Senior Salesforce Technical Architect

A day inthe life...

Cross-Cloud Architecture

• Own the end-to-end technical architecture across Salesforce Marketing Cloud Engagement and Salesforce Core ensuring solutions work cohesively across Marketing Cloud Service Cloud Loyalty ManagementAgentforce Salesforce Voice Data Cloud/Data 360 and connected systems.

• Define how customer order service loyalty consent and marketing data move among Salesforce and MuleSoft commerce point-of-sale Snowflake and other enterprise systems.

• Maintain current architecture diagrams system and data flowsintegrationinventories technical standards support procedures and solution documentation.

• Identifytechnical debt platform risks security concerns and opportunities to simplify or improve the environment; ensure solutions are scalable secure resilient and supportable.

Salesforce Marketing Cloud Engagement

• Provide hands-on technical leadership for Journey Builder Automation Studio Contact Builder Email Studio Mobile Studio and SMS Data Extensions subscriber data SQL segmentation and triggered or transactional communications.

• Design and support Marketing Cloud Connect APIs SFTP and file transfers imports and exports and contact-key and subscriber-key strategies.

• Guideconsent subscription preference-management data-retention archival and contact-count practices.

• Troubleshoot journeys automations data movement and integrations and ensure data entering Marketing Cloud is completeaccuratetimely and connected to the correct Salesforce customer records.

Salesforce Platform and Service Cloud

• Provide architecture and hands-on support for Salesforce Core CRM Service Cloud case management Omni-Channel routing messaging chat SMS Knowledge and Flow and process automation.

• Support customer contact account order and interaction data along with security roles permission sets sharing and access controls.

• Review configure or support Apex Lightning components APIs custom development and production troubleshooting includingAgentforcecapabilities used by customer-service teams.

• Ensure customer-service representatives have reliable access to the customer order loyalty andinteractioninformation needed to support customers.

Loyalty Management

• Provide technical leadership for loyalty programs and memberships enrollment and account relationshipstiersand tier assessments qualifying and non-qualifying currenciespointsearning and redemption and member benefits.

• Support promotions and loyalty rules rewards vouchers coupons offers and transaction journals.

• Support birthday anniversaryannual-gift surprise-offer and other event-driven processes including integrations with commerce point-of-sale Marketing Cloud and customer service.

• Monitor loyalty data reconciliation and lead production support when loyalty activity does not process correctly across stores ecommerce customer service Marketing Cloud or Salesforce.

Agentforceand Voice

• Provide architecture and technical support forAgentforcefor ServiceAgentforceVoice Salesforce Voice and related telephony integrations.

• Support contact-center routing and agent workflows voice transcription and call records Omni-Channel integration agent-assist capabilities knowledge recommendations automated and AI-supported interactions and escalation to live agents.

• Establish monitoring and troubleshooting practices that keep voice and AI-enabled service capabilities reliable and supportable.

Integrations and Production Support

• Own and support integrations between Salesforce and external systems using MuleSoft REST and SOAP APIs platform events scheduled and batch jobs SFTP processes and middleware connections.

• Quicklydeterminewhether an issue originates in Salesforce Marketing Cloud MuleSoft commerce point-of-sale Snowflake or another connected system.

• Lead the technical response when an integration failure affects customer service loyalty marketing or core customer data; review logs integration errors failed automations API activity and data-processing results.

• Define monitoring alerting error-handling and recovery standards and coordinate with internal teams and outside partners until production issues are resolved.

• Participate in an appropriateproduction-supportand escalation rotation.

• Maintain platform stability through break-fix work integration changes release reviews security and API updates and ongoing technical improvements even when major new development is limited.

Hands-On Technical Delivery

• Configure and prototype Salesforce solutions and build ormodifyFlows automations data mappings SQL queries and integrations when needed.

• Review Apex Lightning components Marketing Cloud scripts APIs and vendor-delivered code and configurations.

• Create proofs of concept for complex or high-risk solutions and support testing release planning deployment and post-production validation.

• Review technical designs before development begins step directly into delivery or troubleshooting when senior technical support isneeded andkeep technical documentation current.

Technical Leadership and Team Development

• Serve as the in-house Salesforce subject matter expert andprovideday-to-day guidance to Salesforce administrators developers analysts product owners and technology partners.

• Mentor internal team members whoare developingskills across Salesforce Core and Marketing Cloud; pair with them during troubleshooting configuration development and solution design.

