Senior Microsoft Service Engineer

AgreeYa is a global Systems Integrator and is seeking an experienced Senior Microsoft Service Engineer to join its Technology team supporting the overall Microsoft technology ecosystem and corporate applications. The ideal candidate will have strong hands-on experience with Microsoft 365 Microsoft Defender Microsoft Entra ID Microsoft Purview and Microsoft Intune along with expertise in Microsoft cybersecurity identity and access management endpoint security device management incident response and Microsoft 365 administration. The role will be responsible for supporting the organizations Microsoft environment strengthening its cybersecurity posture troubleshooting enterprise systems and mentoring junior team members.

Job Title: Senior Microsoft Service Engineer
Project Location: Indianapolis Indiana

Job Description:
The Senior Microsoft Service Engineer is a senior-level position responsible for supporting the overall technology ecosystem for the organization. The scope of this role includes Microsoft technologies and other corporate software applications with a primary focus on Microsoft. This role leads the organizations cybersecurity efforts within the Microsoft environment including security strategy configuration monitoring and incident response across Microsoft 365 (E3 and E5 licensing) Microsoft Defender Microsoft Entra ID Microsoft Purview and Microsoft Intune.

Core responsibilities include the configuration maintenance and troubleshooting of the Microsoft systems leveraged by the organization including Exchange Online SharePoint OneDrive Teams and Power Automate. This role owns the monitoring of the organizations cybersecurity posture within the Microsoft ecosystem and leads the response to security events and incidents. Due to the senior nature of this role there is a strong expectation of mentorship of junior members of the team.

This role will also support the organization in a general technical capacity including hands-on desktop support and other technical duties as the individuals skills and the needs of the business allow. This is a growth role and should be seen as such.

This individual must be able to work a flexible schedule including some evenings weekends and holidays and must have the ability to work under pressure and meet deadlines.

Essential duties and responsibilities:

• Include the following. Other duties may be assigned.
• Lead the organizations cybersecurity strategy and day-to-day security operations within the Microsoft environment including monitoring the companys security posture triaging and investigating alerts and leading the response to security events and incidents.
• Configure and manage company security using the Microsoft Defender suite (Defender for Office 365 Defender for Endpoint Defender for Cloud Apps Defender for Identity) and Microsoft Purview including:
• Data Loss Prevention (DLP) policies and sensitivity labels
• Exchange Online mail flow (transport) rules and anti-phishing/anti-spam policies
• Microsoft Entra ID security including Conditional Access multifactor and phishing-resistant authentication (FIDO2/passkeys) and identity protection
• Leverage Microsoft Defender for Endpoint to manage Endpoint Detection and Response (EDR) for company devices investigate and respond to alerts and ensure devices are patched monthly and in response to zero-day vulnerabilities.
• Manage user accounts groups and licensing through the Microsoft 365 Admin Center Microsoft Entra admin center and Exchange Admin Center.
• Configure and manage Microsoft Teams OneDrive SharePoint and Outlook to support the organizations overall collaboration.
• Leverage Microsoft Intune and Microsoft Entra ID to configure and manage company devices applications and user profile settings including device configuration and compliance profiles Windows Autopilot Windows and application update policies and company-specific security baselines.
• Act as the primary contact between Microsoft and the organizations third-party security monitoring/managed detection and response (MDR) partner.
• Compile interpret and present Microsoft security audit data Secure Score and security posture reporting to Technology leadership.
• Mentor junior members of the Technology team on Microsoft administration and security best practices.

About AgreeYa:
AgreeYa is a global systems integrator delivering a competitive advantage for its customers through software solutions and services. Established in 1999 AgreeYa is headquartered in Folsom California with a global footprint and a team of more than 1800 professionals across offices. AgreeYa works with 550 organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom Banking Financial Services & Insurance Healthcare Utility & Energy Technology Public Sector Pharma & Biotech Retail Client and others. Please visit us at for more information.

Equal Opportunity:
AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion gender identity sexual orientation national origin disability veteran status or other protected characteristics. Visit our website at to learn about our Career & Culture.