Senior Manager Training Operations

About the Company

Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Companys brands: Budget Blinds The Tailored Closet Premier Garage LightSpeed Restoration Kitchen Tune-Up Bath Tune-Up Two Maids and Bark & Mane are consistently rated at the top of their categories and supported by more than 2400 franchise territories in the U.S. and Canada.

Home Franchise Concepts is a subsidiary of JM Family Enterprises a family-owned professionally managed diversified automotive company.

A few of the Companys many Accolades and Awards

• Entrepreneurs Franchise 500
• Entrepreneurs Franchise 500 Best in Category
• Entrepreneurs Top Low-Cost Franchise
• Entrepreneurs Top New & Emerging Franchises
• Entrepreneurs Top Home-based Franchises
• Entrepreneurs Top 100 Global Franchises

You can learn more about Home Franchise Concepts on ourCareers page.

Job Summary

The Senior Manager of Training will lead the Shared Services Training team and oversee the development and delivery of training solutions that support multiple franchise brands. This role serves as the primary liaison between the Shared Services Training team and brand operations and training leaders ensuring training priorities production needs and deliverables are clearly defined and successfully executed.

This leader will manage multiple complex projects establish clear processes and accountability and ensure training initiatives are delivered on time and aligned with business and brand objectives. The role will also be responsible for developing the capabilities of the training team through coaching professional development and ongoing performance management.

The ideal candidate is a hands-on learning leader with deep expertise in adult learning franchising instructional design and project management. This individual must be equally comfortable setting strategy managing stakeholder relationships developing team members and stepping in to support course development or special projects when needed.

Duties/Responsibilities

Training Leadership and Strategy

• Lead the Shared Services Training team responsible for supporting training initiatives across multiple franchise brands.
• Partner with brand operations and training leaders to understand business priorities identify training needs and develop scalable learning solutions.
• Translate business and operational needs into clear training strategies project plans and deliverables.
• Ensure training programs support franchise owners their team members and brand-level performance objectives.
• Promote consistent training standards while allowing for appropriate customization based on each brands needs.
• Serve as a subject matter expert and trusted advisor on adult learning instructional design training delivery and franchise education.

Stakeholder and Brand Partnership

• Serve as the primary liaison between the Shared Services Training team and brand operations training and functional leaders.
• Facilitate planning conversations to define project scope objectives timelines responsibilities and expected outcomes.
• Maintain strong working relationships across multiple brands and functions while balancing competing priorities.
• Communicate project status risks resource needs and timeline changes clearly and proactively.
• Set appropriate expectations with stakeholders and ensure alignment before projects move into development.

Project and Production Management

• Manage a portfolio of simultaneous and complex training projects from intake through launch and evaluation.
• Develop detailed project plans production schedules milestones and accountability measures.
• Prioritize projects based on business impact urgency resource availability and strategic importance.
• Assign work across the training team and ensure responsibilities and deadlines are clearly understood.
• Monitor progress and hold team members and stakeholders accountable for meeting agreed-upon deadlines.
• Identify potential project risks or barriers early and develop solutions to keep work moving forward.
• Establish and maintain effective training intake development review approval and launch processes.
• Ensure training materials are accurate engaging brand-aligned and delivered according to established quality standards.

Team Leadership and Development

• Lead coach and develop a team of training and instructional design professionals.
• Set clear goals performance expectations and measures of success for individual team members and the department.
• Provide regular feedback coaching and professional development opportunities.
• Build team capabilities in instructional design technology facilitation project management consulting and stakeholder management.
• Create an environment that promotes collaboration accountability creativity and continuous improvement.
• Support career development and succession planning within the training team.
• Balance leadership responsibilities with a hands-on approach contributing directly to projects when additional support is needed.

Learning Design and Technology

• Apply adult learning principles and instructional design best practices to the development of instructor-led virtual digital and blended learning experiences.
• Provide guidance and quality assurance for e-learning modules facilitator guides participant materials job aids videos and performance support tools.
• Oversee the effective use of learning management systems course-authoring platforms and design tools.
• Support LMS administration course organization reporting learner assignments and platform optimization as needed.
• Use tools such as Articulate 360 Canva and other learning technologies to create or enhance professional training materials.
• Evaluate new tools technologies and learning approaches that can improve accessibility engagement scalability and learner outcomes.

