Senior Practice Assistant Urology Oncology
Job Location:
Boston, NH - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Help Deliver an Exceptional Patient ExperienceAre you an experienced healthcare administrative professional who thrives in a fast-paced clinical environment Join our team and play a critical role in supporting patients providers and practice operations while helping ensure seamless care delivery.
As a Practice Assistant III youll serve as a key resource within the practice utilizing your expertise in scheduling registration and billing systems while supporting complex patient coordination including surgical scheduling.
What Youll Do
-Coordinate patient appointments and maintain accurate scheduling records
-Welcome patients and provide outstanding customer service throughout their visit
-Answer incoming calls assist with routine inquiries and schedule appointments
-Process patient forms billing documentation and updates to the electronic medical record
-Serve as a subject matter expert for scheduling registration and billing systems
-Coordinate complex scheduling activities including surgical scheduling provider schedule management and template/block scheduling
-Provide training guidance and day-to-day support to Practice and Office Assistants
-Partner with leadership to help oversee daily practice operations and workflow
-Manage messages and requests related to prior authorizations prescription refills provider inquiries and test results
-Collect co-payments when applicable
What Were Looking For
Experience in a healthcare physician practice or clinical office setting
Strong organizational communication and customer service skills
Ability to manage multiple priorities in a fast-paced environment
Experience with patient scheduling registration billing and electronic medical records preferred
Demonstrated ability to serve as a resource and mentor to team members
Join a collaborative team dedicated to delivering outstanding care and making every patient interaction a positive experience. Apply today!
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree No
Experience
office experience 3-5 years required
Knowledge Skills & Abilities
Strong technology and MS Office skills Advanced Outlook Word Excel PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing copying scanning printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents to correspond and communicate with others clearly and effectively (including composing/editing e-mail memos and letters) and to take complete and accurate messages.
Managing ones own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively follow established protocols and work within systems.
Ability to proofread and edit written documents.
Additional Job Details (if applicable)
Physical Requirements
- Standing Occasionally (3-33%)
- Walking Occasionally (3-33%)
- Sitting Constantly (67-100%)
- Lifting Occasionally (3-33%) 20lbs - 35lbs
- Carrying Occasionally (3-33%) 20lbs - 35lbs
- Pushing Rarely (Less than 2%)
- Pulling Rarely (Less than 2%)
- Climbing Rarely (Less than 2%)
- Balancing Occasionally (3-33%)
- Stooping Occasionally (3-33%)
- Kneeling Rarely (Less than 2%)
- Crouching Rarely (Less than 2%)
- Crawling Rarely (Less than 2%)
- Reaching Occasionally (3-33%)
- Gross Manipulation (Handling) Constantly (67-100%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.37 - $27.71/HourlyGrade
4EEO Statement:
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Senior IC
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
