Senior ServiceNow Developer, Amazon Leo Enterprise Technology

Leo is Amazons low Earth orbit satellite broadband network. Its mission is to deliver fast reliable internet to customers and communities around the world and weve designed the system with the capacity flexibility and performance to serve a wide range of customers from individualhouseholds to schools hospitals businesses government agencies and other organizations operating in locations without reliable connectivity.

Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.

Amazon Leo Production Operations team is looking for an experienced ServiceNow Administrator to join our team. This role will be responsible for the configuration development and ongoing maintenance of the ServiceNow platform ensuring that it meets the needs of our business while delivering a smooth high-quality user experience. As the ServiceNow Administrator youll manage and configure modules implement workflows and provide technical support playing a key role in driving process automation and enhancing service delivery across the organization.

Key job responsibilities
- Utilize knowledge of development and service delivery best practices to lead design and development efforts for a team with a security scalability and performance mindset
- ServiceNow Platform Management: Maintain and optimize the ServiceNow platform including Incident Problem Change Asset and Configuration Management modules ensuring reliability and high performance.
- Configuration & Development: Customize workflows forms and fields to meet business requirements. Design test and implement new configurations and integrations with third-party tools.
- Automation & Scripting: Develop and refine scripts UI policies and business rules using JavaScript Glide and other scripting tools to enhance process automation and simplify tasks.
- User Support & Training: Provide technical support to ServiceNow users troubleshoot issues and train end-users to maximize platform efficiency.
- Reporting & Analytics: Build and manage reports and dashboards providing insights on platform performance compliance and service delivery metrics.
- Collaborate with Stakeholders: Work closely with cross-functional teams to gather requirements identify areas for improvement and deliver solutions that align with business goals.



A day in the life
As a ServiceNow Engineer you will be expected to influence the business and technology direction of the team. Have the ability to impact the goals of not only your direct team but partner teams and stakeholders as well. As Systems Development Engineer on the team you will be counted on to define and apply the standards for engineering test and operational excellence best practices for your team.

About the team
Here at Amazon we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups reaching 40000 employees in over 190 chapters globally. We have innovative benefit offerings and host annual and ongoing learning experiences. Amazons culture of inclusion is reinforced within our 16 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.

At Amazon our mission is to be the most customer-centric company on Earth. To get there we need exceptionally talented bright and driven people. Were dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures and were building an environment that celebrates knowledge sharing and mentorship.


- Bachelors degree in Computer Science Electrical Engineering Computer Engineering or a related discipline or equivalent
- 5 year Experience in ServiceNow implementation
- Experience implementing new modules with best practices
- Experience with HTML JavaScript AJAX Jelly CSS jQuery Bootstrap and AngularJS frameworks
- Experience with API integrations (SOAP REST and JSON)

- 5 years of developing end-to-end analytics solutions including system configuration model building data security and reporting experience
- Experience working in enterprise IT either as a vendor consultant or have prior experience working with or managing technical programs
- ServiceNow Implementation Specialist certification

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Sunnyvale - 155800.00 - 210800.00 USD annually
USA TX Austin - 135500.00 - 183300.00 USD annually
USA WA Bellevue - 135500.00 - 183300.00 USD annually