role is for you.

Responsibilities:

Modern Workplace & Infrastructure Support

• HandleLevel 2 & Level 3 incidents and requests with a focus on complex and high-impact issues.

• Support and mentorLevel 1 teams especially on Microsoft services (Outlook Exchange Teams).

• Administer and evolve theOmnissa (formerly VMware EUC)ecosystem: Horizon Workspace ONE UEM (VDI/DaaS & endpoints).

• Manage and optimize theMicrosoft stack: Windows 10/11 Intune/SCCM Entra ID Teams.

• Ensurestability security and complianceacross workstations and mobile devices.

Monitoring Performance & User Experience

• Administeron-premise monitoring toolsfor infrastructure health and capacity.

• Deploy and operateuser experience monitoring solutions(ControlUp or equivalent).

• Diagnose performance bottlenecks andoptimize infrastructure paths.

• Implementautomated performance benchmarksand integrate them into monitoring systems.

Identity Security & Deployments

• Configure and manageEntra ID (Azure AD) access policies and identity services.

• AdministerMicrosoft Teamsfor secure reliable collaboration.

• Design and executeOS application and patch deployment strategies.

• Applyendpoint security and compliance best practices.

Automation & Engineering Practices

• Develop and maintainPowerShell automation scripts.

• Contribute toCI/CD pipelinesusing GitHub for infrastructure and workplace automation.

• Exposure toTerraform or Infrastructure as Codeis a strong plus.

• Apply testing and validation processes to guarantee deployment quality.

Service Management & Knowledge Sharing

• Work withServiceDesk (ITSM)for incident change and problem management.

• Participate inMDM / cmdm administrationfor endpoint and mobile security.

• Produce clear structured documentation:runbooks procedures and technical guides.

• Actively contribute toknowledge sharing across L1/L2/L3 teams.

What Were Looking For:

Technical Expertise

• Strong background inMicrosoft workplace technologies:

  Windows Intune/SCCM Teams Entra ID Exchange Outlook.

• Proven hands-on experience withOmnissa / VMware EUC(Horizon Workspace ONE UEM).

• Solid expertise inmonitoring troubleshooting and performance optimization.

• AdvancedPowerShell scriptingskills.

• Good understanding ofCI/CD tools and GitHub;Terraformis a plus.

• Experience withITSM tools(ServiceDesk) andMDM solutions.

Experience

• 15 years of professional experience.

• Strong track record inL2/L3 supportwithinon-premise or hybrid environments.

• Comfortable acting as atechnical authority and escalation point.

Languages

• English: Fluent

• French: Strong asset

What We Offer:

Join us at the right time to carve out your place within a fast-growing organization
Diverse projects in a challenging environment allowing you to make a real impact on the business
The opportunity to work autonomously and proactively growing together as a team
A career path tailored to your personality both in terms of role and location
Continuous high-standard training to unlock your full potential
A performance-driven culture with attractive performance bonuses
Comprehensive health insurance (GEREP) and meal vouchers (Swile card)

What does the recruitment process look like at Ekkiden

At Ekkiden we are committed to delivering a positive experience for every candidate.

Initial contact: Our recruitment team will get in touch with you to discuss your motivations and expectations.

Interviews: You will attend one or two interviews with our Business Managers depending on the role you are applying for.

Client meeting: Finally you will have the opportunity to meet the client.

While this is our standard recruitment process we may adapt it depending on specific circumstances.

You can also discover all our job opportunities on our website
Experience:

Senior IC