Senior Presales ECH Manager 911 Call Handling

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

This position will be part of the North America Presale team. This team is responsible for defining and designing customer-driven world-class leading-edge end-to-end solutions across Motorolas expansive public safety product portfolio that includes Next Generation 9-1-1 Call Processing and Call Routing Computer-Aided Dispatch and Records Management Digital Evidence Management Intelligence-Led Public Safety Real-Time Video and Data Analytics Community Engagement Applications and Land Mobile Radio.

Responsibilities:

• Lead and manage presales teams supporting the software and ECH sales teams.

• Drive and facilitate organizational change across internal presales teams and partner organizations to streamline workflows and modernize presales alignment.

• Partner heavily with Sales Sales Management Product Post Sales and Offer/Strategy teams to ensure tight alignment on presale strategy proposal development and customer solutions.

• Oversee the end-to-end presale quoting proposal generation statements of work (SOW) and system configuration processes to ensure accuracy and strategy alignment.

• Develop and implement consistent standards schedules and best practices for RFPs technical configurations and complex proposals.

• Serve as a primary liaison to Presale Management Sales Managers Engineering Managers and Product Leadership to effectively coordinate high-priority presale activities.

• Establish KPIs resource allocation strategies and performance metrics across both direct and channel-focused teams.

• Assist in the development of broader business plans go-to-market strategies and organizational approaches to capitalize on public safety market opportunities.

Qualifications:

• Demonstrated track record of successfully driving and facilitating organizational change across cross-functional teams and partner organizations.

• 8 years of experience in sales enablement presales management program management business development or customer success with prior supervisory or team leadership experience.

• Strong ability to build collaborative relationships and influence external stakeholder groups (Sales Product Post Sales Strategy).

• Prior experience in Emergency Call Handling (ECH) or Software (CAD RMS etc) is preferred

• A strong operational and change management background is highly preferred.

• Ability to manage complex priorities and optimize resource allocation across distinct routes to market (Direct vs. Channel) and product lines.

• Ability to read analyze and manage project P&Ls and technical proposal schedules.

• Proficiency in enterprise business toolsets (Salesforce Oracle-based applications MS Office Google Suite).

• Strong executive presentation written and oral communication skills. Background in or familiarity with the public safety market is preferred.

• This position is subject to working in high security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $125000 - $135000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

#LI-KF2

• Bachelors Degree with 4 years of experience in sales sales engineering project management customer success military and/or public safety

• OR 8 years of experience in sales sales engineering project management customer success military and/or public safety

• Must be able to obtain background clearance as required by government customer

25-50%NoneExperiencedYes

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.