Senior Marketing Manager

You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn grow and thrive. At Verizon we power and empower how people live work and play by connecting them to what brings them joy. We do what we love driving innovation creativity and impact in the world. Our V Team is a community of people who anticipate lead and believe that listening is where learning crisis and in celebration we come together lifting our communities and building trust in how we show up everywhere & always. Want in Join the #VTeamLife.

What youll be doing...

The Senior Manager Churn Activation and Orchestration will be a member of the Base Marketing team executing the Defend activation and orchestration work across the VBG organization. Reporting directly to the Associate Director Defend Orchestration this individual will be responsible for executing on the base churn program strategy for small and medium businesses global enterprises and public sector customers.

The Senior Manager will operate as a key technical advisor to CRM initiatives leading and managing relationships across multiple working teams including but not limited to: Marketing Customer Experience Care Martech Digital and AI groups.

Responsibilities:

• Execution & Technical Advisor: Serve as the technical advisor to CRM initiatives and lead the execution of VBG retention strategies into live functional customer treatments. Responsible for the end-to-end save journey work and orchestration of Defend programs across all rep-facing and customer-facing systems bridging the gap between a marketing idea and a functioning action in the field.
• Systems & Strategy Activation: Act as a technical-marketing hybrid responsible for the day-to-day activation of churn-reduction strategies and the precise configuration of offers and save actions within VBGs digital and rep-facing systems.
• Multi-Project & Omni-Channel Synchronization: Simultaneously manage multiple projects to coordinate the seamless launch of campaigns across CRM Digital Sales Telesales and Care. Ensure that a Save action initiated in a digital portal is visible and consistent if the customer moves to a live rep.
• Troubleshooting & Rapid Response: Serve as the first line of defense for execution errors. Build maintain and drive customer journey work for save treatments aligned to churn/defend programs. Monitor live performance to identify system breaks or offer misfires leading immediate triage to minimize customer friction using AI tech and data.
• Cross-Functional Relationship Management: Manage relationships across multiple working teams as the boots on the ground contact for Marketing CX and Care teams lighting up process and flow optimizations.

What were looking for...

The ideal candidate is a results-oriented and highly motivated leader who excels at synthesizing complex data into actionable insights while fostering a culture of critical thinking and efficient execution. As a big-vision thinker you possess the unique ability to distill ambitious plans into clear workstreams and roadmap actions navigating complex organizational landscapes to gain executive alignment and drive program timelines with precision. You serve as a trusted technical advisor across cross-functional teams managing complex projects and cross-team relationships while elevating financial rigor and business casing to ensure end-to-end program effectiveness and optimized outcomes. Furthermore you are dedicated to building high-performing cross-functional environments rooted in constructive feedback and creative independence ensuring that strategic goals are met through both technical excellence and strong interpersonal leadership.

Youll need to have:

• Bachelors degree or four or more years of work experience.
• Six or more years of relevant experience required demonstrated through one or a combination of work and/or military experience or specialized training.
• Six or more years of experience in marketing operations CRM execution or churn management with a proven track record of launching live customer treatments in a fast-paced environment.
• Deep understanding of key CRM and Sales platforms and systems (i.e. Adobe Salesforce Pega and POS systems).
• Proven experience managing multiple complex projects simultaneously and leading relationships across multi-functional teams.
• Experience serving as a technical advisor or strategist for CRM and martech initiatives.
• Experience working with marketing research research strategy or consumer research methodologies.

Even better if you have one or more of the following:

• A Masters degree in Business Administration Finance Marketing or Analytics.
• Understanding of direct marketing and Sales best practices across key tactics (Email Direct Mail SMS Digital Outbound etc).
• Strong understanding of customer analytics and campaign success measures.
• Ability to translate complex technical ideas and express them in concise simple-to-understand ways.
• Ability to work under pressure in a fast-paced environment and multitask across projects seamlessly.
• Comfortable with continuously changing priorities.
• Strong analytical problem-solving and planning skills.
• Ability to interface with executive and C-suite leadership to develop and represent work.

If this role sounds like a fit for you we encourage you to apply even if you dont meet every even better qualification listed above.

In this hybrid role youll have a defined work location that includes working from home and a minimum of three days per week in the office which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

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Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefit options including: medical dental vision short and long term disability basic life insurance supplemental life insurance AD&D insurance identity theft protection pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan up to 8 company paid holidays per year and up to 6 personal days per year paid parental leave adoption assistance and tuition assistance plus other incentives weve got you covered with our award-winning total rewards package. Depending on the role employees have the opportunity to receive compensation in the form of premium pay such as overtime shift differential holiday pay allowances etc. Newly hired employees receive up to 15 days of vacation per year which grows with additional service. For part-timers your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $105000.00 - $201000.00.

The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $115500.00 - $201000.00.

The annual salary range for the Maryland location(s) listed on this job requisition based on a full-time schedule is: $115500.00 - $201000.00.

The annual salary range for the New York location(s) listed on this job requisition based on a full-time schedule is: $115500.00 - $201000.00.