Senior Manager Strategic Operations

MCAPS-Core accelerates customer outcomes and business growth. By uniting product engineering marketing sales customer success and partners around a common customer mission we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution we win competitively capture market share and scale repeatable growth motions. We differentiate through value creation - delivering world-class AI-powered customer experiences that accelerate adoption strengthen loyalty and create sustainable competitive advantage driving growth that outpaces the market.

The Customer & Commercial Success (CCS) organization an organization within MCAPS-Core is the connected engine that turns Microsofts commercial strategy into execution at scale making it simpler and faster for the field to win for every customer in every segment region and role. The organization brings together planning landing execution excellence services portfolio and delivery and field activation across ATU STU and CSU to accelerate customer value drive growth and strengthen the end-to-end experience across every customer moment.
Microsofts Global Strategy & Operations (GSO) team turns strategy into execution for the Core commercial organization. The pace and complexity of the business demand disciplined operating rhythms that keep senior leaders aligned on the most important priorities surface insights and blockers early and drive measurable progress against commitments month over month.
As part of Microsoft Customer and Partner Solutions Core (MCAPS-Core) and the Customer & Commercial Success organization GSO owns the rhythm of the commercial business including the Commercial Business Overview (CBO) Cohorts and the Core organizations operating cadence and serves as a connective interface across regional SE&O leadership the Commercial Solution Areas (CSA) and the field.
Operating as a high-influence individual contributor the Senior Manager Strategic Operations leads the operations and execution of the Core organizations most critical business rhythms from the organization-wide rhythm of business to the executive-level Commercial Business Overview while orchestrating cross-organization alignment with regional leads and helping govern strategic sales investments. You bring structure to ambiguity prepare senior leaders to make decisions and drive follow-through across many teams you do not own.

The responsibilities below span the full scope of the teams work and may be allocated flexibly across business priorities.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Shape and evolve the Core organizations executive operating model keeping leadership focus aligned to the highest-impact business priorities.
• Drive governance that translates strategic objectives into measurable execution and clear accountability across the organization.
• Partner with senior leaders to surface emerging opportunities business risks and cross-organizational dependencies early through the operating cadence.
• Establish scalable frameworks that strengthen transparency decision-making and cross-functional alignment across business priorities.
• Convert executive discussions into outcomes by driving clarity on ownership commitments and organizational follow-through.

• Serve as a strategic interface between Core Strategy & Operations and regional SE&O leadership keeping priorities initiatives and business objectives aligned globally.
• Build mechanisms for continuous feedback between corporate and regional stakeholders to improve execution quality and responsiveness.
• Drive consistency across strategy planning and execution teams in priorities messaging and delivery against objectives.
• Foster collaboration that accelerates adoption of key initiatives and strengthens organizational effectiveness.

• Identify where cadence tooling or process can be simplified or automated to reduce overhead and raise the quality of decisions.
• Set and share the standards tools and mechanisms that make the organizations business rhythms repeatable and scalable.
• Role-model early adoption of new capabilities including AI to raise the bar on how strategic operations are run.

Business Strategy IC4 - The typical base pay range for this role across the U.S. is USD $106400 - $203600 per year. There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $137600 - $222600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

IC