Senior Manager, Service Now Platform

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile efficient resilient and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users devices and applications in any location. Distributed across 160 public exchanges globally and thousands of private exchanges at the edge the SASE-based Zero Trust Exchange is the worlds largest in-line cloud security platform.

We believe the future of work is Human AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the worlds hardest security challenges. Driven by deep customer obsession we are committed to the mission outcome and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration trust through outcomes and impact and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era Join us at Zscaler.

Role

We are looking for a Senior Manager Service Now Platform to join our team. This is a hybrid (San Jose CA) or remote role reporting to the Director IT Applications in the IT Corporate Apps this position you will lead the architecture engineering excellence and team development for our ServiceNow ecosystem while defining and executing the strategy to adopt cutting-edge AI capabilities that drive operational efficiency.

What youll do (Role Expectations)

• Establish and enforce strict out-of-the-box design standards reusable integration patterns and platform guardrails to minimize technical debt and ensure zero-disruption platform upgrades
• Define and execute the strategy for adopting modern ServiceNow AI capabilitiesincluding Now Assist Generative AI and AI Agentsto automate business processes and reduce operational overhead
• Drive a high-velocity development model utilizing Agile practices rapid prototyping and iterative sprint cycles to translate business strategy into fast MVP releases
• Build direct and mentor a high-performing team of ServiceNow developers technical leads and architects fostering a culture of continuous learning and accountability
• Modernize engineering practices by expanding Automated Test Framework coverage establishing CI/CD deployment pipelines and standardizing source control governance

Who You Are (Success Profile)

• You act like an owner operating with high integrity and navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who is energized by complex challenges and focused on delivering high-impact solutions.
• You are a high-trust collaborator who fosters team ambition and embraces constructive feedback with clarity and respect.
• You are customer-obsessed anchoring your decisions in solving real-world problems for internal and external partners.
• You are resilient and adaptable navigating change with composure and guiding your team through complexity with a steady hand.

What Were Looking for (Minimum Qualifications)

• Drive the evaluation deployment and scaling of ServiceNow AI capabilities including Now Assist AI Agents Virtual Agent and predictive workflows
• 10 years of hands-on ServiceNow architecture and development experience with deep proficiency in JavaScript APIs IntegrationHub and core platform suites
• 3 years managing direct reports including developers architects and QA engineers with a proven track record of establishing engineering quality standards
• Demonstrated experience driving modern engineering practices such as source control CI/CD pipelines automated testing and developer productivity standards
• Strong stakeholder management skills with a bias toward action translating business strategy into rapid MVP releases while managing technical debt

What Will Make You Stand Out (Preferred Qualifications)

• Deep expertise in designing modular scalable systems while favoring out-of-the-box functionality over custom code to ensure seamless platform upgrades
• Proven ability to accelerate release velocity using Agile methodologies automated testing frameworks and CI/CD pipelines
• Hands-on experience or clear architectural strategy for implementing ServiceNow Now Assist LLM integrations AI Agents or intelligent workflow automation

#LI-DY1 #ServiceNowLead

At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

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Zscaler complies with all applicable federal state and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.