Senior Staff Software Engineer Agent Development

What you get to do in this role: 

• Design and develop scalable maintainable and reusable software components with a strong emphasis on performance and reliability. 
• Collaborate with product managers to translate requirements into well-architected solutions owning features from design through delivery. 
• Build intuitive and extensible user experiences using modern UI frameworks ensuring flexibility for customer-specific needs.
• Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
• Integrate automated testing into development workflows to ensure consistent quality across releases.
• Participate in design and code reviews ensuring best practices in performance maintainability and testability.
• Develop comprehensive test strategies covering functional regression integration and performance aspects.
• Mentor other engineers on the team in how to build maintain and evolve great AI powered software solutions.
• Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality.
• Promote a culture of engineering craftsmanship knowledge-sharing and thoughtful quality practices across the team. 

Qualifications :

To be successful in this role you have: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 12 years of software engineering with strong fundamentals in data structures algorithms and distributed systems with a Bachelors degree; or 8 years and a Masters degree; or a PhD with 5 years experience; or equivalent experience.
• Hands-on depth designing shipping and operating agentic systems in production multi-agent orchestration tool calling planning loops memory and failure recovery. Not prototypes. 
• Production-grade Python. Systems language (Go Java or C) is a plus. 
• Working experience with frontier AI SDKs (Anthropic Google or OpenAI) prompt engineering structured outputs and model evaluation in production settings. 
• Familiarity with RAG and retrieval patterns in production vector stores hybrid search and retrieval evaluation metrics. 
• Track record of technical leadership: architecture ownership code quality bar-raising and mentoring engineers on production AI practices.
• Comfort operating in fast-moving ambiguous startup-like AI product environments with high degree of ownership.
• Experience with multi-agent coordination patterns (A2A MCP).
• Familiarity with agent frameworks (LangChain LlamaIndex or similar).
• Prior experience shipping AI systems in enterprise software.
• Experience with AI observability tooling (tracing cost tracking LLM-specific monitoring).
• Strong appetite for continuous incremental wins and completing challenging deliverables fast.

Why Join Us 

• Build and deliver high-impact software that powers digital experiences for millions of users.
• Collaborate in a culture that values craftsmanship quality and innovation.
• Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability.
• Be part of a culture that encourages innovation continuous learning and shared success.

For positions in this location we offer a base pay of $190900 - $334100 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time