Senior Platform Engineer (ServiceNow) #246

Designs and implements complex integrations advanced customizations and scalable platform reusable components and frameworks that promote consistency reduce redundancy and support platform technical decision-making establishes best practices and provides guidance to engineers to ensure high-quality performant and maintainable with stakeholders on technical roadmaps ensuring solutions account for future needs related to scalability performance and security.

• For conditions of employment and citizenship requirements please visit the job announcement on the United States Senate Career Page at Duties/ Responsibilities
  • Ability to gather requirements translate business needs into technical specs and communicate with non-technical stakeholders.
  • Strong root cause analysis debugging and incident resolution skills.
  • Ability to maintain detailed system and integration documentation.
  • Familiarity with Agile/Scrum methodologies.

  Required Work Experience

  • GED with 810 years of relevant work experience; Bachelors with 58 years of relevant work experience; Masters with 35 years of relevant work experience.

  Required Special Skills/ Knowledge

  • Proficiency in scripting languages.
  • Strong experience configuring workflows forms access controls notifications and data models.
  • Knowledge of building and managing integrations.
  • Familiarity with ETL tools batch processing SQL and data transformations.
  • Understanding of access control (RBAC ABAC PBAC) SSO SAML and platform-level security configurations.
  • Knowledge of distributed systems middleware service orchestration and scalability principles.
  • Experience with DevOps practices source control automated testing and deployment pipelines.
  • Experience documenting existing and newly developed platform solutions to support both technical implementation and ongoing troubleshooting ensuring clarity for developers administrators and support teams.
  • As part of our hiring process we may conduct a skills assessment to better understand an applicants proficiency in key areas relevant to the role.

  Desired Qualifications:

  • ServiceNow Platform Experience:
    
    • Minimum of 3 years of experience with implementing and supporting the following ServiceNow platform features/functions:
      • CMDB
      • ITSM (incidents requests knowledge workflows)
      • EAM ITAM SAM
      • Service Catalog & Service Portal
      • Knowledge Management
      • KPI reports & dashboards
      • Roles & permissions management
  • Technical knowledge: Proficient with Oracle SQL and Java.
  • Systems integration: Skilled in developing system interfaces such as APIs SOA RESTful and JSON.
  • Custom application development: Background in developing custom applications.
  • ServiceNow application expertise: Experience with ServiceNow applications such as HR Service Delivery (HRSD) IT Operations Management (ITOM) IT Business Management (ITBM) and Customer Service Management (CSM).
    Agile/Scrum experience: Involved in Agile and Scrum methodologies particularly in the software development life cycle (SDLC).
  • Requirements management: Experience with tools like GitLab for managing requirements.
  • UI/UX design: Understanding of UI and UX design principles.
  • Certifications: ServiceNow certifications (e.g. Certified Application Developer Certified System Administrator) and ITIL certification or familiarity with ITIL foundations.
  • Cross-functional collaboration: Effective at coordinating between cross-functional teams to deliver solutions.
  • Proven ability to work in an Agile environment (user stories testing implementation).
  • Excellent communication skills and ability to support users professionally.
  • Strong attention to detail and ability to manage multiple tasks.
  • Ability to work independently with minimal supervision.
  • Ability to meet aggressive deadlines.

  Working Conditions

  • This position directly supports essential services of the U.S. Senate. As such this position requires the employee to be available and prepared to work during a lapse in appropriations in inclement weather on holidays weekends and during late nights to ensure essential services to the Senate continue without the context of government furloughs this position is considered excepted.
  • The U.S. Senate network cannot be taken offline for maintenance during the workday or while the Senate is in session. As such maintenance windows may only occur at night on weekends and occasionally on holidays. Employees who perform systems upgrades maintenance wiring backups or support our alternate data centers will have schedules that include working nights weekends and holidays.
  • The person in this position must report to work for SAA business needs as required.
  • The person in this position will be required to constantly operate a computer.

  Security Clearance

  • This position requires that the applicant obtain and maintain a SecretU.S. Government security clearance.
  • Applicants must be U.S. citizens in order for the SAA to submit your application for a security clearance.
  Education

  High School Diploma/ GED.

  Additional information

  The Sergeant at Arms is an equal opportunity employer in accordance with the requirements of Senate rules regulations and applicable Federal Laws. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process please notify the agency. Decisions to grant reasonable accommodations will be determined on a case-by-case basis. Please email with Applicant Accommodation in the subject line. No moving relocation or pre-employment travel expenses will be paid for this position or while in application for this position.

  Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.