Senior Software Development Manager, Specialist Technology Team
Job Location:
Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
7 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
Every AWS workshop GameDay or any other kind of hands-on event a customer touches starts as content that someone has to create ensure it is safe and high-quality and then find a way deliver at scale. This role owns that entire lifecycle. Workshop Studio is the service the AWS Tech Field uses to give customers hands-on experience with AWS powering 97% of hands-on sessions at re:Invent and the global Summit 2025 alone the Field ran nearly 50000 events globally reaching over 710000 participants. Behind the platform sits one of the largest fleets of AWS accounts on the planet along with a Gen AI content scanner handling over a million quality and security scans a month before content ever reaches a customer.
We are looking for a Senior Software Development Manager to own content quality and delivery end-to-end. This is a manager-of-managers role leading several distinct teams each with its own area of focus: the engineering teams behind Workshop Studio spanning content authoring and publishing event creation and delivery and the underlying AWS account fleet operations; the team that builds the Gen AI content scanner that evaluates content for quality and security scaling review processes without adding human reviewers; and a content quality program that ties these together defining what the quality bar is partnering with business leaders across their domains to identify top-performing content and setting the strategy for how that content is scaled and through which channels. Together they own how technical content is created how its quality and security bar is enforced and how it is delivered to customers including self-service hands-on experiences in Amazon Builder Center AWSs primary customer-facing community engagement platform. Because you own the full lifecycle rather than a single piece of it you have the autonomy and agency to define the North Star and charter for this business and build a cohesive strategy across all of your teams.
Our ideal candidate is passionate about owning large-scale always-on services and building leaders. You are equally comfortable setting a multi-year vision and diving into the operational reality of a service thousands of Solutions Architects and AWS customers depend on daily. Gen AI runs throughout this space and there are several areas of active investment. Human review alone cannot keep pace with the volume of content moving through these systems so Gen AI does the heavy lifting of evaluating quality and in the fullness of time security at scale. We are automating event support to shorten response times and put resolution directly in the hands of event operators. We are also investing in content generation to make high-quality content easier to produce which in turn streamlines the review it has to pass. For a leader looking to deepen their teams AI impact on a critical high-visibility service there is significant room to invest and grow.
Key job responsibilities
- Own the content quality & delivery charter: Own the North Star for a business that spans content creation quality/security validation and delivery. Working with your product management partners set the technical vision and multi-year roadmap for a lifecycle you own from end to end.
- Lead a multi-team organization: Lead multiple engineering and program teams coaching managers setting engineering standards and driving delivery against organizational goals.
- Scale content quality with Gen AI: Invest in the systems and programs that keep quality and security scaling with content volume rather than headcount moving review upstream into content creators pipelines.
- Deliver at scale: Own the reliability and delivery of hands-on experiences across major AWS events and expanding self-service channels like Amazon Builder Center Amazon Marketplace etc.
- Operational excellence: Set the bar for availability quality and security across services thousands of Solutions Architects and hundreds of thousands of customers depend on.
- Partner across AWS: Align your teams work to the broader organizational strategy and adjacent initiatives and drive resolution across organizational boundaries.
- Build the team: Attract develop and inspire engineers and engineering leaders fostering a culture of ownership technical depth and customer obsession.
About the team
STT Tech Engineering owns the programs and tools that help SMGS scale and achieve its mission. Our portfolio includes internal platforms such as Workshop Studio Holmes and Alchemy and more recently AWS Specialist Agent alongside a growing suite of agents and Gen AI tools. Together they form an ecosystem that augments the field through learning and enablement. We serve not only the Specialist Organization (WWSO) but a range of other technical organizations including AWS Training & Certification ProServe and AWS Support. We are looking for people who are excited to push the boundaries of what is possible and help the field scale.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- 10 years of engineering experience
- 5 years of engineering team management experience
- 10 years of planning designing developing and delivering consumer software experience
- Experience partnering with product or program management teams
- Experience managing multiple concurrent programs projects and development teams in an Agile environment
- Experience partnering with product and program management teams
- Experience designing and developing large scale high-traffic applications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We are looking for a Senior Software Development Manager to own content quality and delivery end-to-end. This is a manager-of-managers role leading several distinct teams each with its own area of focus: the engineering teams behind Workshop Studio spanning content authoring and publishing event creation and delivery and the underlying AWS account fleet operations; the team that builds the Gen AI content scanner that evaluates content for quality and security scaling review processes without adding human reviewers; and a content quality program that ties these together defining what the quality bar is partnering with business leaders across their domains to identify top-performing content and setting the strategy for how that content is scaled and through which channels. Together they own how technical content is created how its quality and security bar is enforced and how it is delivered to customers including self-service hands-on experiences in Amazon Builder Center AWSs primary customer-facing community engagement platform. Because you own the full lifecycle rather than a single piece of it you have the autonomy and agency to define the North Star and charter for this business and build a cohesive strategy across all of your teams.
Our ideal candidate is passionate about owning large-scale always-on services and building leaders. You are equally comfortable setting a multi-year vision and diving into the operational reality of a service thousands of Solutions Architects and AWS customers depend on daily. Gen AI runs throughout this space and there are several areas of active investment. Human review alone cannot keep pace with the volume of content moving through these systems so Gen AI does the heavy lifting of evaluating quality and in the fullness of time security at scale. We are automating event support to shorten response times and put resolution directly in the hands of event operators. We are also investing in content generation to make high-quality content easier to produce which in turn streamlines the review it has to pass. For a leader looking to deepen their teams AI impact on a critical high-visibility service there is significant room to invest and grow.
Key job responsibilities
- Own the content quality & delivery charter: Own the North Star for a business that spans content creation quality/security validation and delivery. Working with your product management partners set the technical vision and multi-year roadmap for a lifecycle you own from end to end.
- Lead a multi-team organization: Lead multiple engineering and program teams coaching managers setting engineering standards and driving delivery against organizational goals.
- Scale content quality with Gen AI: Invest in the systems and programs that keep quality and security scaling with content volume rather than headcount moving review upstream into content creators pipelines.
- Deliver at scale: Own the reliability and delivery of hands-on experiences across major AWS events and expanding self-service channels like Amazon Builder Center Amazon Marketplace etc.
- Operational excellence: Set the bar for availability quality and security across services thousands of Solutions Architects and hundreds of thousands of customers depend on.
- Partner across AWS: Align your teams work to the broader organizational strategy and adjacent initiatives and drive resolution across organizational boundaries.
- Build the team: Attract develop and inspire engineers and engineering leaders fostering a culture of ownership technical depth and customer obsession.
About the team
STT Tech Engineering owns the programs and tools that help SMGS scale and achieve its mission. Our portfolio includes internal platforms such as Workshop Studio Holmes and Alchemy and more recently AWS Specialist Agent alongside a growing suite of agents and Gen AI tools. Together they form an ecosystem that augments the field through learning and enablement. We serve not only the Specialist Organization (WWSO) but a range of other technical organizations including AWS Training & Certification ProServe and AWS Support. We are looking for people who are excited to push the boundaries of what is possible and help the field scale.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- 10 years of engineering experience
- 5 years of engineering team management experience
- 10 years of planning designing developing and delivering consumer software experience
- Experience partnering with product or program management teams
- Experience managing multiple concurrent programs projects and development teams in an Agile environment
- Experience partnering with product and program management teams
- Experience designing and developing large scale high-traffic applications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Austin - 220100.00 - 297700.00 USD annually
Required Experience:
Manager
About Company
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