Senior Program Manager

Peraton is seeking a Senior Program Manager (PM) to lead a large-scale mission-critical IT managed services program spanning seven integrated service towers. The PM serves as the single accountable leader and primary point of contact to the customer owning all aspects of program performance delivery financial health personnel management and continuous service improvement.

Location: Arlington VA (On-Site / Hybrid)

The program encompasses the full lifecycle management of enterprise IT infrastructure across two data centers six DC-area headquarters locations and nationwide field and regional offices.

Service towers include:

• Data Center Operations (DCO)
  
• Network Services
  
• Unified Communications (UC)
  
• Client Services (CS)
  
• Service Desk (SD)
  
• Monitoring & Event Management (MEM)
  
• Cloud Operations (CO)
  
• Cross Functional Services

Day to Day Roles and Responsibilities:

Program Leadership & Customer Relationship Management

• Serve as the executive-level interface to customer leadership.
• Build and maintain trusted advisor relationships at senior government levels; proactively identify risks opportunities and strategic initiatives.
• Lead periodic program reviews quarterly business reviews (QBRs) and executive briefings; represent Peratons performance with accuracy and transparency.
• Ensure contractor compliance with the FDIC governance model all approvals change authorities and RACI responsibilities exercised in accordance with the SOW.

Service Delivery & SLA Compliance

• Maintain responsibility for meeting all contractual Service Level Agreements (SLAs) across all seven towers from Priority 1 outage response (within 515 minutes of detection) to patch identification windows CMDB accuracy and customer satisfaction targets.
• Champion a performance management culture with open dialogue honest reporting and corrective action plans when SLAs are at risk.
• Oversee 24/7/365 operational continuity requirements no relief for physical closures weather events or FDIC-side delays unless Excused Performance criteria are formally met.
• Drive root cause analysis and problem management processes for recurring or major incidents.

Financial & Contract Management

• Own the program Profit & Loss (P&L) including labor subcontractor material and contractor-borne costs (OEM support spare parts warranties EOC infrastructure).
• Manage contract modifications task order/delivery order execution and Estimates at Completion (EACs).
• Ensure contractual financial obligations are met including OEM Premier Support agreements (Microsoft Cisco IBM) and hardware bench stock requirements across all towers.
• Provide accurate and timely financial reporting to Peraton leadership and the customer as .

Workforce & Subcontractor Management

• Recruit develop retain and manage a multi-disciplinary team of Tower Leads engineers and operational staff across all service towers.
• Ensure Tower Leads hold ITIL certifications and minimum experience qualifications
• Manage subcontractor relationships teaming partner performance and flow-down of contractual requirements.
• Maintain full compliance with U.S. citizenship requirements for sensitive positions (Network Service Desk and Bank Examination roles).

Technology & Transformation

• Provide strategic oversight across a complex multi-platform environment: mainframe (z/OS) VMware Citrix Windows/Linux/Solaris Avaya Office 365 AWS/Azure ServiceNow McAfee/Carbon Black and more.
• Drive technology refresh initiatives annual capacity planning and quarterly evaluations to keep FDIC infrastructure current.
• Support a cloud adoption roadmap (IaaS PaaS SaaS) and ensure contractor operations integrate seamlessly with cloud platforms.
• Champion automation continual service improvement (CSI) and self-service capability development (e.g. knowledge base expansion ITSM workflow automation).

Risk Compliance & Security

• Identify assess and mitigate program risks across operational financial technical and personnel dimensions.
• Ensure compliance with federal IT security requirements access control policies and credential vault standards.
• Oversee security incident reporting obligations; ensure threat signature management timelines are met.
• Maintain strict data handling protocols for sensitive operations.

Reporting & Configuration Management

• Ensure CMDB accuracy across all towers; data updated immediately following environment changes and available to the customer within required windows.
• Oversee delivery of all contractual deliverables: capacity plans patch reports monitoring dashboards incident summaries monthly trend reports and ad-hoc queries.
• Maintain program documentation and transition artifacts in accordance with FDIC standards.

Basic Qualifications:

• High School diploma/equivalent 16 years of experience may have management experience
• Must be a U.S. Citizen with ability to obtain and maintain a Public Trust clearance.
• Minimum 15 years of progressive IT experience including at least 10 years in program/project management roles on federal government IT contracts.
• ITIL v4 Foundation certification (or higher); working knowledge of ITIL service management disciplines across incident problem change and configuration management.
• Project Management Professional (PMP) certification from PMI or equivalent.
• Demonstrated experience managing large-scale ($200M) federal IT managed services contracts with multi-tower or multi-domain scope.
• Proven track record managing program financials including contractor-borne cost responsibilities subcontractor management and EAC/ETC reporting.
• Direct experience managing customer relationships with U.S. government agencies at the senior executive level.
• Demonstrated experience delivering against complex contractually defined SLA frameworks with priority-tiered incident management.

Preferred Qualifications:

• Bachelors degree in Information Technology Computer Science Engineering Business Administration or a related field.
• Prior experience supporting FDIC OCC Federal Reserve NCUA Treasury or similar financial regulatory agencies.
• ITIL Expert PgMP (Program Management Professional) CISSP
• Hands-on or managerial experience with enterprise data center operations including mainframe VMware storage/backup and middleware.
• Familiarity with large-scale Unified Communications programs spanning legacy TDM Avaya IP telephony and Microsoft O365/Teams.
• Experience with enterprise ITSM platform governance SLA configuration ticket taxonomy and CSI programs.
• Experience with staffing models shift management and performance analytics for 24/7 operational environments.
• Demonstrated track record of applying artificial intelligence machine learning and intelligent automation (e.g. AIOps RPA generative AI tooling) to drive measurable operational value such as reduced mean time to resolution proactive anomaly detection self-healing workflows or service desk deflection within large-scale IT managed services environments.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.