Senior Mobility Engineer

Client Suitability Eligibility

About Aretum

Aretum is a mission-driven organization committed to delivering innovative technology-enabled solutions to our customers across defense civilian and homeland security sectors. Our teams work at the intersection of strategy technology and transformation helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration inclusion and professional growth are at the forefront.

Job Summary

Aretum is seeking a Senior Mobility Engineer to provide full-time administration and operational support for enterprise mobility systems and applications. This role will support the Unified Endpoint Management (UEM) team by maintaining mobile platforms resolving technical issues strengthening configuration and security practices and improving the user experience across a diverse enterprise environment. The position requires hands-on expertise with Workspace ONE UEM and Windows Server administration as well as availability to participate in flexible scheduling and 24x7 on-call support.

Due to the nature of our work as a federal consulting organization employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.

Responsibilities

• Provide technical support for mobile device mobility platform and application issues through the ticketing system telephone and email.
• Administer support and maintain enterprise mobility systems and applications including Workspace ONE UEM.
• Coordinate and assist with the installation configuration deployment and maintenance of mobile platform software hardware and devices for internal teams remote employees vendors and contractors.
• Troubleshoot complex mobility and endpoint issues identify root causes and implement timely resolutions or escalations.
• Support Windows Server 2019 or later environments including server administration vulnerability remediation and security patching.
• Perform configuration management activities and maintain accurate technical operational and system documentation.
• Assist with the development and improvement of IT procedures that increase efficiency enhance workflow strengthen security and improve customer satisfaction.
• Collaborate with senior staff organizational stakeholders internal systems administrators and non-technical users to communicate technical information clearly and effectively.
• Participate in flexible scheduling and 24x7 on-call technical support rotations as required.
• Support continuous improvement initiatives related to mobility architecture device management platform reliability and service delivery.

• Four or more years of operations support experience with Windows Server 2019 or later.
• Four or more years of operations support experience with the Workspace ONE UEM mobile device management platform.
• Hands-on experience with Windows Server administration management vulnerability remediation and patching.
• Demonstrated experience providing enterprise technical support for mobile devices mobility platforms and related applications.
• Experience performing configuration management and developing technical and operational documentation.
• Ability to troubleshoot technical issues and communicate solutions to both technical and non-technical audiences.
• Ability to work a flexible schedule and participate in a 24x7 on-call technical support rotation.
• Strong written and verbal communication skills including the ability to engage with senior staff stakeholders systems administrators vendors contractors and end users.

Preferred Qualifications

• Five or more years of experience supporting the design and implementation of mobile device management solutions in an enterprise environment.
• Experience with Workspace ONE Access.
• Experience supporting Microsoft Office 365 applications.
• Experience with Microsoft Active Directory.
• Additional experience with enterprise mobility architecture access management endpoint security or device lifecycle management.

Travel Requirements

Travel may be required based on client or project needs. Any anticipated travel will be communicated in advance.

EEO Statement

Aretum is committed to fostering a workplace rooted in excellence integrity and equal opportunity for all. We adhere to merit-based hiring practices ensuring that all employment decisions are made based on qualifications skills and ability to perform the job without preference or consideration of factors unrelated to job performance.

As an Equal Opportunity Employer Aretumcomplies withall applicable federal state and local employment laws.

We are proud to support our nations veterans and military familiesprovidingcareer opportunities that honor their service and experience.

If you require reasonable accommodation during the hiring process due to a disability pleasecontactforassistance.

Equal Opportunity Employer/Veterans/Disabled

U.S. Work Authorization

This position requires authorization to work in the United States. Additional citizenship residency clearance or suitability requirements may apply based on federal client requirements.

• Health Care Plan (Medical Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic Voluntary & AD&D)
• Paid Time Off
• Family Leave (Maternity Paternity)
• Short Term & Long-Term Disability
• Training & Development

Required Experience:

Senior IC