Senior Service Desk

Culturetech Solutions is a boutique services company with a people-first approach along with our trusted delivery partner Axelliant presents this opportunity to you. Our commitment to building lasting relationships delivering consistent results and employing sound management practices has made us a trusted partner for our valued clients. We pride ourselves on fostering collaboration internally and externally integrating talent into client cultures and supporting mutual success. Thank you for your interest in Culturetech Solutions - we look forward to the opportunity to work with you!

• Title: Senior Service Desk
  

• Duration: Contract to Hire
  

• Location: (Onsite - South San Francisco)
  

• Start Date: Immediate
  

• Provides Exemplary Service: The Senior Service Desk staff provides contact and problem resolution for all internal users hardware software and telecommunications issues.
  
• Expert Resolution: Senior Service Desk staff resolves as many user-reported problems as expertise permits using all available tools and following procedures and policies for the handling of support calls.
  
• Communicates / Articulates: advanced desktop software support integration / configuration issues with: Azure Microsoft Entra ID Identity and Access Management Microsoft Intune Suite O365 SharePoint/OneDrive JAMF and A/V Conference Room maintenance while resolving resolving issues with North America and European user base.
  
• Provide advanced hardware support for desktop pcs laptops/docking stations printers
  
• Expertly field exchanges with customers via ticketing system a toll-free numbers et. and act as liaison to engineering and/or security teams.
  
• Keen ability to obtain and convey concise information and patiently resolve end-user issues.
  
• Position requires excellent customer service excellent communication skills and excellent ability to communicate in verbal and written form
  

• Eight (8) or more years of enterprise IT support experience with advanced hands-on expertise in Microsoft Azure Microsoft Entra ID Microsoft Intune Suite O365 administration SharePoint/OneDrive JAMF and mobile device management (MDM).
  
• Experience supporting laboratory healthcare biotechnology or pharmaceutical environments desired not required.
  
• Hands-on experience supporting desktops laptops mobile devices peripherals and A/V conference room systems for North American and European users.
  
• Proven ability to resolve complex enterprise software integration configuration identity and access endpoint management and network connectivity issues
  
• Strong ownership of support tickets through resolution combining excellent customer service clear communication and effective collaboration with engineering and security teams.
  
• Relevant Microsoft certifications in identity and access management endpoint administration Windows Server hybrid administration or cloud and AI security
  
• Bachelors degree in computer science or a related field or an equivalent combination of related education and experience
  
  

• CERTIFICATIONS: Microsoft Certified: Identity and Access Administrator Associate Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate Microsoft Certified: Cloud and AI Security Engineer Associate
  
• EXPERIENCE & TRAINING: Bachelors or Masters degree in computer science or related field.