Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

Genesys Cloud Services Inc. seeks a Senior Software Engineer in Menlo Park CA.**Telecommuting allowed for this position.**

Job description as advertised:Develop new features and components for voice network infrastructure. Perform monitoring analysis and support of both internal and customers infrastructure. Design new software features through agile development practices including chartering storymapping and regular stand-up meetings. Implement new features and work with support services to correct any software defects found in the field and monitor platform components. Write unit and integration tests and stay current with industry developments and new trends. Work closely and collaboratively with team members. Follow best practices for security logging metrics and test automation as they relate to new development. Serve as technical owner for cross-team projects and coordinate efforts through the development and release process. Guide features through deployment and into production. Understand and comply with PCI and HIPAA. Adhere to Genesys Code of Business Conduct and Ethics. Telecommuting allowed for this position.

Minimum Qualifications:The position requires a Masters degree in Computer Science Analytics Statistical Modeling or a related field of study plus one (1) year of experience in related occupation with software engineering experience. Position requires any amount of experience in ALL of the following:

• Experience with scalability and availability in distributed systems.
• Experience with REST APIs.
• Experience with Linux operating environments.
• Experience with agile development practices including chartering storymapping and stand-up meetings.
• Experience with IDE tools including Eclipse Visual Studio SQL Server Management Studio Oracle SQL Developer
• Experience with Java J2EE PL/SQL XML HTML CSS UML or JIRA.
• Telecommuting allowed for this position.

Salary range:$161637 to $171637annually.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidates experience qualifications skills and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical Dental and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how were applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building whats next - where AI experience and impact come together.

Employee Referral

If a Genesys employee referred you please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.