• Explain technical concepts inclear languageand collaborate effectively with business partners developers administrators vendors and technology leadership.

• Establish Salesforce development configuration integration security and documentation standards and conduct architecture design and code reviews.

• Build andretainenough internal knowledge to reduce long-term dependence on outside consulting partners for routine architecture troubleshooting and production support.

Qualifications for the Position

Required Qualifications

• A four-year college degree is preferably in Computer Science Information Systems Software Engineering or a related field.

• Eight or more years of Salesforce platform experience including at leasttwoyears serving as a Salesforce Architect Technical Lead or equivalent senior technical role.

• Hands-on experience with both Salesforce Marketing Cloud Engagement and Salesforce Core with strong experience in Service Cloud andcustomer-serviceprocesses.

• Experience designing building and supporting enterprise Salesforce integrations including MuleSoft or a comparable enterprise integration platform.

• Hands-on experience with Journey Builder Automation Studio Contact Builder Data Extensions SQL Marketing Cloud APIs and marketing data and automation troubleshooting.

• Experience with Salesforce data models Flow Apex APIs securitypermissioning sharing and platform configuration.

• Demonstrated ability to troubleshoot production issues across multiple Salesforce products and external systems.

• Strong understanding of REST and SOAP APIs event-driven integrations batch processing middleware and file-based integrations.

• Experience with source control release management testing deployment and post-production validation practices for Salesforce.

• Ability to balance long-term architectural direction with immediateproduction-supportand break-fix needs.

• Ability to quicklylearna complex existing environment work through incomplete documentation and independentlydeterminehow configurations integrations and data flowsoperate.

• Ability to work directly with business partners developers administrators vendors and technology leadership supported by strong written and verbal communication skills.

Preferred Qualifications

• Experience working in an environment with multiple Salesforce implementation partners or system integrators.

• Experience in retail consumer products ecommerce oranotherloyalty-driven business.

• Experience withAgentforceAgentforceVoice Salesforce Voice Service Cloud Voice or relatedcustomer-serviceAI and telephony capabilities.

• Experience with Salesforce Data Cloud/Data 360 andcustomer-dataactivation across Salesforce products.

• Experiencewith data flows from Salesforce core toecommerce point-of-sale ERP Snowflake customer-data platforms or other enterprise systems.

• Experience with Salesforce Loyalty Management including loyalty data models rules currencies tiers promotions rewards transaction journals integrations and reconciliation.

• Experience supporting customer engagement across email SMS chat voice and other channels.

• Experience mentoring Salesforce administrators developers or other team members who are building cross-cloud technical skills.

Preferred(but not)Salesforce Certifications

• Salesforce Certified Application Architect and/or Salesforce Certified System Architect.

• Salesforce Certified Platform Integration Architect and Salesforce Certified Service Cloud Consultant.

• Salesforce Certified Marketing Cloud Engagement Consultant and/or Marketing Cloud Engagement Developer.

• A Salesforce Certified Technical Architect credential is valuable but is not.

Our Core Values: The Lilly Way.Rooted in our bold original and inclusive brand outlook these principles define how we dothingsThe Lilly Way.

• We take pride in the pursuit of excellence

• We create our own path

• We become stronger together

• Weoperatewith integrity

• We make the world a brighter place

• We continuously improve

• We have fun in the process

Doing Our Part

As acompanywe commit to corporate social responsibility. We believe in doing the right thing for our people the places we work and our planet. We believe in a respectful and inclusive workplace. We recognize the importance of serving the communities where our employees work and live. We arecognizantof the impact that our operations can have on the environment and actively explore and pursueenvironmentally-friendlyprocesses throughout our business. This position is expected to contribute to the advancement of these principles.

A Little More to Know...

• This position is classified as full-time salaried; it is exempt and is not eligible for overtime. This position is eligible for standard company benefits.

• This position is remote based with some travelto our home office in King of Prussia Pennsylvania. Travel needs will bedeterminedby the supervisor.

• Given the seasonality of the business this position may require flexibleadditionalworking hours during peak periods.

• This position is expected to collaborate effectively with other individuals in alignment with our Core Values and Core Leadership Qualities.

• This position requires compliance with Lilly Pulitzer policies and a detailed Code of Conduct as outlined in the Employee Handbook.

• This position is reviewed annually.