Senior Product Manager Agentic AI Platform

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.

WHO WE ARE:

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built enabling the industry to capitalize on the power of the cloud to run agile intelligent and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.

Authenticity purpose and transparency are core to Duck Creek and we believe insurance should be there for individuals and businesses when where and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite and all are available via Duck Creek OnDemand. With more than 1000 successful implementations to date Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.

We have a flock of more than 1700 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office from home or on a hybrid schedule. Our flexible-first environment fosters productivity inclusion collaboration and ensures a consistent employee experience regardless of location.

If working in a fast-paced rapidly evolving company that is transforming one of the worlds oldest and largest industries sounds exciting let us are excited you are considering Duck Creek as a future employer and hope you decide to join The Flock!

To learn more about us visit and follow us on our social channels for the latest information LinkedIn and Twitter.

TITLE: Senior Product Manager - Agentic AI Platform

WHAT YOULL DO

The Senior Manager Product Management Agentic AI Platform owns roadmap execution and major platform capability definition for Duck Creeks Agentic AI Platform. The role translates AI platform strategy into product requirements prioritized roadmap items and reusable capabilities that support the safe deployment orchestration monitoring and governance of AI agents across Duck Creek products and customer environments. This role works across Product Engineering Architecture Data Science Security Data Legal Compliance Customer Success Professional Services and customer-facing teams to align platform capabilities with technical feasibility governance expectations and customer value. The role exercises significant judgment in prioritizing complex platform requirements defining measurable outcomes and recommending trade-offs across innovation reliability security compliance and operational readiness.

• Own roadmap execution and product requirements for major capabilities within Duck Creeks Agentic AI Platform including agent orchestration lifecycle management governance observability and platform scalability.
• Translate AI platform agentic workflow data and architecture problems into epics features use cases requirements and user stories that support measurable business and customer value.
• Partner with Engineering and Architecture to define scalable platform patterns for creating deploying coordinating monitoring evaluating versioning and retiring AI agents.
• Define reusable agentic platform capabilities including agent templates tool and API access agent registry prompt and instruction management task orchestration human-in-the-loop controls escalation fallback and approval patterns.
• Partner with semantic data data orchestration AI and product teams to support agent grounding in approved insurance context including core system data business rules documents configurations metadata and knowledge sources.
• Establish product requirements for AI assurance capabilities including explainability traceability audit logs model lineage evaluation guardrails access controls security compliance and responsible AI governance.
• Measure adoption reliability safety and business impact of assigned Agentic AI Platform capabilities including time to value agent performance task completion rates human override rates output quality latency cost audit coverage and customer value delivered.
• Prioritize roadmap items and backlog decisions within assigned scope balancing customer value technical complexity security compliance operational readiness and delivery capacity.
• Partner with Product and Engineering leaders to recommend roadmap trade-offs sequencing decisions and platform investments based on data customer needs technical feasibility and risk.
• Collaborate with Customer Success Professional Services and customer stakeholders to understand implementation needs adoption barriers operational requirements and measurable value outcomes.
• Communicate complex AI platform decisions in clear business and technical terms for product customer-facing technical and leadership stakeholders.
• Monitor emerging agentic AI AI governance observability orchestration and platform technology trends to inform assigned roadmap recommendations and product requirements.

WHAT YOUVE DONE:

REQUIRED:

• Bachelors degree masters degree or equivalent experience in Computer Science Information Systems Engineering Data Science Business Insurance Product Management or a related discipline.
• 6 years of experience in technical product management platform services software engineering AI product management infrastructure management PaaS or related roles.
• Experience owning complex product capabilities that require alignment across product teams engineering teams architects data teams security teams customer-facing teams and business stakeholders.
• Experience working with AI machine learning generative AI large language models agentic AI automation platforms workflow systems data platforms integration platforms or enterprise application platforms.

PREFERRED

• Experience in P&C insurance general insurance InsurTech financial services or another complex regulated industry.
• Experience with AI development tools and model-assisted product or prototyping workflows.
• Experience working with enterprise-grade platform capabilities multi-tenant SaaS environments cloud-native platforms or governed AI systems.

