Senior Production Support Engineer with Apigee experience

CGI is seeking a Senior Production Support Engineer to provide advanced operational support for a highly available enterprise API platform running on Kubernetes and Apigee Hybrid within an AWS environment. Candidates must havedeep Kubernetes and Apigeeexperience is required rather than general AWS support alone.

This role is responsible for troubleshooting complex Kubernetes workloads API gateway and runtime issues routing and backend connectivity certificates/TLS DNS HTTP and other platform related production problems. The engineer will lead technical triage coordinate resolution across application infrastructure network cloud and Level 3 engineering teams and support releases platform changes failover activities and production recovery.

The position is primarily focused on production support and operational engineering with targeted scripting and automation rather than application feature development.

This position is required in one of the following locations: Lafayette LA Knoxville TN Columbia SC Birmingham AL

. Provide senior level production support for Kubernetes and Apigee Hybrid environments.
. Troubleshoot Kubernetes pods deployments replica sets services configurations namespaces and runtime issues.
. Use kubectl to investigate workload health application failures and configuration problems.
. Troubleshoot Apigee API Gateway including API proxies routing target endpoints runtime components and backend integrations.
. Investigate certificates TLS DNS HTTP and application/network connectivity issues.
. Use curl ping traceroute and related utilities to diagnose API and network problems.
. Use AWS Linux Splunk and CloudWatch to investigate complex production issues.
. Lead technical triage and coordinate incident resolution across engineering and support teams.
. Communicate technical findings business impact risks mitigation plans and recommended actions.
. Support planned releases platform changes failover activities and production recovery.
. Maintain technical documentation and contribute to operational automation and resiliency improvements.
. Participate in rotating 24x7 primary on call coverage.

. 8 years of hands on Kubernetes administration and production troubleshooting experience.
. Hands on Apigee API Gateway experience; Apigee Hybrid experience is strongly preferred.
. Advanced Linux troubleshooting skills and strong hands on experience with kubectl.
. Strong knowledge of Kubernetes pods deployments replica sets services configurations and namespaces.
. Experience troubleshooting API proxies routing target endpoints certificates TLS and backend integrations.
. Working knowledge of TCP/IP DNS and HTTP along with curl ping and traceroute.
. Experience supporting applications and platforms in an AWS production environment.
. Experience with technical incident management production troubleshooting and complex incident triage.
. Ability to use logs metrics dashboards and alerts to isolate production issues.
. Strong communication and stakeholder management skills particularly during production incidents.
. Ability to work independently on complex investigations and coordinate effectively with Level 3 and engineering teams.

Desired Skillset:
Preferred: AWS Associate certification Splunk CloudWatch GitLab CI/CD and experience supporting API platforms within a regulated enterprise.
Educational Requirements:
Bachelors degree in Computer Science Information Systems Engineering or a related technical field.

Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $109500.00 $139300.00.

CGIs benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation . Comprehensive insurance options . Matching contributions through the 401(k) plan and the share purchase plan . Paid time off for vacation holidays and sick time . Paid parental leave .Learning opportunities and tuition assistance . Wellness and Well being programs

• Amazon Web Services Cloud
• Kubernetes
• Problem Solving
• Production Support
• Linux

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Come join our teamone of the largest IT and business consulting services firms in the world.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

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