Senior Manager, Technical Program Management

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint were looking for passionate people to join our mission. If youre ready to help the worlds best companies optimize their digital applications we invite you to explore a career with us!

Your opportunity

We are seeking a dynamic and strategic Senior Manager Technical Program Management to lead scale and inspire a high-performing team of Technical Program Managers dedicated to our Reliability Charter. In this role your team will have distinct ownership over reliability operational governance and Incident management. You will bridge the gap between complex technical execution and overarching business strategy driving the delivery of organizational OKRs. You are a seasoned leader who thrives in ambiguous fast-paced environments optimizing operational frameworks to maximize information flow system resilience and speed to market with minimal overhead.

What youll do

• Drive Reliability & Governance: Deploy and equip a team of technical program managers to drive the achievement of organizational OKRswith a specific focus on reliability operational governance and risk mitigation by leading complex initiatives and optimizing team execution. Adjust the teams plans quickly in the face of changing priorities or system needs.
• Empower the Team: Manage and coach technical program managers to ensure success in their roles. Strive to continually increase the teams overall technical program management bench strength. Drive accountability for high performance.
• Optimize Frameworks: Implement operational governance frameworks that incur the least amount of overhead while maximizing information flow incident response efficiency and support for the home organizations goals. Anchor teams in best practices for rapid delivery and system stability with transparency for leadership.
• Lead from the Front: Act as a Principal Program Manager on especially challenging problems such as major incidents or complex risk management scenarios. Work with leaders across the company to drive key trade-off decisions. Identify gaps and risks in execution. Take decisive action in ambiguous situations.
• Foster Collaboration: Build strong relationships with partnered Directors VPs and other leaders across the company to promote successful execution against reliability goals. Lead the team in partnering closely with cross-functional counterparts in engineering sales marketing finance customer success and support to launch new highly resilient capabilities.

This role requires

• Proven background in Incident Management including establishing scaling or leading incident response and operational governance protocols.
• BS/BA degree applicable certification or equivalent related experience required.
• 10 years of demonstrated experience in technical program management engineering or related fields.
• 4-6 years of people management experience is desirable.

Bonus points if you have

• ITIL Certification
• Aptitude for driving toward measurable outcomes and results. Comfortable with the challenging and experimental nature of work.
• Strong communicator and executive presence. Proven ability to influence without organizational power.
• Determined self-starter with the wisdom to know when to collaborate to achieve your goals and strong experience building trust relationships across an organization with teammates at all levels. Highly successful at assembling and leading cross-functional teams.
• Working technical proficiency. Deep understanding of the SDLC engineering standards and architectural risk management.
• Able to navigate organizational issues (getting to agreements between different teams without assistance)

Please note that visa sponsorship is not available for this position.

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Fostering a diverse welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities and recognize the different paths they took to reach us including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. Were looking for people who feel connected to our mission and values not just candidates who check off all the boxes.

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We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success including fully office-based fully remote or hybrid.

Our hiring process

In compliance with applicable law all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including but not limited to theSan Francisco Fair Chance Ordinance.

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Senior Manager