Senior Manager Residential Operations

Talent Leadership & Results Lead coach and develop Manager(s) of Residential Operations and Direct Support Professionals to create an environment where individuals and teams can thrive. Partner with operational leaders human resources quality and nursing to support hiring onboarding mentoring training engagement recognition and accountability. Identify additional training and development needs for all staff as part of Quarterly Connections coaching in the moment for regular manager and team meetings and ensure follow-through on required trainings documentation staffing quality and compliance expectations. Identify barriers support resolution and help managers achieve strong employee engagement and operational results. Serve as an escalation resource for Managers DSPs Lead DSPs people supported parents and guardians when local leadership efforts are not successful. Demonstrate positive leadership behaviors and promote collaboration accountability transparency and continuous improvement. Program Leadership Ensure standard AbleLight operating procedures and applicable state local and federal requirements are implemented consistently across assigned homes. Monitor operational performance staffing training compliance documentation facilities/property needs and budget-related expectations within scope. Support preparation for and participation in state licensing surveys walk-throughs exit meetings corrective action plans and required responses. Partner with managers to ensure timely comprehensive and objective documentation in health information human resources and financial systems. Bring recommendations forward to improve quality processes employee experience and services for people supported. Person Centered Care and Services Support managers in delivering person-centered care and services aligned with ISP/PSP expectations and the needs of people strong communication and collaboration with people supported parents and guardians external providers nursing quality and operational Medicaid redeterminations renewals admissions and other required service documentation as the Director of Residential Operations with residential growth priorities balanced scorecard results and operational readiness within assigned above reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. Knowledge Skill and Abilities for Success in the RoleKnowledge: Theoretical or practical understanding of a subject acquired and increases through experience. Skills: Proficiencies developed through training practice or experience. Abilities: The level and quality of being able to do something improved with training and serving others giving & receiving feedback holding self & others collaboration listening skills conflict resolution and leveraging technology to the quality and continuous improvement of self and Values The Way We WorkMission FirstWe are called to support others to flourish and that deserves our full energy commitment and AbleLightWe are ONE TEAM working together to advance quality. We value collaboration accountability transparency and courage. Christian LoveWe are guided by our Christian Faith because all people have infinite value. We welcome and love every person we act with empathy grace dignity and Job QualificationsEducation:Bachelors degree in a related field or equivalent experience required/:Three to five years of previous experience in a work position volunteer/community role or educational setting focused on serving and helping others. Three or more years of leadership experience in a related field including experience leading supervisors managers or residential to be flexible on hours and residential settings in your local community to assist colleagues and those we serve.