Senior Manager, Global Standards & Compliance

JOB SUMMARY:

The Senior Manager Global Standards & Compliance provides global leadership for UDX standards requirements policies procedures documentation systems and associated governance programs. The role establishes scalable frameworks lifecycle processes and implementation strategies that ensure consistency compliance and alignment across Universal Destinations & Experiences (UDX). The position leads teams responsible for standards administration UDX Design Requirements program administration Standards & Procedures program administration new-destination documentation development publishing translation digital solutions AI-enabled tools and content management. The role drives program modernization and operational efficiencies that improve scalability reduce manual effort enhance consistency and strengthen support for expanding GSC and GSOA programs.

MAJOR RESPONSIBILITIES:

• Global Standards Requirements & Governance Programs:
  • Establishes and maintains scalable frameworks supporting UDX Design Requirements Global Policies GOPs SOPs standards and supporting documentation systems.
  • Oversees development review approval publication translation distribution retention change management and lifecycle processes.
  • Evaluates the impacts of proposed changes across destinations and projects to ensure alignment with safety operational legal and compliance objectives.
  • Leads administration and sustainment of standards and requirements programs supporting evolving business regulatory and operational needs.
  • Directs development and implementation of documentation programs for new destinations and ventures establishing structures workflows repositories publishing processes and long-term sustainment models before operational turnover.
• Cross-Destination Alignment & Enterprise Integration:
  • Partners with destination leadership project teams Universal Creative GSOA and destination safety Operations Revenue Operations Technical Services and other functional partners to align UDX and destination standards requirements policies and procedures.
  • Leads cross-functional efforts to identify and resolve conflicts gaps duplication and inconsistent practices across destinations.
  • Integrates governance and documentation requirements into destination development project delivery operational-readiness and sustainment activities.
  • Coordinates with new-destination project and operating teams to establish documentation ownership approval pathways support expectations and transition plans.
  • Communicates program requirements changes decisions and strategic initiatives to destination leadership and functional partners.
  • Communicates governance updates requirements and strategic initiatives to destination leadership and stakeholders.
• Team Leadership & Program Execution:
  • Leads and develops Exempt and Non-Exempt teams responsible for Standards & Procedures UDR administration documentation development and associated support teams.
  • Provides strategic direction succession planning resource allocation and Team Member development across GSC programs.
  • Establishes performance expectations service standards operating priorities and measurable productivity objectives supporting UDX GSOA and GSC goals.
  • Evaluates workload processes and resource utilization to identify opportunities for simplification automation cross-training and expanded support using existing resources.
  • Ensures teams provide high-quality consistent and responsive partner support while promoting collaboration knowledge sharing and continuous improvement.
• Digital Solutions AI & Technology Enablement:
  • Leads technology strategy and modernization for UDX Design Requirements Standards & Procedures policy publishing translation and documentation-management programs.
  • Identifies and implements AI-enabled tools automation workflow search translation and content-management solutions that reduce manual effort and improve quality accessibility consistency and compliance.
  • Develops scalable processes and digital capabilities that improve efficiency consistency accessibility and support for expanding GSC and GSOA programs.
  • Oversees administration and continuous improvement of repositories publishing platforms document-management systems and associated technologies.
  • Partners with GTI and functional partners to prioritize system enhancements and modernization initiatives based on measurable business value.
  • Monitors adoption effectiveness workload reduction cycle-time improvement and service impact to ensure technology investments produce sustainable operational benefits.
• Documentation Publishing & Content Governance:
  • Oversees UDX standards requirements policies procedures publishing processes repositories and supporting documentation systems.
  • Establishes requirements for document structure formatting accessibility metadata version control content quality and systems of record.
  • Oversees translation and multilingual content-management processes supporting global destinations.
  • Establishes repeatable documentation models that can be deployed efficiently for new destinations projects and expanding GSOA functions.
  • Drives simplification standardization and continuous improvement to reduce duplication improve findability and accelerate document development and publication.
  • Ensures standards requirements policies procedures and supporting documentation are effectively published and sustained throughout project and operational lifecycles.
• Understand and actively participate in Environmental Health & Safety responsibilities by following established UDX policy procedures training and team member involvement activities.
• Perform other duties as assigned.

QUALIFICATIONS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities (KSAs) required.

• Significant technical writing and editorial ability particularly as it relates to the themed entertainment industry
• Proficient in all components that are required to institute document sharing internal linking of subsections and computation components
• Project management skills to coordinate competing priorities and deadlines into timely and effective results.
• Familiarity with theme park functions and operations.
• Proficiency or familiarity with Microsoft Office 365 products including SharePoint Copilot (including Copilot Studio) Power Automate PowerApps Word Excel PowerPoint.
• AIMS NAARSO and/or IAAPA certification is preferred.
• Preferred to be familiar with the use of AutoCAD Architecture.
• Should have familiarity with reading/interpreting architectural drawings and diagrams.
• Should have a working knowledge of technical terms as they relate to facility maintenance activities some architectural and engineering activities general design activities and certain theme park design and operations activities.
• Ability to lead with tact and diplomacy in achieving consensus decisions between each of the UDX facilities with the S&P and OPR process.
• Ability to influence outcomes in an expeditious manner.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION:

• Technical school is preferred; Associate degree (AA) is preferred any technical design or architectural field AND/OR technical writing.

EXPERIENCE:

• 7 years of theme park technical and/or operations experience required including 3 years technical writing or standards management experience.
• 7 years supervisory experience required; or equivalent combination of education and experience.
• Theme Park development experience preferred; or equivalent combination of education and experience.

ADDITIONAL INFORMATION:

• This position works with all levels of management within the Universal Destinations & Experiences organization up to and including senior leadership (both US and non-US-based). The position routinely makes recommendations and decisions that will have a direct impact on corporate liability and brand throughout the UDX system.
• While the position is Orlando-based this position leads and/or participates in discussions during hours not regularly associated with Orlando office hours.
• Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.