Senior Product Acceleration Specialist Auth0

Secure Every Identity from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. Were all in on this mission. If you are too lets talk.

As a Senior Product Acceleration Specialist for Auth0 you will play a critical role in driving customer success deep product adoption and long-term retention across Oktas most strategic Global 2000 (G2K) enterprise this highly technical developer-centric role you will act as a trusted advisor to enterprise engineering architecture security and application teams helping them deploy complex low-friction high-volume Customer Identity and Access Management (CIAM) solutions on the Auth0 platform.

Leveraging your deep Auth0 domain knowledge you will guide customers through their deployment journeys by supporting key architectural decisions driving optimal platform usage and troubleshooting complex technical issues. Operating at the intersection of post-sales support developer enablement and product innovation your core focus will include deploying modern front-end frameworks alongside validating New Product Introductions (NPIs). In doing so you will act as the essential feedback bridge between G2K engineering teams and Auth0s Product Management.

• Post-Sales Architectural Advisory & Troubleshooting: Partner directly with G2K Enterprise Customers to guide complex implementation patterns navigate key architectural decisions and resolve complex configuration challenges to maximize platform capabilities.
• Pre-Sales & NPI Launch Support: Partner with Sales Engineering and Go-To-Market (GTM) teams during the rollout of New Product Introductions (NPIs). Develop high-impact Proof of Concepts (PoCs) early-adopter demonstrations and technical enablement assets to help secure technical wins and drive initial pipeline for emerging Auth0 capabilities within G2K accounts.
• Developer Enablement & Prototyping: Assist customer development teams by providing architectural guidance on custom Auth0 Actions SDK implementation blueprints and modern full-stack application patterns ( TypeScript React Mobile).
• Product & NPI Feedback Loop: Act as a technical liaison between G2K Enterprise Customers and Auth0 Product Management to identify feature gaps test early-stage NPIs and drive product roadmap enhancements based on real-world enterprise needs.
• Field & Customer Mentorship: Create reusable code samples technical documentation and enablement guides to train G2K teams (Professional Services Customer Success Pre-Sales Partners) and customer developers on advanced Auth0 capabilities.
• AI Tooling & Automation: Leverage AI tools and LLM workflows to accelerate code generation SDK debugging technical documentation and complex implementation analysis.
• Multi-Project Execution: Manage multiple concurrent technical engagements effectively while prioritizing tasks to ensure high customer satisfaction which includes providing a rapid hands-on response to high-priority customer escalations and fast-moving GTM activities.

• Experience: 6 years in a customer-facing technical field role within a Go-To-Market (GTM) organization (e.g. Pre-Sales/Sales Engineering Professional Services Solutions Architecture Technical Account Management Customer Success or Senior Support) delivering identity or SaaS solutions to enterprise accounts.
• Auth0 & CIAM Depth: Expert-level understanding of the Auth0 platform and modern Customer Identity and Access Management (CIAM) patterns including low-friction authentication high-volume user management and extensibility via custom Auth0 Actions.
• Full-Stack Development Skills: Proven experience reading writing and debugging full-stack application code using JavaScript/TypeScript React and modern Mobile SDKs.
• Identity Protocols & Security: Deep understanding of identity federation access control frameworks and core protocols including SAML 2.0 OAuth 2.0 OpenID Connect (OIDC) and SCIM.
• Identity Security & Threat Defense: In-depth knowledge of the CIAM threat landscape with a proven ability to design and scale resilient authentication flows that mitigate both traditional identity attacks (credential stuffing account takeover automated bot attacks etc.) and emerging next-generation threats (AI-driven social engineering LLM-based phishing and automated fraud attacks etc.)
• G2K Enterprise Experience: Demonstrated history of navigating complex large-scale IT landscapes web technologies and cloud architectures for G2K customers.
• Communication & Advisory: Exceptional ability to translate complex technical/developer concepts to non-technical stakeholders and strategically guide senior engineering leaders.
• Education: A Bachelors degree (or equivalent) in Computer Science Information Technology or a related discipline is required.

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Required Experience:

Senior IC