Senior Manager, Talent Programs & AI Operations

About ServiceNow

It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8100 customers including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organisations to find smarter faster and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Team

The Talent Management and Succession Planning Centre of Excellence sits within Global People and is responsible for designing and delivering the programs that develop ServiceNows most critical talent. We work across leadership development executive readiness assessment and internal mobility - translating business strategy into talent action at pace. We hold ourselves to an exceptionally high bar and work closely with senior business and HR leaders across the organization.

The Role

This role owns the operating model behind ServiceNows executive succession and talent development programs - designing how they operate scale and continuously improve. You will redesign workflows using AI establish governance and lead the operational delivery of multiple executive talent initiatives across coaching leadership development succession and executive onboarding.

Working across multiple concurrent priorities you will translate strategic objectives into operational plans executive insights and program experiences.

This role is suited to someone who thrives in ambiguity thinks in systems and enjoys building AI scalable ways of working.

What You Get To Do In This Role

• Design and continuously improve AI-enabled operating models that support executive succession and talent management using automation governance workflow design and capacity planning to improve efficiency and scalability. 
• Lead the operational delivery of executive programs managing end-to-end program operations including executive evaluations development pathways reporting and program governance. 
• Translate complex talent data into executive insights developing dashboards readiness tracking program analytics and executive-ready recommendations that support succession decisions and continuous program improvement.
• Manage strategic capability partners and vendors including executive coaching assessment and leadership development providers ensuring strong governance budget management quality and measurable business outcomes. 
• Provide strategic talent operations support across executive talent initiatives including executive onboarding internal mobility operating processes and high-quality executive materials.
• Drive portfolio governance across multiple executive talent initiatives managing priorities dependencies risks capacity and delivery to ensure programs execute with consistency and operational excellence.

What Were Looking For

AI Mindset- Experience in leveraging and critically evaluating AI integration into work processes decision-making and problem-solving. This includes using AI-powered tools automating workflows analyzing AI-driven insights and exploring AIs potential impact on business processes.

Strategic Thinking - Ability to receive an open-ended brief and produce a structured insight-led plan with clear options and a point-of-view recommendation. Works backwards from outcomes thinks in trade-offs and operates confidently without complete information.

Project & Execution Rigor - Proven ability to break strategy into sequenced time-bound workstreams and drive them to completion. Manages dependencies proactively flags risks early and maintains momentum across multiple priorities simultaneously.

Program Design - Experience designing blended development offers for senior or executive populations spanning coaching cohort learning experiential development and formal program. Anchors design in business need and measurable outcomes.

Structured Communication - Strong written and verbal communicator who produces clean executive-ready output. Builds plans and recommendations that senior leaders can read act on and trust.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.

Essential

• 6 years of experience in consulting program management talent management or a related operational function.
• Track record of program management discipline - structured approach to planning dependency management risk escalation and delivery on fixed cadences.
• Demonstrated AI-first mindset with hands-on tooling experience.

Preferred

• Experience in a high-growth technology or SaaS environment.
• Proven ability to produce executive-ready written output and present confidently to C-suite level stakeholders.

What We Offer

• Executive-level visibility and impact.
• A dynamic collaborative environment.
• Competitive compensation and benefits.
• Opportunities for growth across the organization.

JV20

For positions in this location we offer a base pay of $139900 - $244800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time