Senior Program Manager, PDS Projects

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Senior Program Manager Americas

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world-class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to finding a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Vertical: Technology (NCR Atleos Account)

Senior Program Manager - Project & Development Services Americas

Summary: Join JLLs Project & Development Services team as a Senior Program Manager providing program-level oversight of our clients real estate portfolio across the Americas this pivotal role youll act as a trusted advisor and regional point of contact for the accounts Americas stakeholders monitoring and directing a portfolio of concurrent projects across multiple countries that are delivered day-to-day by in-country variable PM/CM resource and working closely with regional and global JLL leadership to drive efficiency consistency and cost savings across the portfolio. You will assume a lead role in program strategy and execution own financial management risk and vendor performance across the program and lead mentor and develop the project managers who deliver it. Technology-enabled delivery is central to this role with JLLs project management and AI-driven platforms including and JLL Azara underpinning how consistent data-led standards are maintained across the account.

What this job involves:

Providing program-level oversight and governance for a portfolio of concurrent projects across multiple countries throughout North Central and South America delivered day-to-day by in-country variable PM/CM resource.

Assuming a lead role in developing and executing portfolio strategies standardized processes and reporting tools across programs including capital plan creation and management

Championing the adoption of JLLs technology stack including and AI-driven platforms such as JLL Azara and working closely with the accounts PMO and Center of Excellence (CoE) to drive consistent global standards

Acting as trusted advisor to the client managing relationships and cross-functional partnerships and leading conflict resolutions

Overseeing portfolio performance risk management and delivery across the full real estate lifecycle from site selection and design through pre-construction construction fit-out and closeout including programming entitlements permitting bidding and consultant contractor and vendor selection

Leading supervising training mentoring and evaluating project managers at various levels across a national and multi-country platform while contributing to business growth and development efforts.

Managing performance of contracted vendors and consultants and identifying and addressing areas of potential liability and risk (e.g. fee JLL/NCR Atleos reputation errors and omissions) across the program

What your day-to-day looks like:

Directing and coordinating in-country PM/CM delivery teams across multiple countries and time zones ensuring consistent standards and escalating issues requiring regional or client-level resolution

Overseeing consolidated reporting on schedules budgets forecasts cash flow risks and opportunities across the portfolio and communicating analyzed data to the client and project teams to achieve project goals

Reviewing procurement and financial activity conducted by in-country teams including RFP/RFQ development bid evaluation contract facilitation budgets (including hard and soft costs) monthly forecasts cash flow analysis anticipated cost reports and construction cost/benefit analysis as required by the client.

Overseeing delivery of project management fundamentals across the portfolio including budgeting scheduling submittals and change orders

Managing vendor and project team performance to ensure compliance with contractual requirements all regulating entities and client expectations

Leveraging JLL Azara and other AI-enabled reporting tools to surface real-time portfolio insights and support data-led decision-making across the account

Monitoring compliance with applicable health safety and regulatory requirements and ensuring in-country teams maintain accurate project documentation and reporting systems (e.g. Microsoft Teams SharePoint)

Communicating with executive-level and client stakeholders and developing and cultivating relationships with existing and prospective clients and identifying opportunities to expand services

Providing occasional support to wider JLL and NCR Atleos requirements across other global regions (e.g. EMEA and APAC) as needed

Collaborating with all service lines on account in the delivery of services to include Integrated Facilities Management Transactions Management Occupancy Planning Lease Administration Center of Excellence and Finance.

Required qualifications:

Bachelors degree in architecture construction management business management finance or related engineering field

7 years of real estate project management or program management experience

PMP (Project Management Professional) LEED AP certification or equivalent project management credential preferred.

Proven experience providing program-level oversight and governance to a portfolio of concurrent projects delivered by in-country variable PM/CM resource across multiple countries throughout the Americas rather than direct hands-on execution.

Comprehensive knowledge of the real estate development lifecycle approval processes and regulations including procurement and contract management and strong working knowledge of accounting and financial reporting budgeting and scheduling as they relate to corporate real estate.

Experience overseeing or directing delivery teams across multiple countries and time zones for example across North America Latin America EMEA and APAC

Previous experience supervising training mentoring and evaluating several project managers at various levels and leading individuals across a national platform to deliver superior client service

Proven ability to manage all aspects of construction projects including budgeting scheduling submittals and change-orders and to provide construction cost/benefit analysis

Strong working knowledge of architectural drawings and furniture and space planning concepts

Experience working with landlords developers and institutional owners and a solid understanding of capital plan creation and management

Working knowledge of local and international health safety and regulatory compliance requirements applicable to capital projects

Strong interpersonal communication and organizational skills with the ability to build relationships and earn trust including with executive-level internal and external clients and external team members (e.g. architects contractors and client representatives).

Proficiency in Microsoft Office suite (including MS Project) and data analysis; highly organized with strong analytical skills and experience leading and running numerous projects simultaneously

Technology-literate and AI-driven with the ability to adopt and champion JLLs project management technology stack (e.g. ) and AI-enabled platforms such as JLL Azara to drive data-led decision-making.

Experience working within or alongside a PMO and/or Center of Excellence (CoE) structure to help embed consistent global standards and continuous improvement.

Preferred qualifications:

Advanced degree in a relevant field

Project Management certifications

Experience within a regional corporate real estate portfolio

Experience directing and coordinating flexible in-country variable PM/CM delivery resources across a multi-country portfolio throughout the Americas.

Knowledge of standard business and account practices with familiarity in construction or project management technology platforms such as

Exposure to AI-enabled real estate or construction technology platforms (e.g. JLL Azara) and an interest in applying data-led insights to project delivery.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location:

Job Tags:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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