Senior Mid-Market Implementation Manager

• Own end-to-end onboarding for a portfolio of mid-market and multi-property clients from kickoff through go-live and initial adoption running several deployments in parallel without letting timelines slip.
• Scope configure and deploy Canarys full product suite to each propertys operational setup including complex non-standard configurations across hotel groups and portfolios.
• Lead integrations to customer systems (PMS payment and other third-party platforms): scope technical requirements coordinate internal technical teams and outside vendors and keep the project moving when integrations are delayed or complex.
• Establish mutual success criteria and a joint deployment plan with the customer up front then drive product adoption to ensure those goals are measurably met.
• Manage senior and multi-stakeholder relationships- navigate pushback reset expectations resolve escalations and maintain trust and momentum toward go-live.
• Identify and drive expansion opportunities during onboarding partnering with Sales and Customer Success to grow the relationship beyond the initial deployment.
• Coordinate cross-functionally (Product Support Engineering Sales CS) to unblock issues and deliver a seamless customer experience in a resource-constrained environment.
• Track milestones risks and portfolio health in internal systems; forecast go-live timing and flag at-risk deployments early.
• Partner with Customer Success Managers to ensure a clean handoff into long-term account management.
• Contribute to and improve mid-market onboarding playbooks best practices and tooling; help mentor and raise the bar for the broader Implementation team.

• Bachelors degree (BS/BA).
• 2-3 years of proven experience in account management or customer success preferably within a B2B SaaS environment.
• Excellent communication abilities and presentation skills capable of building trust and rapport with diverse stakeholders
• Proven track record managing a portfolio of concurrent implementations and delivering to go-live on time.
• Charisma consultative mindset: sets success criteria up front drives adoption and spots expansion opportunities.
• Ability to manage multiple accounts simultaneously and prioritize tasks effectively.
• Collaborative nature adept at working with cross-functional teams including Product Marketing Sales and Operations
• Proficiency with technology and adaptability to dynamic environments
• Hands-on experience scoping and managing third-party systems and coordinating technical teams and external vendors
• Highly organized and rigorous about time management and prioritization across competing deadlines.
• Hospitality and/or travel tech experience a plus.

Target cash compensation ranges from $104000 - $127000 including a fixed annual salary and a performance-based bonus paid quarterly.

This role also includes a stock option grant subject to board approval.

Actual compensation will be commensurate with the candidates skill level experience and specific work location.