Senior Program Manager (ServiceNow and CMDB experience)

Akaasa Technologies

Job Location:

Jersey, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

POSITION

Senior Program Manager (ServiceNow and CMDB experience)

LOCATION

Jersey City or Dallas TX (Hybrid 3 days/week)

REQUIRED SKILLS

Required Experience & Qualifications

10 years of experience in Program or Project Management within enterprise environments.
5 years of ServiceNow projects delivery with deep exposure to CMDB ITOM and ITSM.
Proven experience managing cross functional programs with regulatory and enterprise impact.
Strong understanding of:
- ServiceNow CMDB architecture and data models
- CSDM concepts and service modeling
- Discovery Service Mapping integrations and data quality governance
Ability to link CMDB strategy to business outcomes such as resilience automation risk reduction and decision support.

Education & Certifications (Preferred)

Bachelors degree in technology Engineering Business or related field.
PMP PgMP or equivalent program management certification.
ITIL v4; ServiceNow CMDB / ITOM certifications preferred.

Key Responsibilities

Program & Platform Leadership

Lead ServiceNow programs spanning CMDB modernization CSDM adoption ITOM enablement and enterprise service visibility.
Coordinate delivery across multiple teams workstreams vendors and geographies ensuring disciplined execution and outcome accountability.
Proactively manage risks issues and dependencies; drive timely decision making and course correction.

Capability modelling & CSDM Enablement

Lead the persistence of Technical Services and Business Services capabilities in ServiceNow using the Common Service Data Model (CSDM).
Partner with Architecture and Service Owners to align capability models Resiliency boundaries to both business intent and operational reality avoiding fragmentation or duplication.

Radar Alignment and Data Model Extension

Evaluate and define when and how Radar based capability facets (such as maturity criticality or strategic relevance) and Resiliency boundaries should be represented in ServiceNow.
Lead decisions on extending the ServiceNow data model (e.g. adding fields or attributes) where justified.
Act as the bridge between enterprise frameworks and practical CMDB implementation.

Governance Risk & Compliance

Ensure programs comply with enterprise governance risk security and regulatory requirements.
Establish standard program artifacts stakeholder and executive reporting and controls aligned with project management and audit standards.
Drive disciplined execution using agile and PMLC/SDLC practices.

Financial and Capacity Management

Manage program budgets vendor spend and forecasting in partnership with Finance and procurement teams.
Oversee vendor delivery ensuring scope quality and value realization.
Ensure effective capacity planning across internal teams and external partners.

POSITION Senior Program Manager (ServiceNow and CMDB experience) LOCATION Jersey City or Dallas TX (Hybrid 3 days/week) REQUIRED SKILLS Required Experience & Qualifications 10 years of experience in Program or Project Management within enterprise environments. 5 years of Service...

POSITION

Senior Program Manager (ServiceNow and CMDB experience)

LOCATION

Jersey City or Dallas TX (Hybrid 3 days/week)

REQUIRED SKILLS

Required Experience & Qualifications

10 years of experience in Program or Project Management within enterprise environments.
5 years of ServiceNow projects delivery with deep exposure to CMDB ITOM and ITSM.
Proven experience managing cross functional programs with regulatory and enterprise impact.
Strong understanding of:
- ServiceNow CMDB architecture and data models
- CSDM concepts and service modeling
- Discovery Service Mapping integrations and data quality governance
Ability to link CMDB strategy to business outcomes such as resilience automation risk reduction and decision support.

Education & Certifications (Preferred)

Bachelors degree in technology Engineering Business or related field.
PMP PgMP or equivalent program management certification.
ITIL v4; ServiceNow CMDB / ITOM certifications preferred.

Key Responsibilities

Program & Platform Leadership

Lead ServiceNow programs spanning CMDB modernization CSDM adoption ITOM enablement and enterprise service visibility.
Coordinate delivery across multiple teams workstreams vendors and geographies ensuring disciplined execution and outcome accountability.
Proactively manage risks issues and dependencies; drive timely decision making and course correction.

Capability modelling & CSDM Enablement

Lead the persistence of Technical Services and Business Services capabilities in ServiceNow using the Common Service Data Model (CSDM).
Partner with Architecture and Service Owners to align capability models Resiliency boundaries to both business intent and operational reality avoiding fragmentation or duplication.

Radar Alignment and Data Model Extension

Evaluate and define when and how Radar based capability facets (such as maturity criticality or strategic relevance) and Resiliency boundaries should be represented in ServiceNow.
Lead decisions on extending the ServiceNow data model (e.g. adding fields or attributes) where justified.
Act as the bridge between enterprise frameworks and practical CMDB implementation.

Governance Risk & Compliance

Ensure programs comply with enterprise governance risk security and regulatory requirements.
Establish standard program artifacts stakeholder and executive reporting and controls aligned with project management and audit standards.
Drive disciplined execution using agile and PMLC/SDLC practices.

Financial and Capacity Management

Manage program budgets vendor spend and forecasting in partnership with Finance and procurement teams.
Oversee vendor delivery ensuring scope quality and value realization.
Ensure effective capacity planning across internal teams and external partners.