Senior Salesforce Administrator

A note from Graham Arnold Senior Revenue Operations Manager: Ive been living inside our Salesforce org for a while now and leadership has asked me to step back and operate as a strategic partner to the business. I cant do that while Im still the person building every validation rule. So Im hiring the one who becomes the arbiter of our system: the owner of the architecture the keeper of the data the person who treats a clean well-documented instance as a craft worth obsessing over. Weve been on this platform for a decade which means real history is sitting in there and plenty of cleanup nobody on a two-person team has had time to touch. I want someone with me here at Flowhub who loves that work who can pay down years of debt and then come to me with a point of view on what we build next. Order-takers wont be happy here. Bring me a system youre proud of along with the ideas to match.

Flowhub is hiring a Senior Salesforce Administrator to own our Salesforce platform end-to-end: architecture data governance automation and reporting. Youll be the technical backbone of Revenue Operations the person Sales Customer Success and Finance quietly rely on every day without ever stopping to wonder why the system just works.

This is a hands-on seat not an oversight one. Our instance is ten years old and carries a decade of accumulated history legacy automation and data shaped before anyone designed it for the way we run today. Your job is to get in there architect it into form enforce the governance that keeps it clean and turn it into a foundation we can build AI and automation on top of. Youll partner with RevOps leadership to translate business needs into scalable systems and youll have the room to bring solutions rather than just close tickets.

Youll report to Graham Arnold Senior Revenue Operations Manager and sit alongside the people who run the revenue engine day-to-day. This is a role for someone who wants their name on the health of a system not someone keeping the lights on.

• The Salesforce org end-to-end. Object model fields page layouts record types permission sets profiles sandbox environments deployments and release cycles. You own the configuration and the change management that keeps it sane as the single point of accountability for how the platform is built.

• Data governance and integrity. A decade-old instance means deduplication validation rules as guardrails naming conventions picklist standards and field-level security that actually hold. Youll design the governance and then keep the line on it processing and validating large datasets for lead assignment territory management and account enrichment.

• The cleanup and the foundation under it. Pay down the legacy debt and architect the data into the shape a newer org would have started with. Clean contextual well-documented metadata is what makes AI agents and automation reliable instead of confused and youre the one who gets us there.

• Automation and process design. Record-triggered Flows validation rules and approval processes that enforce business logic and cut manual work. Youll evaluate and retire outdated automation as part of ongoing hygiene and co-own functional process design with RevOps leadership.

• Reporting and visibility. Report types dashboards folder structures and scheduled deliveries that give leadership a true read on pipeline forecasting onboarding and operational health without the ad hoc fire drills.

• Stakeholder enablement. A clean intake for new requests clear communication when the system changes and the documentation and training that keep end users moving. Youll work directly with sales finance and customer success to gather requirements and ship.

• Youre happiest with your hands in the system. Building a Flow untangling a permission model and architecting a cleaner object structure is the part of the week you look forward to not the part you hand off.

• Salesforce is your platform of choice. You know the data model order of execution and declarative toolset cold because youve chosen to live in it for years. This isnt a seat for someone who spent the last decade in HubSpot or another CRM.

• You see a decade-old org as the opportunity. Legacy data and accumulated debt read like a puzzle worth solving not a mess to dodge. The cleanup and the architecture that follows is genuinely your idea of a good project.

• You bring solutions not tickets. Youll get the system clean then come to leadership with a point of view: heres what Id automate next heres why heres the impact. The final call sits above but the thinking is yours to bring to the table.

• You think about the end user. Youre technical and heads-down and youre also curious about whats tripping people up in the system with enough of a product instinct to build for them rather than for the org chart.

• Youre Miami-ready. This is an in-office seat at our Coconut Grove HQ. Being in the room with Sales RevOps and leadership is how this role works because the system touches everything they do.

• Youre an order-taker. If the job you want is a request queue and nothing past it youll be unhappy. We want someone who challenges suggests and owns the outcome.

• Salesforce isnt your home base. If youve spent recent years in another CRM and Salesforce is the thing youd be learning here the depth wont be there on day one and this role needs it to be.

• You want to be strategic without getting your hands dirty. This is the builders seat. If youd rather direct the work than handle the configuration yourself the level is the wrong fit for you.

• You need a clean slate to walk into. No pristine modern org is waiting. If a decade of legacy data sounds like a headache instead of a project worth owning this isnt it.

• Youre allergic to cannabis. Our customers are dispensaries. If thats a non-starter on a personal or moral level this isnt the right home. If you can see cannabis for what it is a hard real growing business solving a meaningful operator problem youll be in good company here.

• Remote is non-negotiable for you. Coconut Grove HQ. The system serves a team thats in the room and you need to be there with them.

• Salesforce Administrator Certification (ADM 201) current and active. This is the one real gate on the role not a nice-to-have.

