Senior Patient Services Representative-Bristol

POSITION SUMMARY The Senior Patient Service Representative (SPSR) leads and performs functions related to the enrollment of new clients. The SPSR registers new clients obtains basic insurance information and enters data in the Electronic Health Record (EHR). SPSRs works closely with the Support Services Supervisor to ensure all PSRs are trained in adherence to department expectations all patients/clients are provided with exceptional customer services and all patient scheduling related functions are completed in a timely $23Bi-lingual Spanish Speaking PreferredEDUCATION AND EXPERIENCE/QUALIFICATIONS High School diploma plus 2 years of progressively responsible related experience or an Associates Degree plus 1 year of progressively responsible related experience is required. Experience in a health care setting including face to face interaction with clients/patients is exceptional customer service appropriate phone etiquette and ability to multi-task in a detail oriented fast paced environment. Exhibits strong verbal and written communication skills. Demonstrates sound judgment and decision making with accurate thorough and persistent follow through. Ability to work independently or in a team environment monitor work flow and establish priorities for front desk operations. Demonstrates proficiency in Microsoft Office applications and other computer Drivers License is required. Safely operates vehicle in the community based on program needsLOCATIONBristol CTSCHEDULEFull time9am-5pmEMPLOYEE BENEFITSAt Wheeler were committed to not only supporting your career growth but also ensuring your well-being and security. Heres how we invest in you:Nurture Your Health:Comprehensive medical and prescription insurance through CentivoComprehensive dental and vision insurance through CignaAccess to wellness programs to support your physical and mental healthSecure Your Future:Enjoy peace of mind with company-paid life and AD&D insurance403(b) Plan with contributions from the companyFuel Your Career Growth:Pursue your educational goals with our Education Reimbursement ProgramAccess training and development opportunitiesReceive a productivity incentive to recognize your hard work and dedicationMaintain Work-Life Harmony:Recharge with generous paid time off including:15 vacation days per year to explore and recharge 8 sick days per year for your well-being2 personal days per year for your personal needs2 floating holidays per year to celebrate what matters to you9 paid company holidays to spend with loved onesAccess free and confidential counseling through our Employee Assistance Program (EAP)ESSENTIAL DUTIES AND RESPONSIBILITIESGreets and provides exceptional customer service to all patients/clients visitors and callers assessing the needs of each and triaging as the safe efficient and comfortable atmosphere of the reception verify update and document all consents screenings demographic and insurance information prior to services via the Phreesia each patients/clients insurance coverage at the time of check-in via Phreesia eligibility swipes and/or verification calls to the insurance patient/client copays and outstanding balances at the time of check-in reconciles deposits and forwards to billing in a timely and maintain provider schedules daily to ensure accuracy. Backfills no show and cancelled appointment slots ensuring patients/clients have timely access to all walk-in appointments in accordance with Wheelers scheduling scheduling for all disciplines including but not limited to Medical Dental Behavioral Health and the Psychiatric and delivers timely accurate and professional documents as needed to patients/clients referral sources collateral contacts and primary care supervisor in monitoring office supplies lab supplies educational and clinical literature and orders as all scanning/indexing per Wheelers indexing and sorts incoming faxes and and utilizes available insurance trainings and staff development opportunities to develop job related skills and enhance knowledge and growth within the flexibility pertaining to cross training in the Navigation Center and coverage at other Health and Wellness sites as it meets the needs of the competencies to meet expectations in all position-specific key performance to develop knowledge and understanding about the history traditions values family systems and artistic expression of groups served as well as uses appropriate methodological approaches skills and techniques that reflect an understanding of culture.