Continuous Improvement and Special Projects

• Evaluate training effectiveness through learner feedback stakeholder feedback completion data assessments and business performance indicators.
• Use data and feedback to recommend improvements to programs processes and learning experiences.
• Support enterprise-wide initiatives and special projects that require training communication change management or project leadership expertise.
• Identify opportunities to simplify standardize and scale training across the franchise system.
• Stay current on trends and best practices in adult learning franchising instructional design training technology and project management.

Required Qualifications

• Bachelors degree in instructional design education organizational development business communications or a related field or equivalent professional experience.
• 7 or more years of experience in learning and development training instructional design or a related field.
• 5 or more years of experience leading coaching or managing a training or instructional design team.
• Demonstrated experience managing multiple complex projects with competing priorities and deadlines.
• Strong expertise in adult learning principles instructional design and learning program development.
• Experience working within a franchise organization multi-brand company field-based operation or similarly complex business environment.
• Strong project management skills including project planning prioritization stakeholder communication risk management and deadline accountability.
• Experience partnering with senior leaders operations teams subject matter experts and cross-functional stakeholders.
• Proficiency with learning management systems and digital learning platforms.
• Proficiency with Articulate 360 including Storyline and Rise Canva Microsoft Office and related course-development tools.
• Strong written verbal presentation facilitation and consulting skills.
• Ability to translate complex operational information into clear practical and engaging learning experiences.

Preferred Qualifications

• Experience leading a shared services or centralized training function supporting multiple brands or business units.
• Project management certification or formal project management training.
• Experience with change management performance consulting and organizational development.
• Experience developing training for franchise owners field leaders sales teams operational teams or frontline employees.
• Experience establishing training governance intake processes service-level expectations or production workflows.
• Experience measuring the business impact and effectiveness of training programs.
• Masters degree in instructional design adult education organizational development business or a related discipline.

Leadership Competencies

• Strategic and systems-oriented thinker.
• Strong relationship builder and trusted business partner.
• Highly organized with exceptional attention to detail.
• Able to manage ambiguity and competing priorities.
• Comfortable holding others accountable while maintaining positive relationships.
• Collaborative approachable and service-oriented.
• Strong coach who develops both skills and confidence in others.
• Proactive communicator who identifies risks and solutions early.
• Able to move comfortably between strategic leadership and hands-on execution.
• Committed to quality continuous improvement and delivering measurable business results.
  

Physical & Workplace Requirements:

• Light-duty work environment primarily office-based with minimal physical exertion.â
• Ability to sit for extended periods while working on a computer.â
• Occasional standing or walking for presentations or facilitation.â
• Ability to lift and carry up to 25 lbs occasionally.â
• Hybrid model Work from the office on Tues/Wed/Thurs and from home on Mon/Fri.â
• Travel Requirements: Up to 15% annually

To perform this job successfully an individual must be able to perform each essential job function satisfactorily. The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Home Franchise Concepts we offer a highly competitive benefits package designed to support you and your family. Our offerings include medical dental and vision insurance Flexible Spending Accounts (FSAs) Health Savings Accounts (HSAs) and supplemental life insurance. Associates are also eligible for an annual discretionary bonus and can participate in our 401(k) retirement plan which includes matching contributions equal to 100% of the first three percent of eligible compensation contributed and 50% of the next two addition we provide 10 paid holidays 8 paid hours for associates to volunteer in their community and open time off to support work-life balance. During the interview process our Talent team will be happy to share more details about our benefits and career development opportunities.

HOME FRANCHISE CONCEPTS IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Home Franchise Concepts is an Equal Employment Opportunity employer. We are committed to recruiting hiring retaining and promoting qualified associates without regard to age race religion color gender sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity gender expression mental or physical disability national origin marital status citizenship military status genetic information veteran status or any other characteristic protected by federal state provincial or local law.

DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process please contact HFCs Talent Acquisition department at for assistance. If you have an accommodation request for one of our recruiting events please notify us at least 72 hours prior so that we may provide assistance.

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Required Experience:

Senior Manager