Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
As a Senior Program Manager on Itrons Professional Services team you will lead the successful delivery of Distributed Energy Management (DEM) solutions that help utilities build safer more resilient communities. Acting as the accountable owner of customer success you will guide programs from pre-sales scoping and definition through implementation adoption retention and partnership with customers and cross-functional teams across Sales Services Product Engineering and Support you will ensure customers realize measurable business value remain satisfied and continue investing in Itron solutions. Success in this role requires a customer-centric collaborative authentic and agile approach to building executive relationships defining project requirements and delivering successful outcomes.
You will also work closely with Marketing Product Management Hardware Firmware Software Test Quality Delivery and Support teams to advocate for customer needs and deliver innovative solutions aligned with business objectives. This role requires strong leadership accountability and the ability to influence and collaborate effectively across globally distributed teams. The position is focused on Itrons Distributed Energy Management portfolio with a strong emphasis on DERMS programs and technologies. Successful candidates will bring demonstrated experience owning customer outcomes across DERMS DSM AMI grid modernization utility transformation or related utility technology programs throughout the full lifecycle along with strong knowledge of utility operations customer programs and the evolving DERMS market.
Duties & Responsibilities
Lead end-to-end planning and execution of complex software hardware and firmware programs from concept through production.
Lead complex customer engagements involving utility stakeholders implementation partners vendors and internal delivery teams to achieve business and operational outcomes.
Develop and maintain integrated schedules across engineering disciplines; manage critical-path dependencies between internal teams and external partners.
Contribute to strategic initiatives that improve DEM program delivery operational excellence delivery scalability forecasting accuracy customer outcomes and organizational maturity.
Build authentic relationships across all levels of the organization and provide exceptional leadership to program teams to deliver on time within budget and with high quality.
Monitor overall program health; anticipate identify and mitigate risks such as scope changes resource constraints schedule delays and budget overruns.
Proactively identify and communicate program risks and mitigation strategies clearly and concisely to stakeholders and executives.
Facilitate effective decision-making and drive program change management processes.
Ensure adherence to program governance and Itrons lifecycle standards. Deliver accurate and timely financial reporting for customer engagement programs.
Champion continuous improvement through process refinement knowledge sharing training initiatives and strategic efforts that strengthen DEM delivery capabilities and customer success outcomes.
Facilitate engagement with initial customers for new product releases ensuring robust bilateral communication.
Required Skills & Experience
Bachelors degree in Engineering Computer Science Business Information Systems or a related field.
8 years of experience as a Program Manager Delivery Lead Technical Lead Solution Architect or Systems Engineer delivering complex utility technology programs.
Experience with DERMS DSM VPP demand response distributed energy resources battery energy storage systems (BESS) load management or related utility programs and technologies.
Experience supporting utility software applications in production environments including release planning issue and defect management feature adoption customer escalations and cross-functional coordination with Product Engineering and Support teams.
Proven experience delivering enterprise software SaaS on-premises and cloud-based solutions.
Advanced knowledge of program and project management principles and delivery methodologies.
Strong leadership and stakeholder management skills with the ability to influence without direct authority.
Excellent communication organizational and problem-solving skills.
Ability to work effectively with globally distributed teams and foster an inclusive collaborative environment.
Proficiency with Microsoft Office Microsoft Project Microsoft Excel SharePoint and Azure DevOps Services (ADS).
Preferred Skills & Experience
PMP Certification or an equivalent combination of education experience and/or training.
Benefits Info: This position also includes a competitive benefit package including; financial social health and wellbeing programs paid vacation 401k matching employee stock purchase program hybrid work schedule and more!
The successful candidates starting salary will be determined based on permissible non-discriminatory factors such as skills and experience and may vary by location. The base salary is $00 annually. This position is eligible for our annual bonus program.
#LI-EP1
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences dont perfectly align with every requirement we encourage you to apply the end you may be just who we are looking for!
The successful candidates starting wage will be determined based on permissible non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply please contact a recruiting representative at 1- or email .
Itron is transforming how the world manages energy water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency build resilience and deliver safe reliable and affordable service. With edge intelligence we connect people data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world:
Required Experience:
Senior IC
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to ...