• 5 years of hands-on administration. Flows validation rules custom objects and permission management in a production environment not just out-of-the-box configuration.

• Youve owned an org not a corner of one. Solo admin or a very small team at a company under 100 people where the platforms health rested on you.

• A strong command of the data model. Relationships and order of execution you can reason about without looking them up.

• Reporting that drives decisions. Reports and dashboards built for leadership and cross-functional teams not just pulled on request.

• Comfort across the business. You can sit with sales finance and customer success to gather requirements and deliver with enough presence to translate between technical and plain English.

• Bonus if you bring it. Advanced Administrator or Platform App Builder certs Salesforce DX and source control for metadata SQL or data warehouse familiarity (BigQuery Snowflake or similar) experience building lightweight integrations or time in cannabis or another tightly regulated industry.

We respect your time and weve built this to be thorough without dragging. Each conversation should give you a clearer picture of whether this is the right move for you.

• Stage 1 (Recruiter Screen): A 30-minute conversation with Aaron Friedman our talent acquisition partner on your background what youre looking for and mutual fit.

• Stage 2 (Hiring Manager): A conversation with Graham Arnold Senior Revenue Operations Manager on your Salesforce depth how you think about governance and architecture and how youd approach our org.

• Stage 3 (Technical Evaluation): A practical hands-on assessment of your Salesforce skills. Direct and to the point built to confirm the craft without eating your week.

• Stage 4 (Leadership Connect On-Site): A visit to our Coconut Grove HQ to go deep with Will Zinsmeister Chief of Staff on the technical and data side meet the team and feel the space in person. As much about you sizing us up as the reverse.

Total time from first conversation to offer: roughly two weeks for a strong candidate.

• Compensation : $130K to $160K base calibrated to experience plus meaningful equity in a profitable well-funded company.

• Full Benefits : Medical dental vision life disability insurance and 401(k).

• Time Off : Unlimited PTO and paid holidays.

• The Workspace : Coconut Grove HQ. We work in person because the work is better that way and because the system youll own reaches every team in the building.

• The Real Win : Youll take a decade-old Salesforce org and make it yours: clean it up architect it right and build the foundation that lets Flowhub move into the AI era on data it can trust. This is the rare seat where one persons craft visibly raises the whole companys operating floor.

• Mission-First. Were here to solve real problems for the operators we serve not to chase whats trending.

• Maximum Urgency. Speed compounds. We act now not later.

• Own It. No spectators. Everyone runs their part of the field.

• Championship Team. High bar full trust no carry-on talent.

• Efficient Execution. We scale process with technology not headcount.

• Dispensary Obsessed. The retailer is the boss. Their problem is our problem.

• Positive Intent. We assume the best of each other and earn the right to disagree well.

Flowhub builds the technology that runs regulated retail. We exist to solve the hardest operational and compliance problems in American commerce the ones that decide whether a business in a tightly regulated market clears its first audit or its hundredth. Cannabis is where we started and where we became the fastest-growing regulated retail technology company in the country.

Flowhub powers compliance point-of-sale (POS) payments e-commerce inventory management loyalty and analytics for thousands of cannabis retailers nationwide. We process more than $4 billion in our customers sales each year achieved profitability in 2023 (a milestone almost no one else in this category has reached) and help high-volume dispensaries automate operations grow revenue and deliver a better customer experience.

Founder and CEO Kyle Sherman built Flowhub from the inside out. As a Head of Compliance at early cannabis companies he ran headfirst into the inefficiencies of existing platforms and set out to create software that would accelerate workflows increase accuracy and simplify compliance. He desperately needed it and found others did too. Flowhub was born. Back in 2014 before most of the industry existed he became the first to integrate with the states Metrc tracking system lobbying Colorado to open the API thats now an industry standard. Kyle still sets the companys vision and strategy.

Flowhub is privately held and backed since the start by serious capital and serious people. Our investors include PayPal Headline Poseidon Shawn Jay-Z Carter Evolv Ventures (the Kraft Heinz Companys venture arm) and the founders of Venmo. Our board includes Blake Irving who as CEO took GoDaddy from a few thousand customers to more than 20 million. Were a founding member of the US Cannabis Roundtable (USCR) the lobbying and advocacy group working to normalize and professionalize the market at the federal level.

This is an inflection point. POS-native e-commerce launched in 2025 marketing came with it and our 2026 brand evolution positions Flowhub as the regulated retail technology company it has always been with a roadmap into adjacent verticals where age-gated compliance-heavy operators need a platform they can actually run on.

We hire people not resumes. If this role excites you and you think youd be great at it please apply.

Flowhub is an equal opportunity employer. We dont discriminate on the basis of race color religion sex national origin age disability sexual orientation gender identity or any other protected characteristic. Need accommodations during the application or interview process Reach out to us at .

Required Experience:

Senior IC