Senior Manager, Software Engineering

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Our STaaS (Storage-as-a-Service) NoSQL & Blob platform team sits within Cloud & Production Engineering and partners closely with Intelligent Agreement Management (IAM) Product & Technology (P&T) DTS and PLG. The team builds and operates the foundational NoSQL and object storage platforms that power Docusigns global agreement workflows spanning Azure (Cosmos DB Blob Storage GovCloud) Google Cloud (Firestore GCS) and emerging multi-cloud capabilities. We hire people with a broad set of skills who want to work on platform solutions at scale while ensuring world-class reliability security and cost efficiency for our storage and data platforms. Docusign is looking for a Senior Engineering Manager to lead our NoSQL & Blob STaaS platform team. This role owns the strategy delivery and operations of our core NoSQL and blob storage services including availability performance security and cost optimization across Azure and Google Cloud. You will lead a high-impact engineering team responsible for: Defining and delivering multi-cloud storage abstractions and APIs that decouple product teams from specific cloud substrates. Owning SLOs incident response and RCAs for our NoSQL and blob platforms in partnership with SRE security and compliance. Driving deprecations and migrations (for example legacy Cassandra MongoDB or Cosmos DB patterns) to modern governed platform offerings. Establishing strong partnerships with Microsoft and Google for roadmap alignment capacity planning and joint incident management.

This position is a people manager role reporting to the Senior Director Engineering.

Responsibility

• Build and lead a sustainable high-performing engineering team through hiring coaching retention and thoughtful organizational design

• Define and execute a multi-year strategy for NoSQL & Blob STaaS that balances operational excellence (SLOs incidents DR cost) with platform roadmap (APIs abstractions deprecations migrations)

• Own the reliability availability and performance of our NoSQL and blob platforms

• Partner with architecture security and compliance to define and enforce guardrails

• Lead platform initiatives that reduce risk and cost

• Collaborate with partner teams (product engineering SRE finance security and vendor partners)

• Manage the engineering lifecycle for the team

• Conduct design and code reviews and raise the technical bar for distributed storage systems

• Ensure high-quality engineering practices including testing automation observability and capacity planning

• Define and track engineering KPIs (for example incident counts MTTR SLO adherence cost efficiency) and drive continuous improvement

• Create a culture of learning experimentation and ownership that encourages engineers to tackle hard problems in distributed systems storage and multi-cloud infrastructure

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

Basic

• BS or MS in Computer Science Computer Engineering or a related technical field or equivalent practical experience

• 10 years of hands-on software engineering experience building large-scale highly available distributed systems or data platforms

• 5 years of experience as an engineering manager leading backend infrastructure or platform teams

• Experience designing or operating NoSQL and/or blob storage systems (for example Cosmos DB Cassandra Firestore DynamoDB Azure Blob GCS S3 or equivalents)

• Experience with cloud infrastructure (Azure and/or Google Cloud) containers (Docker) and orchestration platforms such as Kubernetes

• Experience in at least one modern programming language (for example C# Java Go or similar) and infrastructure-as-code and automation

• Experience driving cross-team initiatives including incident management RCAs and systemic reliability improvements

Preferred

• Deep expertise in public cloud storage and data platforms especially Azure (Cosmos DB Blob GovCloud) and Google Cloud (Firestore GCS)

• Experience building or owning platform abstractions that decouple application teams from specific cloud providers (for example internal APIs SDKs or storage gateways)

• Experience with cost optimization for storage and data platforms including lifecycle management archival strategies and capacity planning

• Familiarity with security and compliance requirements for data at scale (for example encryption key management network isolation and governance in regulated environments)

• Experience leading teams responsible for mission-critical services with 24x7 availability including on-call programs and SRE practices

• Working knowledge of DevOps practices and tooling (for example CI/CD observability stacks configuration management)

• Experience working with or within large platform organizations and with cloud vendors on joint roadmap and incident efforts

• A track record of building inclusive high-trust teams and mentoring engineering leaders

• Excellent communication and collaboration skills with a track record of partnering with product operations and leadership stakeholders

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.

Based on applicable legislation the below details pay ranges in the following locations:

Washington Maryland New Jersey and New York (including NYC metro area): $178900.00 - $262825.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.

Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.

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