Senior Program Manager

Halvik Corp delivers a wide range of services to 13 executive agencies and 15 independent agencies. Halvik is a highly successful WOB business with more than 50 prime contracts and 500 professionals delivering Digital Services Advanced Analytics Artificial Intelligence/Machine Learning Cyber Security and Cutting-Edge Technology across the US Government. Be a part of something special!

Position Overview

Halvik is seeking a candidate who will be responsible for monitoring and managing all service-oriented Information Technology (IT) support services to ensure compliance with contract requirements performance measures and deliverables and providing project management services. The primary customer requirement and long-term goal to be supported is to manage and maintain a centralized enterprise service desk to provide IT support and services to an end user community handling all incidents and service requests and resolving technical issues.

Core Responsibilities

• Centrally monitor and manage all services provided under the task order to ensure compliance with requirements performance measures and deliverables to ensure contract success.

Minimum Requirements

Education: BS/BA degree in related field (or equivalent)

Experience: Minimum 8 years of experience 4 of which are in a supervisory role

Technical Proficiency:

• Experience in managing extensive client interactions and providing detailed status and progress for projects on a weekly (or on needed frequency) basis.
• Strong experience in creating and maintaining various project artifacts including but not limited to: Project Charters and Initiation Documentation; Project Plans including subsidiary plans for requirements management change management testing communication risks and issues etc.; Project Schedules in MS Project; Resource Allocation Models and Resource Estimates; Risk and Issue Logs; Communication Plans; Quality Assurance Plas; and Project Status Reports.
• Expert level experience leading teams in an IT environment including solid teamwork and interpersonal skills with the ability to communicate and persuade customers employees and management at all levels and thrive in a cross-functional environment.
• Capable of leading the development of infrastructure strategy architecture service delivery standards and procedures for the enterprise.
• Ability to analyze and predict trends and develop long-range plans designed to maintain cost effectiveness and competitiveness of the enterprises IT infrastructure.
• Proficient in project management planning and use of estimation tools.

Certifications: PMP (required); ITIL V3 Foundations or comparable framework certification (preferred)

Security Clearance: Public Trust

Preferred Expertise

• Demonstrated success supporting Federal enterprise help desk / service desk contracts.
• Strong technical analysis and troubleshooting capability and skills; ability to escalate complex issues; strong technical documentation skills.
• Strong analytical written and verbal communication skills with the ability to translate technical risks and content into terms suitable for executive and government stakeholders.
• Ability to work collaboratively with others and contribute to a team environment.