Knowledge Skills Abilities & Behaviors:

• Knowledge of agentic AI concepts including agent orchestration tool use prompt and instruction management context grounding evaluation observability and lifecycle management.
• Knowledge of AI assurance and governance concepts including explainability interpretability traceability auditability model lineage monitoring policy enforcement and access controls.
• Knowledge of platform product management practices including roadmap execution product discovery requirements definition backlog prioritization and release planning.
• Knowledge of enterprise SaaS platform considerations including scalability reliability security compliance configurability and operational supportability.
• Knowledge of data grounding approaches including approved knowledge sources business rules metadata documents system data and governed data access.
• Knowledge of insurance technology environments across domains such as underwriting claims policy billing distribution rating reporting or customer servicing.
• Skill in translating complex technical concepts into clear product requirements use cases user stories and acceptance criteria.
• Skill in evaluating trade-offs across innovation customer value technical complexity security compliance and operational readiness.
• Skill in using product metrics to assess adoption performance reliability safety quality cost and customer value.
• Skill in partnering with engineering architecture data science security legal compliance and customer-facing teams to resolve complex dependencies.
• Ability to define product specifications for reusable configurable observable secure explainable and governed AI agent capabilities.
• Ability to influence cross-functional stakeholders without relying on direct reporting authority.
• Ability to communicate AI platform decisions in clear business terms for technical and non-technical stakeholders.
• Ability to operate in an emerging technology area where requirements risks standards and implementation patterns continue to evolve.

WHAT ADDITIONAL INFORMATION YOU MAY WANT TO KNOW:

• Travel: 25%

• Work Authorization: Legally authorized to work in the country of the job location.

WHAT WE STAND FOR:

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title seniority or background. This collaborative and team-oriented approach is at the core of how we operate andcontinuously improve our products services and systems. As such Duck Creek is committed to providing equal opportunity to all employees and applicants to recruit hire train and reward employees for their individual abilities achievements and experience without regard to race color gender religion sexual orientation age national origin disability marital military or any other protected status.

We strive to be an example to the world of inclusion diversity and equity in all things where employees are free to be their authentic selves in the workplace and in the communities in which we believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture values DE&I initiatives and people please visit:

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Privacy Notice:By submitting your application you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with ourPrivacy Noticeand applicable data protection laws.

Duck CreekTechnologies does not accept nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes

Actual compensation for this role is determined based on a variety of factors including job-related skills experience qualifications internal equity and geographic location where permitted by law.

For reference the expected salary range for this position is generally positioned as follows based on candidate location:

• : Candidates living in the Boston New York CityNewark Los Angeles San Francisco/Bay Area Seattle or Washington DC metropolitan areas
• : Candidates living in Chicago DallasFort Worth Houston Minneapolis or Philadelphia metropolitan areas or in Colorado Connecticut Maryland Rhode Island or Vermont
• : Candidates living in Georgia Michigan North Carolina New Hampshire Oregon or Wisconsin
• : For all other U.S. locations

This position is also eligible for annual bonus compensation subject to plan terms and individual eligibility.

Final compensation will be determined based on the factors outlined above and in accordance with applicable law.

Duck Creek Technologies believes in the safe ethical and responsible use of artificial intelligence. We may use AI-assisted tools to support parts of the recruitment process such as reviewing applications identifying relevant skills and organizing candidate information.

AI tools are used to assistnot replacehuman judgment. All AI-assisted outputs are reviewed by a Duck Creek team member and final hiring decisions are always made by people. Candidates should be comfortable working in environments where AI is used responsibly to enhance business processes.

Duck Creek Technologies offers a comprehensive benefits package which includes:

• Flexible work environment
• Medical dental vision life and disability insurance
• 401(k) retirement plan with match (6% employer match up to $12000 annually)
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Paid holidays vacation and volunteer time
• Employee Assistance Program (EAP)

Benefits eligibility and offerings may vary based on role and location.

The application window for this position will remain open until the role is filled or a sufficient number of qualified candidates have been identified.