Senior Manager, Global Pre Sales Engineering Operations

Global Pre-Sales Engineering Operations Manager

About Mimecast

The work people build is worth protecting and its harder to protect than it used to be. AI agents now move at machine speed with human-level access and a small slip-up can become a very public one. We disrupt cybercriminal activity before that happens. We think fast go big and always demand more of ourselves. We work hard deliver and repeat. We grow with real determination and put success well within reach. We push each other to be better and expect to be pushed back in a community built on respect where everyone is counted. Work Protected.

Overview

Sales Engineering is looking for a Global Pre-Sales Engineering Operations Manager to build the operating backbone behind our worldwide Sales Engineering organizationthe metrics tooling and processes that enable Sales Engineers to tell our full platform story with speed and consistency everywhere we do business. Reporting to the Global Pre-Sales Leader you will support a 70 person Sales Engineering organization spanning the Americas EMEA APAC and MEA. Rather than managing Sales Engineers directly you will own the KPIs reporting cadences demo and POV/POC infrastructure and enablement systems that regional leaders and their teams depend on every day. You will standardize how pre-sales operates across regions turn distributed data into decision-ready reporting and act as the connective tissue between Field Sales Engineering Product & Engineering and Sales Operations. Success in this role requires comfort with ambiguity strong data instincts and the ability to drive process adoption across a global team without direct authority.

What Youll Do

• Define and maintain a standardized global operating model for pre-sales engineering including POV/POC intake qualification execution and close-out across regions

• Partner with regional Sales Engineering leaders to identify and resolve coverage gaps resourcing conflicts process bottlenecks and performance risks

• Own and continuously improve demo readiness scheduling access governance and enablement infrastructure across Email Security Engage Incydr and GRC in partnership with Product & Engineering

• Design implement and monitor global Sales Engineering KPIs including POV Tech Win Rate Time-to-POV-Kickoff SLA SE Certification Coverage and POV Cycle Time with structured countermeasures when performance slips

• Lead monthly operational reviews with regional leaders translating trends and risks into agreed corrective actions and decision-ready reporting for Sales Engineering and executive leadership

• Partner with Snowflake and Sales Operations to model Sales Engineering involvement across the deal cycle improve tracking of POV starts demo volume and BDR-to-SE handoffs and close data gaps

• Identify and roll out tooling and process improvements that increase Sales Engineer productivity reduce administrative burden and strengthen adoption across the global field organization

• Serve as the operational liaison between Field Sales Engineering and Product & Engineering translating roadmap and launch-tiering changes into enablement needs and helping address risk from live claims or unverified positioning

• Support certification tracking Workday goal and approval workflows headcount planning capacity forecasting org-chart maintenance onboarding and enablement programs

• Maintain clear versioned and audit-ready documentation for Sales Engineering processes POV governance and certification standards in Confluence and Jira

What Youll Bring

• Advanced experience leading pre-sales or Sales Engineering operations revenue operations or a related operational function within a technical cybersecurity SaaS or enterprise technology environment

• Demonstrated ability to build and run KPI programs operational dashboards and performance reporting for a distributed multi-region organization

• Strong analytical capability and hands-on proficiency with data and reporting platforms such as Snowflake Salesforce or equivalent tools turning raw data into decision-ready insights

• Experience influencing cross-functional stakeholders across Sales Sales Engineering Product & Engineering and Sales Operations without direct authority

• Practical knowledge of pre-sales methodologies including POV/POC frameworks and demo environment operations in a cybersecurity or SaaS context

• A track record of process standardization continuous improvement and adoption in a dynamic high-growth environment

• Excellent written and verbal communication skills including experience creating executive-level reporting and briefings

• Working knowledge of Workday Confluence and Jiraor comparable systemsfor goal tracking documentation and workflow governance

• Cultural awareness and experience working effectively across multiple regions languages and time zones

• Familiarity with AI tools such as Claude to support day-to-day work

• A bachelors degree in Business Engineering or a related field; an MBA or process-improvement certification such as Lean Six Sigma is a plus

The base salary range for this position is 132000 - 198000 USD plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits in accordance with company policy and local regulations. Our salary ranges are determined by role level and location with individual compensation also dependent on factors such as qualifications experience and skills. Final offers will reflect these considerations and may vary accordingly.

Belonging at Mimecast

Cybersecurity is a community effort. Thats why were committed to building an inclusive diverse community that celebrates and welcomes everyone unless theyre a cybercriminal of course.

Were proud to be an Equal Opportunity and Affirmative Action Employer and wed encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race age religion sexual orientation gender identity ability marital status nationality or any other protected characteristic wont affect your application.

If you require any adjustments or accommodations due to a disability or any other reason that may help you in your interview process please let us know by emailing

Due to certain obligations to our customers an offer of employment will be subject to your successful completion of applicable background checks conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.