Senior Program Manager, Client Operations

As the Senior Program Manager Client Operations for FSD you will guide multiple complex client implementations and important strategic programs. You will partner with banks credit unions fintechs and telecommunications companiesto provide impactful solutions and ensure successful outcomes.

At Experian we believe great work happens when people come together. Were focused on attracting talent in and around our designated hub locations who are open to collaborating with colleagues in person. Aligning employees to these talent markets helps foster collaboration strengthen team connections and support long-term career growth within Experian. You will report to FSD and reside in or near one of our collaboration hubs:

Youll have opportunity to:

• Lead multiple complex client implementations across our product suite from launch to completion alongside project teams spanning teams
• Create and maintain project documentation including project plans deliverables ownership communication plans and risks
• Provide direction to project teams by tracking deliverables identifying risks and managing escalations to ensure successful outcomes
• Communicate program status important milestones and risks to all partners
• Partner to deliver an outstanding client experience while identifying opportunities for innovation and process improvement
• Collaborate with Sales Customer Success Delivery and Technical Project Managers Product and other teams to enhance operational efficiency transparency and agreement

Qualifications :

• BA or BS degree required
• PMP or PgMP Certification preferred
• 10 years experience client-facing program management or project management
• 5 years experience Agile methodologies integrations APIs transactional systems and architecture is strongly preferred
• Proficiency with AI tools such as Copilot Claude and Enterprise ChatGPT
• Experience with financial services and credit industry is beneficialExperience with software implementations is beneficial
• Reside in or near the designated Collaboration Hub(s) for this role.

Additional Information :

Our uniqueness is that we celebrate yours. Experians people first inclusive and purpose driven culture is multi award-winning; Worlds Best Workplaces 2025 (Fortune Global Top 25) Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as job-related skills experience and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal state and local law including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical dental vision and matching 401K
• Flexible work environment ability to work remote hybrid or in-office
• Flexible time off including volunteer time off vacation sick and 12-paid holidays
• Explore all our exciting benefits here: Fraud Awareness - Experians recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @ email address.

  Experian will never ask candidates to make any payment as part of an application interview assessment onboarding or recruitment process. To apply for roles or verify opportunities please visit Work :

  No

  
  

  Employment Type :

  Full-time