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
As a Senior Program Manager on Itrons Professional Services team you will lead the successful delivery of Distributed Energy Management (DEM) solutions that help utilities build safer more resilient communities. Acting as the accountable owner of customer success you will guide programs from pre-sales scoping and definition through implementation adoption retention and partnership with customers and cross-functional teams across Sales Services Product Engineering and Support you will ensure customers realize measurable business value remain satisfied and continue investing in Itron solutions. Success in this role requires a customer-centric collaborative authentic and agile approach to building executive relationships defining project requirements and delivering successful outcomes.
You will also work closely with Marketing Product Management Hardware Firmware Software Test Quality Delivery and Support teams to advocate for customer needs and deliver innovative solutions aligned with business objectives. This role requires strong leadership accountability and the ability to influence and collaborate effectively across globally distributed teams. The position is focused on Itrons Distributed Energy Management portfolio with a strong emphasis on DERMS programs and technologies. Successful candidates will bring demonstrated experience owning customer outcomes across DERMS DSM AMI grid modernization utility transformation or related utility technology programs throughout the full lifecycle along with strong knowledge of utility operations customer programs and the evolving DERMS market.
Duties & Responsibilities
Lead end-to-end planning and execution of complex software hardware and firmware programs from concept through production.
Lead complex customer engagements involving utility stakeholders implementation partners vendors and internal delivery teams to achieve business and operational outcomes.
Develop and maintain integrated schedules across engineering disciplines; manage critical-path dependencies between internal teams and external partners.
Contribute to strategic initiatives that improve DEM program delivery operational excellence delivery scalability forecasting accuracy customer outcomes and organizational maturity.
Build authentic relationships across all levels of the organization and provide exceptional leadership to program teams to deliver on time within budget and with high quality.
Monitor overall program health; anticipate identify and mitigate risks such as scope changes resource constraints schedule delays and budget overruns.
Proactively identify and communicate program risks and mitigation strategies clearly and concisely to stakeholders and executives.
Facilitate effective decision-making and drive program change management processes.
Ensure adherence to program governance and Itrons lifecycle standards. Deliver accurate and timely financial reporting for customer engagement programs.
Champion continuous improvement through process refinement knowledge sharing training initiatives and strategic efforts that strengthen DEM delivery capabilities and customer success outcomes.
Facilitate engagement with initial customers for new product releases ensuring robust bilateral communication.
Required Skills & Experience
Bachelors degree in Engineering Computer Science Business Information Systems or a related field.
8 years of experience as a Program Manager Delivery Lead Technical Lead Solution Architect or Systems Engineer delivering complex utility technology programs.
Experience with DERMS DSM VPP demand response distributed energy resources battery energy storage systems (BESS) load management or related utility programs and technologies.
Experience supporting utility software applications in production environments including release planning issue and defect management feature adoption customer escalations and cross-functional coordination with Product Engineering and Support teams.
Proven experience delivering enterprise software SaaS on-premises and cloud-based solutions.
Advanced knowledge of program and project management principles and delivery methodologies.
Strong leadership and stakeholder management skills with the ability to influence without direct authority.
Excellent communication organizational and problem-solving skills.
Ability to work effectively with globally distributed teams and foster an inclusive collaborative environment.
Proficiency with Microsoft Office Microsoft Project Microsoft Excel SharePoint and Azure DevOps Services (ADS).
Preferred Skills & Experience
PMP Certification or an equivalent combination of education experience and/or training.
Benefits Info: This position also includes a competitive benefit package including; financial social health and wellbeing programs paid vacation 401k matching employee stock purchase program hybrid work schedule and more!
The successful candidates starting salary will be determined based on permissible non-discriminatory factors such as skills and experience and may vary by location. The base salary is $00 annually. This position is eligible for our annual bonus program.
#LI-EP1
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences dont perfectly align with every requirement we encourage you to apply the end you may be just who we are looking for!
The successful candidates starting wage will be determined based on permissible non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply please contact a recruiting representative at 1- or email .
Itron is transforming how the world manages energy water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency build resilience and deliver safe reliable and affordable service. With edge intelligence we connect people data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world:
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