Senior Program Manager, SSD-Direct

Are you passionate about transforming the future of delivery operations Join our team to lead innovative initiatives that revolutionize how we serve our customers through innovative fulfillment solutions. Youll drive strategic projects that shape the future of rapid delivery services while collaborating with diverse teams across the organization.

Sub-Same Day Direct (SSD-D) is looking for a Sr. Program Manager with a delivery record and proven program management experience to own and execute strategic cross-functional operations and technology projects for our faster than Same Day operations. Robust understanding of fulfillment operations including under-the-roof processes inventory flows and long-term roadmaps will help develop new innovations.

This role will play a critical role in the expansion of the sub-same day direct program. It requires a high-level of ownership for end-to-end process the ability to think outside of the box willingness to disrupt the current processes to create a new process the ability to design sustainable solutions and influence stakeholders.


Key job responsibilities
- Leading cross-functional teams across NACF (North America Customer Fulfillment) AR (Amazon Robotics) and R2L (Rural and Rapid Logistics) to plan organize and execute complex projects to achieve SSD-Direct launch and expansion goals
- Defining and owning strategic improvements to support the SSD-Direct launch plan of record (POR)
- Owning and improving launch WBR and weekly risk reporting
- Partnering with NACF AR and D&C stakeholders on continuous improvement of launch execution and network change management processes

The Sr. Program Manager will also demonstrate:
- Confidence operating in a highly ambiguous and iterative business space
- High attention to detail including proven ability to manage multiple competing priorities simultaneously
- Willingness to challenge and influence big leaders
- Ability to think strategically and execute methodically
- Ability to work in a fast-paced environment where continuous innovation is desired
- Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
- Ability to clearly communicate data insights to others
- Travel expectations are 25%

A day in the life
We are a dynamic team focused on developing and implementing solutions for our fulfillment operations. Our mission is to continuously enhance customer experience through innovative delivery solutions. We value collaboration creative problem-solving and data-driven decision making.

Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment.

The benefits that generally apply to regular full-time employees include:
- Medical Dental and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you!

At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!

About the team
Youll collaborate with cross-functional teams to identify opportunities for operational improvements analyze complex data sets and develop innovative solutions. Youll participate in strategy sessions lead project implementations and present insights to stakeholders. Your work will directly impact millions of customer experiences.

- Bachelors degree in supply chain business engineering finance or related technical or quantitative field
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)

- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- 2 years of driving process improvements experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TN Nashville - 104100.00 - 155400.00 USD annually
USA WA Bellevue - 115600.00 - 160000.00 USD annually