Senior Strategy & Analytics Advisor, C&CE Evernorth

POSITION SUMMARY

The Customer & Client Experience (C&CE) team is responsible for the servicing of Cigna customers across multiple lines of business including US Employer Pharmacy Benefit Management Individual and Family Plans and more. C&CE owns the delivery of exceptional customer experiences while operating Cignas call centers effectively and efficiently for the business. The Senior Strategy & Analytics Advisor will be responsible for leading critical analytical work that supports C&CE strategic priorities.

This role is part of a Business Analyst team that provides direct support to the Workforce & Footprint Strategy team in the C&CE organization including driving strategic improvements in customer experience and operating efficiency as well as supporting improvements in the associate experience through better capabilities and tools. They will work closely with leadership and their teams to deeply understand the business problems at hand develop analytical models/insights and build compelling business case presentations that positively influence go forward strategy.

Senior Advisors are expected to independently structure workstreams solve problems and seek additional opportunities across stakeholder domains. Senior Advisors can expect to lead impactful projects across domains or functions perform hands-on analysis present to executive (VP) audiences and help drive overall business strategy.

This role will be highly visible and the individual will be a critical thought partner to leaders across C&CE.

This is a fully remote opportunity for candidates in select geographies. Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield CT; Chattanooga TN; Denver CO; Scottsdale AZ; St Louis MO.

Primary Functions

• Shape C&CE strategy by developing business cases evaluating options and assessing costs and benefits to guide prioritization decisions
• Leverage data to solve business problems by identifying data needs pulling data from relevant sources and performing analysis
• Identify business opportunities using trend analysis and mining operational data for insights
• Develop testing plans monitor performance indicators and be ready to quickly investigate and remediate emerging issues
• Grow into a thought partner and executive storyteller by distilling work into crisp presentations that educate inform and inspire action
• Employ a product management mindset to translate Operations needs into business requirements that can be delivered by Tech partners

Role Components:

• Analytics Evaluate business opportunities and make strategic recommendations. Identify an effective method perform data analysis and develop recommendations that account for benefits costs risks and alternatives.
• Strategy Shape the future of C&CE through data-driven analysis and business acumen. Identify and assess truly transformational opportunities for change over the next 3-5 years.
• Business Judgment Develop and use frameworks to scope and address ambiguous problems. Understand where the leverage is and focus problem-solving efforts to uncover insights that drive action.
• Data Ground analysis in data as much as possible. Define needs identify data sources ensure data quality and partner with data teams to complete analysis and forecasting future expectations. Coding experience in a relevant language (e.g. SQL or Python) is a core requirement.
• Communications Influence senior leaders across C&CE and our stakeholder teams. Distill complex analytical work into key insights recommendations and next steps. Grow as a persuasive storyteller and thought leader.
• Teamwork Partner extensively across Cigna. Work closely with Operations Product Tech and Finance teams. Learn from supportive Analytics leaders and join an inclusive empowering team where you can grow professionally and have fun!

Basic Qualifications

• Bachelors degree in Mathematics Economics Statistics Engineering Business or related field preferred
• Five years of relevant analytics or management consulting experience
• Strong communication (oral and written) presentation and facilitation skills
• Ability to structure project / program plans and independently drive workstream forward
• Ability to partner across organizations and roles to influence and deliver work
• Proficiency in an analytics-focused coding language e.g. SQL Python or R
• Two years of building managing or using business models e.g. optimization predictive analysis and forecasting or financial / credit modeling

Preferred Qualifications

• MBA or other relevant advanced degree (e.g. MS in Analytics)
• Eight or more years of relevant analytics or management consulting experience
• Four or more years of end-to-end model design and ownership experience e.g. optimization predictive analysis and forecasting or financial / credit modeling
• Two or more years of healthcare experience
• Two or more years of experience in Operations or Customer Experience

If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position we anticipate offering an annual salary of 112800 - 188000 USD / yearly depending on relevant factors including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year paid holidays and leaves of absence. For more details on our employee benefits programs click here.

About The Cigna Group

Doing something meaningful starts with a simple decision a commitment to changing lives. At The Cigna Group were dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services we are committed to enhancing the lives of our clients customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.