Senior Partner Success Manager

Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.

As a Senior Partner Success Manager youll be the face and voice of Via for our partners both internally and this dynamic role youll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners trusted advisor by providing strategic guidance on operational go-to-market and product-related issues. Simultaneously you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partners service size and scope.

This is a remote-first role supporting Vias Central US market. Were open to candidates based in a wide range of locations across the country including Chicago and cities across Texas Michigan Ohio Colorado and beyond.

What Youll Do

• Own the success of transportation services across your partner portfolio serving as a primary point of contact for partner leadership and key stakeholders.
• Drive revenue growth across your portfolio by securing renewals expanding existing contracts and landing upsells through negotiations with senior stakeholders to grow the business year over year.
• Act as a trusted advisor to partners translating their needs into concrete service improvements and using Vias full platform to help them build better more effective transportation services.
• Analyze service performance data on a daily weekly and long-term basis turning complex datasets into clear strategic decisions that improve quality efficiency and growth.
• Advocate internally for your partners working cross-functionally to champion new products and capabilities that expand the size and scope of their services.

Who You Are

• You have 6 years of relevant work experience including experience working directly with clients.
• Youre a natural relationship builder who stays calm and collected when facing a crisis or criticism and celebrates your partners successes with them.
• Youre quantitatively inclined and data savvy. You may not be a Tableau expert but you enjoy drawing quick insightful conclusions from complex datasets asking critical questions and turning raw numbers into simple actionable recommendations.
• Youre a reliable motivated self-starter with a strong growth mindset.
• You enjoy fast-paced environments arent deterred by setbacks or pivots and thrive in roles that require a high degree of responsibility.
• Youre an excellent team player and a meaningful individual contributor. You enjoy mentoring others see success as a team effort and like working with people across the organization.
• Youre comfortable with frequent travel and excited to connect with partners face-to-face.

What We Offer:

• Base salary range: $145000-$165000 determined by experience knowledge and skills. Total compensation also includes variable pay and equity.
• Comprehensive health coverage with low-cost dental and vision plans.
• A 401(k) with a generous company match and vesting.
• Fully paid parental leave for new parents with extended leave options.
• Additional benefits (mental health pet insurance and other wellness perks).
• 20 days of paid time off (PTO) annually.

Were Via and we build technology that changes the way the world moves. Were driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs healthcare and education. With our best in class suite of products we make transit thrive.

Our teams of world-class engineers data-scientists product managers operations specialists marketers transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012 Via builds solutions to digitize automate and enable data-driven decision making for entire transportation networks; fixed-route buses microtransit paratransit school buses autonomous vehicles and more.

If youre excited to be at the forefront of modernizing the future of transportation are up for solving tough problems and willing to become/already are a transit nerd we are the place for you. Even if your past experience doesnt align perfectly with every qualification in the job description for this role we encourage you to apply. You may be just the right candidate for this or other opportunities.

Ready to join the ride

Via is an equal opportunity employer.