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Senior Program Manager

Complex

Job Location:

Los Angeles, CA - USA

Yearly Salary: USD 125000 - 150000

Posted: 2 October 2026 (2 days ago)

Application Deadline: 30 December 2026

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Company And Culture

Complex is the definitive platform for global youth culture and music lifestyle seamlessly integrating cutting-edge content commerce and live experiences with unparalleled scale. Through innovative content Complex tells stories of music streetwear and style sports art and beyond. Its content engages in a dynamic conversation with the audience reflecting and shaping the zeitgeist of convergence culture. A powerful media juggernaut paired with a curated marketplace Complex is redefining the way fans interact with their favorite brands and artists and reshaping the future of digital culture and commerce.

Why Were Hiring

We are seeking a highly experienced Senior Program Manager to lead complex cross-functional programs from strategy through execution. This role is an independent contributor responsible for driving alignment establishing program structure managing dependencies and risks and ensuring successful delivery across Product Engineering Data UX Marketing Finance Operations Legal Events and external partners.

The Senior Program Manager will operate with a high degree of autonomy and will be expected to bring structure to ambiguous high-visibility initiatives influence stakeholders without direct authority and proactively identify opportunities to improve how programs are planned and executed.

This role will partner closely with senior stakeholders and technology teams across initiatives spanning e-commerce digital experiences media and content platforms data and analytics personalization CRM advertising technology and emerging technologies including AI.

What Youll Do

Lead complex cross-functional programs from planning through execution establishing clear goals scope milestones deliverables ownership success measures and operating rhythms.
Partner with Product Engineering Data UX Marketing Finance Operations Legal Events and external partners to drive alignment and execution across multiple workstreams.
Develop and own comprehensive program plans roadmaps timelines dependency maps status trackers decision logs and other program-management artifacts.
Establish program governance and operating mechanisms that create clarity accountability transparency and effective decision-making across teams.
Facilitate executive and cross-functional meetings working sessions and program reviews ensuring decisions risks action items and next steps are clearly documented and driven to closure.
Own program-level visibility proactively tracking milestones dependencies risks issues blockers and overall delivery health.
Anticipate risks and dependencies before they impact delivery and drive cross-functional resolution escalation and mitigation strategies as appropriate.
Serve as a strategic connector between business and technology teams translating business objectives product requirements technical dependencies data considerations and delivery constraints into clear plans and decisions.
Prepare concise executive-ready status updates dashboards presentations recommendations and other materials for senior stakeholders and leadership.
Partner deeply with Engineering and Technology teams to understand architecture-level dependencies integrations data requirements technical constraints sequencing and delivery considerations.
Lead programs involving e-commerce platforms digital experiences media and content platforms data and analytics personalization CRM advertising technology and emerging technologies including AI.
Define and track program metrics and outcomes using data to identify trends surface risks measure progress and inform decisions.
Lead cross-functional readiness for product launches major releases and other high-impact initiatives ensuring critical dependencies and deliverables are addressed.
Drive 0-to-1 and highly ambiguous initiatives creating structure and operating models where processes ownership or requirements may not yet be fully defined.
Identify and implement opportunities to improve program-management processes cross-functional collaboration communication documentation and execution.
Establish standards and best practices that improve the organizations ability to plan execute and scale complex programs.
Maintain clear accurate and accessible program documentation and ensure stakeholders have timely visibility into critical information.
Proactively follow up on commitments and hold workstreams accountable for agreed-upon deliverables and timelines.
Influence outcomes across teams and functions without direct authority building strong relationships and driving alignment through credibility communication and effective program leadership.
Operate independently exercising sound judgment to determine when to make decisions when to align stakeholders and when to escalate.
Contribute to a culture of collaboration transparency accountability and continuous improvement.

Who You Are

7 years of experience in program management project management product operations business operations technology operations or a related field with demonstrated ownership of complex cross-functional programs.
Proven ability to independently lead large complex and highly visible programs involving multiple teams workstreams and senior stakeholders.
Experience operating in environments where priorities requirements and dependencies can evolve quickly and ambiguity is high.
Strong strategic thinking and program-management skills with the ability to connect high-level business objectives to detailed execution plans.
Exceptional organizational skills and attention to detail with the ability to manage multiple priorities interdependencies and workstreams simultaneously.
Excellent written and verbal communication skills including the ability to communicate complex information clearly and concisely to both technical and executive audiences.
Strong executive presence and the ability to facilitate discussions drive decisions surface difficult issues and communicate risks effectively.
Demonstrated ability to influence without authority and build alignment across Product Engineering Data Marketing Operations Finance Legal and other functions.
Strong technology fluency with the ability to understand and communicate technical concepts system dependencies integrations data requirements and delivery considerations without requiring hands-on engineering expertise.
Demonstrated ability to proactively identify risks dependencies blockers and opportunities and drive them toward resolution.
Strong analytical and data-oriented approach to measuring program performance identifying trends and supporting business decisions.
Comfortable operating with a high degree of autonomy and taking ownership in ambiguous or evolving environments.
Strong judgment and problem-solving skills with the ability to balance competing priorities and make informed tradeoffs.
Experience creating executive presentations program dashboards roadmaps status reports business reviews and other leadership-facing materials.
Demonstrated track record of improving program processes operating models and cross-functional ways of working.
Must be willing to work on-site in our Los Angeles office.

Preferred Qualifications:

Experience leading digital product technology or enterprise-scale programs.
Experience in e-commerce marketplaces digital advertising streaming/media subscriptions content consumer technology or other digital businesses.
Experience leading product launches major platform initiatives or 0-to-1 programs.
Experience managing programs involving complex technology ecosystems integrations APIs data platforms or multiple technical workstreams.
Experience with data analytics CRM personalization advertising technology AI or other emerging technology initiatives.
Familiarity with program and project management methodologies tools and operating models.
Experience establishing program governance operating cadences and scalable processes across organizations.
Experience working directly with senior executives and leadership teams on high-visibility initiatives.
Demonstrated experience driving measurable business or operational outcomes through cross-functional programs.

What We Offer

Best in class health dental and vision insurance
Healthcare FSA
Dependent Care FSA
Commuter Benefits FSA
Short-term/long-term disability and life insurance
Paid Parental leave
401k with 4% match
Pet Insurance
Legal and Identity Theft Plans
Flexible PTO

$125000 - $150000 a year

The Pay Range which consists of salary and commission for this position is listed. Actual pay will vary based on factors including but not limited to location experience and performance. The range listed is just one component of Complex Total Rewards offerings for employees.

Were an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Complexparticipates in E-Verify and willprovide the federal government with yourForm I-9 information to confirm that you areauthorized to work in the U.S.

Candidates must be legally authorized to work in the U.S. without the need for visa sponsorship.

Required Experience:

Senior IC

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